CrawlJobs Logo

Consumer Operations Support Specialist - Telesales & Retentions

vodafone.com Logo

Vodafone

Location Icon

Location:
Ireland , Dublin

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Consumer Operations Support Specialist plays a key role within the Commercial Operations (COPs) team, supporting the delivery of outstanding customer experience and strong commercial outcomes across our outsourced Telesales and Retentions operation. Working closely with the Care and Telesales Manager, Shared Services Partners and internal stakeholders, you will support the day to day operational, customer and commercial performance of Telesales and Retentions activities. This includes new sales, retention, upsell and value add activities, ensuring customers receive a high quality, compliant and effective experience at every interaction. You will use data, operational insight and strong partnership management to help drive performance against key CX, operational and commercial KPIs, while supporting continuous improvement initiatives across people, process and technology.

Job Responsibility:

  • Support the delivery of telesales and retention performance across customer experience, operational efficiency and commercial targets
  • Track, analyse and share performance insights across key measures
  • Identify risks, opportunities and trends, escalating where required and supporting corrective actions
  • Work closely with Shared Services Partners and Third Party Service Providers to support delivery against agreed KPIs, SLAs and contractual obligations
  • Support governance through preparation for performance, service delivery and commercial review forums
  • Build effective working relationships with internal stakeholders
  • Support sales through service activity across Assisted & Care channels
  • Help embed best practice sales and retention approaches across the operation through insight and performance feedback
  • Support adherence to all regulatory, internal and customer protection standards across telesales and retention activities
  • Monitor quality outcomes and contribute to actions that improve customer outcomes and agent performance
  • Support the operationalisation of Care, Telesales and Retention strategies
  • Translate strategic priorities into operational actions, supporting plans, initiatives and pilots
  • Champion new ways of working, including lean, agile and technology enabled improvements
  • Act as a positive role model, contributing to a high performance and customer centric culture
  • Support coaching, performance improvement activity and strong ways of working with internal teams and partners

Requirements:

  • Experience working within a telesales, retention or assisted sales environment, ideally within an outsourced or shared services model
  • A strong understanding of sales, retention and customer experience drivers
  • Commercial mindset with the ability to analyse performance data and identify actionable insights
  • Experience working with third party partners or external suppliers
  • Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams
  • A proactive, results driven approach with strong problem solving skills

Nice to have:

  • Experience supporting performance governance or operational reviews
  • Exposure to cost-to-acquire / cost to retain measures
  • Experience working in a regulated or highly customer focused environment
  • Interest in digital sales, transformation or new channel optimisation
What we offer:
  • Competitive salary
  • Flexible working (time and location)
  • Generous employer pension contribution
  • Free phone bill and device discounts
  • Learning & Development and access to Vodafone University
  • Family and Friends discounts on Vodafone products
  • 23 days annual leave plus 3 charity days and a day off for your birthday
  • Access to our wellness centre and gym
  • A supportive, inclusive and progressive workplace

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Vodafone - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Consumer Operations Support Specialist - Telesales & Retentions

New

Onsite Endoscopic Specialist

At KARL STORZ, we are driven by a mission to enhance global health through innov...
Location
Location
United States , Arlington
Salary
Salary:
Not provided
karlstorz.com Logo
KARL STORZ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of high school diploma or equivalent
  • Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role
  • Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
  • Effective communicator, collaborative, and effective time management
  • Possess exceptional organizational skills and the ability to multi-task
  • MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting
  • Role requires the completion of a drug screening for safety-sensitive positions
  • Must be able to lift/push/pull up to 25lbs
Job Responsibility
Job Responsibility
  • Face-to-face customer support, including OR, SPD and Biomed
  • Video tower/system set-up and support
  • Inspection, repair, troubleshooting and replacement of KARL STORZ devices
  • Monitoring, reporting, and facilitating repair/ exchange transactions
  • Transporting, cleaning/sterilization and packaging of instruments after use
  • Trouble shoot video and instrument issues in the O.R.
  • Instrument/equipment repair management
What we offer
What we offer
  • Relocation Support
  • Professional Growth & Development
  • Collaborative & Dynamic Work Environment
  • Access to Cutting-Edge Medical Technologies
  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Columbus
Salary
Salary:
17.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Assistant General Manager

Assistant General Manager, at Boston Pizza, one of Canada’s Best Managed Compani...
Location
Location
Canada , Lac La Biche
Salary
Salary:
22.00 - 30.00 CAD / Hour
bostonpizza.com Logo
Boston Pizza
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of casual dining experience
  • Previous leadership or supervisory experience is an asset
  • A positive attitude and strong work ethic
  • Excellent communication and team-building skills
  • Ability to thrive in a fast-paced environment
  • A passion for hospitality and guest service
  • Open availability
Job Responsibility
Job Responsibility
  • Support day-to-day operations
  • Lead and motivate the team
  • Ensure an exceptional guest experience
What we offer
What we offer
  • Competitive pay
  • Medical
  • dental benefits
  • Staff accommodations available
  • Flexible scheduling
  • Room to grow within the company
  • Hands-on management training
  • A supportive, close-knit team environment
  • Fulltime
Read More
Arrow Right
New

Territory Manager Upper Body VIC/ACT

Location
Location
Australia , Mount Waverley
Salary
Salary:
Not provided
karlstorz.com Logo
KARL STORZ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • a Bachelor’s degree in nursing, science, medicine, business or a related discipline highly desirable
  • minimum 5 years sales experience in medical devices and instrumentation highly desirable
  • the ability to understand and impart technical knowledge across a broad portfolio of products
  • the ability to both acquire and develop new business opportunities
  • a strong commitment to sell the Company’s products and achieve company objectives is essential
  • committed to working professionally and ethically at all times
  • proactive self-management in owning your business and driving results
  • demonstrated ability in planning and execution of sales and territory plans
Job Responsibility
Job Responsibility
  • selling and promoting a range of devices and consumables to hospitals within a defined territory
  • prepare sales and territory plans to identify specific commercial opportunities
  • build excellent customer relationships, understand and impart product knowledge and detailed technical information
  • meet customer and territory KPIs
  • maintain a strong customer-centric focus, following through on customer commitments and requests within agreed timeframes
  • conduct regular territory reviews with sales management in conjunction with the Sales Manager
  • ensure the Company’s key products and marketing strategies are effectively implemented in the sales territory
  • follow up on all sales leads and referrals in a timely manner
What we offer
What we offer
  • Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
  • Transport Allowance (if applicable to role)
  • Onsite Parking
  • Accessibility to Public Transport
  • Flexible Work Arrangements
  • Wellness Programs and Activities
  • Professional Development Opportunities
  • Global Exposure & Business Travel Opportunities (if applicable to role)
  • All other statutory benefits
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Fort Worth
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Senior Software Engineer II, Kora Compute

We’re not just building better tech. We’re rewriting how data moves and what the...
Location
Location
Canada , Ontario
Salary
Salary:
179200.00 - 210600.00 CAD / Year
confluent.io Logo
Confluent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS, MS, or PhD in computer science or a related field, or equivalent work experience
  • 4+ years of relevant cloud infrastructure/cloud networking experience
  • Strong fundamentals in distributed systems design and development
  • Experience building and operating large-scale systems in the Cloud
  • Solid understanding of basic systems operations (disk, network, operating systems, etc)
  • A self starter with the ability to work effectively in teams
  • Proficiency in Java, Scala, C/C++, Go or other statically typed languages
Job Responsibility
Job Responsibility
  • Driven and excited about challenges of delivering complex projects in production with a focus on quality
  • Customer focused - making customers more successful by taking on their most challenging problems motivates you
  • Have a strong sense of teamwork and able to make decisions which benefit the team and company
  • Identify root causes, and get beyond treating symptoms - motivated to dig deep and solve hard problems
What we offer
What we offer
  • Remote-First Work
  • Robust Insurance Benefits
  • Flexible Time Away
  • The Best Teammates
  • Experience Ambassadors
  • Open and Honest Culture
  • Well-Being and Growth
  • Fulltime
Read More
Arrow Right
New

Junior Developer

We're looking for a curious, driven Junior Developer to join our team. zu is a C...
Location
Location
Canada , Saskatoon
Salary
Salary:
Not provided
zu.com Logo
zu.com communications
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of professional software development experience
  • Demonstrated ability to take features end-to-end with minimal oversight
  • Strong debugging skills and comfort navigating unfamiliar codebases
  • Experience working directly with clients or non-technical stakeholders
  • Excellent written and verbal communication across technical and non-technical contexts
  • Mindful and curious use of AI tooling to accelerate delivery
Job Responsibility
Job Responsibility
  • Own the technical design and delivery of complex features and projects
  • Translate client requirements and business constraints into sound technical solutions
  • Engage directly with clients to clarify requirements, assess business value, and communicate tradeoffs across time, budget, and scope
  • Mentor junior and intermediate developers through pairing, design review, and code review
  • Identify and communicate risks, requirements gaps, and technical constraints early
  • Write and maintain technical documentation including design docs, architecture notes, testing documentation, and user manuals
  • Contribute to Learning Lunches, proof-of-concept work, and internal technical standards
What we offer
What we offer
  • Comprehensive Mental Health Benefits
  • Unlimited mental health practitioner spending
  • Competitive Salaries
  • Flexible Work Schedule
  • Work Abroad for 30 days
  • Safe Ride Home program
  • A Culture Like No Other
Read More
Arrow Right
New

Onsite Endoscopic Specialist

At KARL STORZ, we are driven by a mission to enhance global health through innov...
Location
Location
United States , Kansas City
Salary
Salary:
20.19 - 29.88 USD / Hour
karlstorz.com Logo
KARL STORZ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of high school diploma or equivalent
  • Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role
  • Excellent written and spoken English language business communication skills
  • Demonstrated success working in a collaborative, service-oriented team environment
  • Effective communicator, collaborative, and effective time management
  • Possess exceptional organizational skills and the ability to multi-task
  • MS Office - proficient user
  • Role requires the completion of a drug screening for safety-sensitive positions
  • Must be able to lift/push/pull up to 25lbs
Job Responsibility
Job Responsibility
  • Face-to-face customer support, including OR, SPD and Biomed
  • Video tower/system set-up and support
  • Inspection, repair, troubleshooting and replacement of KARL STORZ devices
  • Monitoring, reporting, and facilitating repair/exchange transactions
  • Transporting, cleaning/sterilization and packaging of instruments after use
  • Troubleshoot video and instrument issues in the O.R.
  • Instrument/equipment repair management
What we offer
What we offer
  • Relocation Support: generous relocation reimbursement packages
  • Professional Growth & Development: financial support to obtain industry certifications, reimbursement for certification exam fees and study materials, ongoing training and educational opportunities
  • Collaborative & Dynamic Work Environment: cross-functional collaboration, regular feedback, recognition
  • Access to Cutting-Edge Medical Technologies: work with state-of-the-art medical equipment
  • Medical/Dental/Vision including wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • 401(k) retirement savings plan with match
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Fulltime
Read More
Arrow Right