Consumer Loyalty Specialist Job at Robert Half (Fort Wayne)

Loyalty & Crm Specialist

Summary Madrid, Madrid Temporary Completa Job Category Advertising, Marketing & ...

Location

Spain , Madrid

Salary:

Not provided

Randstad

Expiration Date

October 08, 2026

Requirements

Education: University degree in Marketing, Business Administration, Management, or related fields
Experience: Proven track record in loyalty programs, CRM, or consumer operations
Technical Skills: Ability to work with data, systems, and operational reports with a structured, process-oriented mindset
Languages: Fluent level of Spanish and English is essential
Profile: An organized individual with strong attention to detail and the ability to manage multiple priorities in dynamic environments.

Job Responsibility

Marketing Execution: You will implement operational plans derived from the loyalty strategy, ensuring high-quality and timely launches
Experience Management: You will oversee the loyalty program, from validating points and transactions to resolving platform incidents
Optimization and Data: You will monitor performance dashboards to detect risks and propose continuous improvements to workflows
Cross-functional Collaboration: You will serve as a bridge between local teams (Legal, IT, Commercial, Finance) and global brand guidelines
Content and Quality: You will support content creation and ensure that all communications comply with the company's premium and legal standards.

Fulltime

Consumer Engagement Center Specialist

Location

Turkey , Istanbul

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

University degree
Minimum 3 years of experience in consumer service is a must
Fluent in English and Turkish
Strong communication and stakeholder management skills
Good knowledge of Microsoft Office and digital communication tools

Job Responsibility

Manage consumer satisfaction through effective handling of consumer contacts
Understand consumer needs and expectations
Build community loyalty and enhance company reputation
Introduce and implement company policies related to consumer protection and engagement
Support consumer relations processes
Monitor engagement standards and compliance with quality guidelines
Handle reporting and basic analysis activities
Support promotional activities and brand campaigns
Manage consumer data and reporting during issue management

Fulltime

Proposition Specialist

You’ll play a key role in shaping how VodafoneThree brings its household and con...

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

You understand the UK consumer connectivity market or bring a strong curiosity to learn quickly
You bring strong commercial awareness and can prioritize opportunities that deliver the greatest value
You are customer-focused, able to turn insights into clear and engaging propositions
You are execution-driven, with the ability to take ideas from concept to delivery at pace
You communicate confidently and can simplify complex ideas to influence a wide range of stakeholders
You enjoy working collaboratively across teams and are comfortable in a matrix environment
You are resilient and adaptable, able to manage competing priorities in a fast-moving setting
You take ownership, work proactively, and feel confident operating both independently and as part of a team

Job Responsibility

Support the development and delivery of VodafoneThree’s convergence strategy, ensuring a clear link between long-term vision and in-market execution
Help design and launch customer-focused propositions, using insight and data to identify opportunities and shape compelling offers
Own the targeting approach for the family segment and contribute to the marketing roadmap
Optimize how propositions are presented across digital and owned channels to improve visibility, targeting, and conversion
Shape and evolve loyalty and engagement initiatives, including the integration of VeryMe into the broader customer experience
Contribute to key trading events and campaigns, ensuring propositions are clear, impactful, and well-executed across channels
Use performance data and customer insight to continuously refine propositions and improve outcomes
Collaborate with cross-functional teams to deliver initiatives end-to-end in a fast-paced, highly dynamic environment

What we offer

Excellent basic salary plus bonus and Vodafone benefits
great pay
bonuses
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
top-notch parental leave policies

Fulltime

Senior Specialist, Experience Researcher

At Mastercard, we believe that the future of our business depends on our ability...

Location

United States , O Fallon

Salary:

104000.00 - 177000.00 USD / Year

Mastercard

Expiration Date

Until further notice

Requirements

5+ years of experience in UX research, data analytics, or a related field, preferably in a product-led or digital environment
Strong expertise in qualitative and quantitative research methods (e.g., usability testing, interviews, surveys, ethnography) and experience conducting or supporting A/B tests and experimental design
Proficiency in analytics tools such as DOMO, Mixpanel, Amplitude, Tableau, Excel, or similar BI platforms
Demonstrated ability to translate complex data and research findings into clear, compelling narratives using strong oral and written communication skills
Familiarity with Design Thinking methodologies and experience applying them in cross-functional product teams
A strategic mindset with the ability to influence stakeholders at all levels and align research with business and customer needs
Experience leading cross-functional initiatives and presenting to senior leadership
A collaborative, inclusive approach to teamwork and a passion for mentoring others
Comfort balancing short-term delivery with long-term research planning
Curiosity and enthusiasm for evolving global consumer experiences in areas like payments, small business, digital identity, and loyalty

Job Responsibility

Participate in all phases of the research, strategy, and design process—from framing the problem and defining the design target to envisioning the future state experience and validating concepts
Develop and execute research approaches using a range of qualitative and quantitative methods, critically evaluating processes and applying statistical analysis where appropriate
Conduct generative and evaluative research, including drafting screeners, discussion guides, and surveys
moderate in-person and remote sessions
and collaborate with third-party vendors when needed
Apply critical thinking to synthesize findings, identify patterns and themes, and translate them into compelling insights and implications for product teams
Deliver insights at various stages of the product lifecycle to inform strategy and design decisions that lead to best-in-class experiences
Present key takeaways to stakeholders and confidently field questions during readouts
Guide research planning across teams, helping shape roadmaps and priorities based on user and business impact
Collaborate on experimentation frameworks (e.g., A/B testing, usability testing, cohort analysis) and integrate UX research with data analytics to inform product and business decisions

What we offer

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Fulltime

Specialist, Broadband

This role is essential for expanding the customer base through direct community ...

Location

United States , Various

Salary:

30000.00 - 48600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)

Job Responsibility

Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers
Conduct post-sale follow-up interactions to support customer satisfaction and service retention
Manage communication of service benefits and address customer inquiries to facilitate informed decisions
Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Free money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
Paid parental and family leave
Family building benefits

Fulltime

Specialist, Broadband

This role is essential for expanding the customer base through direct community ...

Location

United States , Various

Salary:

30000.00 - 48600.00 USD / Year ▼

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)

Job Responsibility

Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers
Conduct post-sale follow-up interactions to support customer satisfaction and service retention
Manage communication of service benefits and address customer inquiries to facilitate informed decisions
Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual Stock Grant
Employee Stock Purchase Plan
401(k)
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Broadband Specialist - Field Sales

This role is essential for expanding the customer base through direct community ...

Location

United States , Sioux City

Salary:

30000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base
Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers
Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty
Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets
Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience
Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios

Job Responsibility

Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers
Conduct post-sale follow-up interactions to support customer satisfaction and service retention
Manage communication of service benefits and address customer inquiries to facilitate informed decisions
Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
Also responsible for other duties/projects as assigned by business management as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Program Management Specialist

Mastercard powers economies and empowers people in 200+ countries and territorie...

Location

Italy , Roma

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Previous 2-5 year of experience in all the aspects of product management (i.e. analyses of performances and consumer needs, operations, promotion and communication support to drive product performances, new product development, P&L ownership)
Previous Experience and knowledge of Loyalty Business and products
Strong business partnering / relationship management skills
Strong analytical skills
Attention to details and strong problem-solving skills
Operational focus / experience
Organization / project management – need to be able to keep track & manage multiple activities
Strong written and verbal communication skills and the ability to effectively communicate with different audiences, from low-level technical resources to customer leads
Ability to interact and coordinate effectively with internal and external business partners
Abide by Mastercard’s security policies and practices

Job Responsibility

Responsible for product management support for different Rewards & Offers products across Europe, with a focus on Merchants Offers Products
Support/manage all the operational aspects related to product changes/updates and new functionalities addition of the products managed
Develop and measure regional product performance through a data-driven, KPI-based framework
Proactively work with countries and customers to address new opportunities related to Rewards & Offers products
Work with customers to provide marketing suggestions and benchmarks on how to increase adoption and engagement of the different products managed
Analyze existing products and business models, internally and externally, to identify features issues/gaps and propose new improvements or areas of action
Take shared responsibility for growing the revenue of the Rewards and Offers business in Europe through effective and continually improving product management processes
Ensure global best practices for Rewards & Offers products are fully and consistently applied across the products managed in the different European Countries
Ensure relevant processes are followed to ensure quality and compliance
Support new product / new market readiness activities across the region

Fulltime

Select Country

Consumer Loyalty Specialist

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?