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Consumer Lender - Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Newark

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented Consumer Lender - Support specialist to join our client on a long-term contract assignment. This position plays an important role in maintaining accurate loan records, supporting file management activities, and ensuring documentation is handled in line with retention and compliance standards. The ideal candidate is organized, service-focused, and comfortable working with lending documentation in a fast-paced operational environment.

Job Responsibility:

  • Oversee loan documentation throughout its lifecycle, ensuring records are maintained, archived, and disposed of in accordance with established retention guidelines
  • Track the movement of files between departments and storage locations, updating internal records promptly to preserve accurate file visibility
  • Coordinate the transfer of loan files from active storage to on-site and off-site retention areas, including preparation for boxing and shipment
  • Review incoming paperwork and place documents into the correct loan files with a high degree of accuracy and consistency
  • Support monthly file status reporting by confirming the whereabouts and checkout status of records currently outside the file center
  • Respond to audit-related requests by locating, organizing, and delivering loan files within required timeframes
  • Keep current with regulatory, investor, and company requirements that influence document retention and file handling practices
  • Provide day-to-day assistance to internal teams and affiliated banking partners regarding file center procedures and documentation processes
  • Apply compliance expectations and quality service standards to all tasks while assisting with additional operational duties as needed

Requirements:

  • Experience supporting loan administration, mortgage processing, mortgage closing, or related lending operations
  • Strong organizational skills with close attention to detail when handling paper and electronic loan documentation
  • Ability to manage multiple priorities, follow established procedures, and adapt to changing workflow demands
  • Effective written and verbal communication skills, including clear email correspondence and cross-functional coordination
  • Basic computer proficiency and the technical ability to update tracking systems accurately
  • Customer service mindset with strong interpersonal skills and a collaborative approach to team support
  • Familiarity with filing practices, audit support, and records management within a financial services or banking environment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Work Type:
On-site work
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