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Robert Half Logo Robert Half · Banking

Consumer Lender - Support Specialist

United States, Fresno · Job Posted May 16, 2026
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Job Description

We are looking for a dependable Consumer Lender - Support specialist to join our team in Fresno, California for a Contract position. In this role, you will provide courteous member service, process everyday financial activity with accuracy, and help connect members with banking solutions that fit their needs. This opportunity is well suited for someone with at least 1 year of experience in customer-facing financial services who values precision, confidentiality, and a positive service experience.

Job Responsibility

  • Welcome members courteously and create a helpful, service-focused experience during each interaction
  • Process day-to-day account activity, including deposits, withdrawals, loan payments, check cashing, and internal transfers, while maintaining a high level of accuracy
  • Reconcile and balance the cash drawer at the end of each business day and ensure transaction documentation is complete and accurate
  • Listen carefully to member questions and identify opportunities to recommend relevant products and services such as savings options, direct deposit, and digital banking tools
  • Protect sensitive financial and personal information by following established privacy and security standards
  • Address routine member concerns promptly and escalate more complex issues to the appropriate team for resolution
  • Remain informed on current policies, procedures, and regulatory requirements to support compliant and consistent service delivery.

Requirements

  • At least 1 year of experience in consumer lending support, teller operations, or a similar financial services role
  • Working knowledge of loan administration and routine cash handling practices
  • Experience balancing cash drawers and maintaining accurate daily transaction records
  • Ability to process cash deposits, payments, and related account transactions with strong attention to detail
  • Strong customer service skills with the ability to communicate clearly and professionally
  • Demonstrated ability to maintain confidentiality when handling member and account information
  • Comfortable identifying member needs and suggesting appropriate financial products or service options.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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