Consumer Insight Manager

• To design and deliver the consumer learning plan for specific category projects to create the insights needed for product innovation
• to deliver relevant studies which build consumer understanding and capability
• To represent CI within innovation project teams, being responsible for the design, agreement, and implementation of consumer learning plans
• To design and implement any studies and activities according to project needs, working with relevant internal and/or external partners
• Lead discussions to refine objectives and define action standards, that will lead to the design of winning products in the marketplace
• To select, brief and hold accountable the relevant external 3rd party(ies) and other partners
• Be responsible for maintaining existing quality of capabilities in skill area and to identify new opportunities via networks (internal/external) to help define & build the needs of the future, particularly in the digital world
• To analyse data and reports (including from 3rd parties) and add value from other sources of knowledge to give maximum value to stakeholders
• To communicate results of studies to stakeholders so they can use them to refine product innovations and shape technical targets
• To extract insights from multiple sources of information and identify the opportunities for the business
• To build an area of expertise and provide input in defining best practice
• To help build CI’s capability in digital methods

• BSc or MSc (or equivalent) in Physical Sciences (including Physics, Materials Science, Chemistry or Biochemistry) OR in Social/Behavioural Sciences (eg Psychology or Sociology) OR other subject requiring generation of consumer / clinical data
• Experience in an industrial or academic science area requiring measurement and data handling / analysis either qualitative or quantitative
• Proven ability to plan and manage own work within a technical area
• Ability to manage and communicate with stakeholders, including those from non-technical backgrounds
• Familiarity with consumer research techniques (qualitative, quantitative and sensory)
• Experimental design, familiarity with statistical tools, statistical data analysis and statistical interpretation of data
• Ability to interpret data, from multiple sources in order to identify relevant insights
• Ability to communicate consumer insights to a variety of audiences
• Ability to use digital approaches to data collection and modelling for prediction (other qualitative or quantitative)
• Problem solving skills with practical creativity
• Ability to work with in multi-functional teams
• Excellent communication & interpersonal skills
• Exceptional organisation and time-management

Experience of FMCG