This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are partnering with a highly respected global organisation with a strong reputation for innovation, sustainability and operational excellence. Operating at significant international scale, this business is fast paced, data driven and deeply customer focused, with complex product portfolios and global customer bases. They are seeking an experienced Consumer Insights Director to lead a high profile, strategic programme within their Global Product Innovation team. This role will shape how the organisation engages customers, understands evolving market needs, and converts insight into clear direction for product strategy and long-term innovation. This is a director level role requiring strong leadership, deep research capability and the ability to influence senior stakeholders across regions and functions.
Job Responsibility:
Provide strategic leadership for customer experience, customer insight and market engagement activity supporting global product innovation
Set the direction for customer research across a wide range of qualitative and quantitative methods, overseeing both approach and execution
Lead customer and market engagement programmes to gather deep, unbiased understanding of customer needs, behaviours and unmet demand
Develop and apply customer and market segmentation frameworks to inform innovation, prioritisation and commercial decision making
Identify and analyse market and customer trends, with a strong focus on long-term customer needs and future opportunities
Apply user-centred design principles to ensure customer insight directly shapes product and experience development
Translate complex insight into clear, actionable strategies and recommendations for senior leaders and cross-functional teams
Act as a trusted advisor and subject matter expert on customer experience and insight at executive level
Influence and collaborate effectively across product, commercial, innovation, marketing and regional teams
Ensure insight is embedded into decision making, not treated as a standalone activity
Lead engagement across multiple markets, including German-speaking customers, using appropriate methods, partners or approaches where required
Requirements:
Extensive experience leading customer experience, customer insight or market research functions at director level within large, complex global organisations
Strong expertise in customer research across a wide range of methodologies, with credibility in both strategic design and practical delivery
Proven experience in customer and market segmentation, and in using segmentation to drive real business decisions
Deep understanding of customer engagement and user-centred design in a commercial or product-led environment
Highly analytical, with the ability to identify market trends and translate insight into actionable strategies and plans
Commercially minded, with a clear bias for action and outcomes
Excellent stakeholder engagement skills, able to listen, challenge and shape direction in senior, cross-functional settings
Confident communicator, able to present clearly and persuasively to executive audiences
Resilient and comfortable operating in ambiguous, fast moving environments where views may be challenged
Candidates must demonstrate a credible approach to engaging German-speaking customers
Nice to have:
German language skills are not required, but candidates must demonstrate a credible approach to engaging German-speaking customers
Experience or knowledge of German FMCG or retail markets is a strong advantage