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Wyndham Destinations Logo Wyndham Destinations · Customer Service

Consumer Finance Officer

Philippines, Clark Freeport Zone, Pampanga · Job Posted June 14, 2026
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Job Description

As a Consumer Finance Officer, you will play a key role in maintaining portfolio performance while delivering outstanding service. How You’ll Shine: Manage inbound and outbound customer communications with professionalism and care; Support the collection and prevention of delinquent accounts across multiple portfolios; Build strong relationships with our owners, driving engagement and satisfaction; Help customers navigate financial challenges by offering practical and empathetic solutions; Ensure all interactions are resolved within agreed timeframes and compliance standards.

Job Responsibility

  • Manage inbound and outbound customer communications with professionalism and care
  • Support the collection and prevention of delinquent accounts across multiple portfolios
  • Build strong relationships with our owners, driving engagement and satisfaction
  • Help customers navigate financial challenges by offering practical and empathetic solutions
  • Ensure all interactions are resolved within agreed timeframes and compliance standards

Requirements

  • Experience in collections, customer service, or contact centre environments
  • Confidence handling both inbound and outbound calls
  • Strong written and verbal communication skills
  • Solid numerical ability and problem-solving mindset
  • Working knowledge of Microsoft Office (Excel, Word, Outlook)

Nice to have

  • Customer-first mindset with a solutions-oriented approach
  • Ability to prioritize and manage competing deadlines
  • Strong attention to detail and accuracy
  • A team player who contributes to a positive, supportive workplace

What we offer

  • Competitive salary + monthly de minimis allowance
  • Performance-based bonus potential
  • Career growth and advancement opportunities
  • Structured mentoring programs
  • Fun and engaging workplace culture with team activities and monthly events
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