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Wyndham Destinations · Finance

Consumer Finance – Administrative Specialist

Philippines, Pampanga · Job Posted June 03, 2026

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Job Description

We are seeking an experienced Admin Specialist to join our team!

Job Responsibility

Coordinate project-related tasks
Ensure accuracy and completeness of documentation while maintaining excellent customer service
Process rescissions and manage refunds within company guidelines
Collaborate with sales to process applications efficiently and accurately
Prepare and process Change of Ownership documents and assessments
Ensure accurate, timely cash handling, banking, and reconciliation processes
Resolve disputes professionally and diplomatically
Work with internal and external stakeholders to support business operations and changes
Provide general administrative support
Liaise effectively with members, departments, and sales offices
Maintain accurate and confidential customer records
Conduct credit checks and risk analysis
Ensure timely processing of applications, contracts, cancellations, and refunds
Review daily financial postings to ensure accuracy
Manage month-end processes, including reporting and analysis of KPIs and trends
Ensure compliance with audit, regulatory, and company requirements
Maintain knowledge of policies, procedures, and relevant systems
Support training on system processes and procedures
Manage department documentation, SOPs, and workflows
Meet daily workflow targets with accuracy
Deliver high-quality customer communication
Adhere to workplace health and safety standards
Demonstrate strong service, integrity, and accountability
Promote innovation and continuous improvement
Exhibit leadership, teamwork, and effective communication

Requirements

Strong attention to detail with high accuracy
Advanced proficiency in Microsoft Office (Excel and Word)
Results-driven with strong problem-solving and reporting skills
Able to work under tight timelines while meeting regulatory requirements
Team player with a positive and supportive attitude
Relevant experience in similar, bookkeeping, or accounting roles
Basic understanding of AML and privacy regulations (AU & NZ)
Strong reconciliation, reporting, and data handling skills
Knowledge of cash allocation, balancing, and currency conversion
Adaptable and able to work in a fast-paced, high-pressure environment
Excellent time management, multitasking, and organizational skills
Flexible and willing to handle a variety of tasks
Open to change and supports continuous improvement initiatives
Ability to develop ideas and see them through implementation
Strong written and verbal communication skills
Able to build relationships across all levels, including senior leadership
Professional demeanor with strong stakeholder management skills
Experience in the financial services industry
Strong interpersonal and communication abilities

What we offer

Comprehensive benefits package, including health insurance and retirement plans
Newly-refurbished modern office space
Professional development funding
Discounted hotel stays across Australia, Fiji, and New Zealand
Subsidized private health cover upon successful completion of probation

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Pampanga

Consumer Finance – Administrative Specialist

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