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Consumer Experience Strategist

United States, Cambridge 65.00 - 75.00 USD / Hour · Job Posted April 23, 2026
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Job Responsibility

  • Develop and deliver comprehensive CX strategies, principles, and measurement frameworks across a global portfolio of digital products
  • Identify opportunities to differentiate the brand through innovative digital solutions that improve healthcare accessibility
  • Partner closely with Product Owners, Engineering, R&D, and Global Business Units to integrate CX strategy into the core development process
  • Lead and empower a team of CX professionals and contractors, fostering a culture of constant learning and excellence
  • Dynamically reallocate resources to meet priorities under tight deadlines while mitigating risks and maximizing efficiency
  • Act as a vocal advocate for the user, influencing product direction and corporate strategy at all levels of the organization

Requirements

  • 7+ years of hands-on experience as a CX/UX Strategist within a large global enterprise, agency, consulting firm, or high-growth startup
  • Bachelor’s degree (or equivalent experience) in Design, Human-Computer Interaction (HCI), MBA, or a related field
  • Proven ability to create, measure, and refine CX strategies based on user research, human factors, and market data
  • Strong ability to synthesize qualitative and quantitative data into actionable insights and business challenges
  • Exceptional storytelling and presentation skills, with the ability to convey complex recommendations to executive stakeholders
  • Experience working in international environments with an understanding of cultural sensitivities

Nice to have

  • Advanced Degree: Master’s degree in a relevant field
  • Familiarity with pharmaceutical or health technology (HealthTech) sectors
  • Deep understanding of digital product management and Agile methodologies

What we offer

  • Medical health insurance
  • Dental insurance
  • Life insurance
  • Eligibility to participate in 401k plan with company match (if applicable)

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