Consumer Experience Researcher

• Lead the design and execution of research studies that follow research best practices and methodologies
• Partner with product owners, functional leads, and stakeholders to clarify project goals and identify areas where customer research can provide greater insight
• Partner with the CX strategy and design team leads to develop a research roadmap/strategy and project brief
• Select and manage research vendors
• Lead the creation of customer journeys, insight frameworks, and user personas
• Develop and execute usability testing on digital solutions
• Passionately advocate for customer needs, insights, market trends, etc.
• Present research findings and recommendations
• Identify or develop immersive and interactive methods
• Ensure all research study results are actionable
• Be an influential leader who champions and advocates for the customer
• Evangelize and exemplify user research best practices
• Contribute to the CX team's vision by identifying areas of opportunity or improvement

• Bachelor's degree or equivalent work experience in design, HCI, or related field
• 3+ years of CX or UX research is a must, preferably in a consulting or large corporate environment
• 3+ years of experience in the design of digital devices, software, or solutions/applications
• Advanced knowledge of design principles, usability principles, and UX research methods (quantitative and qualitative) and the ability to guide teams to apply research findings/insights within the product development process
• Previous experience implementing a human-centered design methodology in product development
• Experience applying design thinking in ambiguous situations and on a variety of digital and non-digital projects
• Excellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teams
• Excellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions
• Familiarity with pharma or digital health is a plus, but not required
• Research work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this position
• Agility, decisiveness, resilience, transparent communications, and openness with strong attention to details
• Ability to and a passion for leading cultural shifts in organizations
• Intellectual curiosity that inspires others around you

• Master's degree in relevant field
• Familiarity with pharma or digital health

Subsidized Benefits