Consumer Excellence & Support Specialist

HF Sinclair is seeking a Consumer Excellence & Support Specialist based in Salt Lake City, Utah. The Consumer Excellence & Support Specialist oversees the day-to-day activities of the mystery shop program including assignment coordination, data integrity, analysis, and reporting. The coordinator also provides front-line guidance to consumers of HF Sinclair products while playing a key role in advancing consumer experience initiatives. This position serves as a critical link between consumer interactions and program optimization, ensuring insights from consumer feedback translate into measurable improvements. The coordinator partners closely with internal stakeholders and external vendors and consumers to ensure accurate execution, effective communication, and continuous program enhancement. Through strong project coordination, analytics, documentation, and continuous improvement efforts, this role supports data-driven decision-making and helps elevate the overall consumer experience.