Consumer Engagement Center Specialist Job at Unilever (Istanbul)

Specialist, Contact Center, Scheduler-2

The Contact Center team is seeking an Associate Specialist fluent in Mandarin to...

Location

Philippines , Makati City

Salary:

Not provided

Mastercard

Expiration Date

September 01, 2026

Requirements

College Degree preferable in Business Administration/ Communication (typically requires a minimum of 3-5 years’ experience in financial services industry and/or Customer Service environment)
Advanced experience in customer support
Success at multi-tasking, prioritizing multiple projects concurrently, and managing as well as documenting processes for small parts of projects
Ability to own and manage a small-level business projects from end-to-end
Effective oral, written, and non-verbal communications with stakeholders within company
Experience leading investigation and resolution efforts to address advanced consumer product/service issues or inquiries
Knowledge of consumer service standards, processes and tools
Advanced level of office tools
Intermediate Excel skills
Bilingual – Advanced Mandarin & English skills

Job Responsibility

Manages day-to-day operations of the Cross Border Services Operations within the Contact Centre
Provides service and support for Mastercard products and services directly to customers
Engages via telephone, email, or other developing channels like chat or through other social media platforms
Acts as the voice of the customer by sharing reoccurring issues and opportunities for service improvement
Contributes to development of process improvement efforts and initiatives
Performs trends analysis, planning, forecasting, and monitoring
Investigates and resolves consumer product/service issues, concerns and requests
Troubleshoots complex or unusual consumer product/service inquiries and escalate issues
Supports investigation and resolution of customer product/service inquiries, issues, concerns and requests
Follows established policies and procedures to review customer issues and inquiries

Fulltime

Engagement & Response Specialist

The Engagement & Response Specialist will serve as the voice of the brand across...

Location

United States , Nelsonville

Salary:

Not provided

Rocky Brands

Expiration Date

Until further notice

Requirements

Associate's degree (A. A.) or equivalent from two-year College or technical school
or two (2) to four (4) years related experience and/or training
or equivalent combination of education and experience
One (1) to two (2) years of call center experience
Intermediate level of experience in Microsoft Applications including Excel, Word, PowerPoint, Outlook, and Explorer
Analytical ability with experience in data collection and analysis tools
Strong communication skills
demonstrate exceptional relationship building skills
Proficient written and verbal communication skills
Strong customer centric focus and ability to translate customer needs into deliverables

Job Responsibility

Professionally represent the Rocky portfolio online
Monitor, manage and analyze feedback trends to identify opportunities for improvement
Provide cross functional coordination with the brand marketing managers and internal ecommerce team members to respond to consumer reviews
Provide recommendations for website and customer experience improvements, traditional and digital, based on customer insights
Support senior management in various projects or initiatives as needed
Manage Bazaarvoice account to respond and handle daily customer reviews and questions
Manage and respond to Google reviews
Manage and respond to Better Business Bureau complaints and reviews
Troubleshoot and resolve online customer issues via customer service team and other internal teams as needed
Collaborate with Ecommerce team and explore opportunities to increase online sales through marketing initiatives

Fulltime

Lead Generation Specialist

Aquent is seeking a dynamic Third-Party Lead Generation Specialist to join our c...

Location

United States , Los Angeles

Salary:

100000.00 - 130000.00 USD / Year

Aquent

Expiration Date

Until further notice

Requirements

Proven experience in third-party or outsourced lead generation, sales development, or demand generation
Experience running outbound or partnership-based campaigns in a Business-to-Consumer (B2C) or service-based environment
Strong understanding of lead qualification frameworks and sales funnels
Comfortable working within structured systems and handoff processes
Familiarity with CRM platforms and lead tracking workflows
5+ years of experience supporting lead generation, performance marketing, or growth operations in vendor-driven or agency-supported environments
Proven ability to manage third-party vendors and Statements of Work (SOWs) while holding partners accountable to performance, compliance, and ROI standards
Strong background in performance tracking, ROI analysis, and budget optimization across paid media and lead generation initiatives
Demonstrated experience collaborating cross-functionally with paid media, analytics, and marketing operations teams to improve acquisition efficiency
Data-driven mindset with the ability to evaluate lead quality, campaign effectiveness, and cost efficiency, translating insights into actionable strategies

Job Responsibility

Own top-of-funnel lead generation through outbound and partnership channels, consistently delivering qualified, conversion-ready leads
Build, test, and scale targeted prospect and referral partner lists aligned to defined ideal client profiles and legal practice-area demand
Execute high-volume, multi-channel outreach campaigns across email, professional networking platforms, and other approved channels to drive engagement and appointments
Develop, test, and optimize messaging, sequencing, and cadence to maximize response rates while ensuring full compliance with legal advertising standards
Qualify inbound and outbound leads based on intent, eligibility, and case viability, ensuring intake-ready quality for the legal team
Drive clean, timely handoff of qualified leads into the call center and intake pipeline with accurate Customer Relationship Management (CRM) documentation
Analyze engagement, conversion, and lead-quality metrics to continuously improve campaign performance and return on investment
Partner closely with paid media, analytics, and development teams to align outbound efforts, automation, and overall funnel optimization
Deliver clear performance reporting, insights, and actionable recommendations to leadership, contributing to strategic marketing decisions

What we offer

Health benefit contributions
Retirement plans with match
Flexible spending accounts

Fulltime

Program Specialist

The Program Specialist is responsible for… Lead the program change and understan...

Location

United States , Woonsocket

Salary:

Not provided

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

Bachelors degree required
Minimum of three years working experience in total – with experience in program management in consumer product testing, quality assurance, process/quality engineering or design for manufacturability
An equivalent combination of education and experience may be accepted in lieu of the above.

Job Responsibility

Lead the program change and understand the program requirements
Clearly understanding account priorities and initiatives by using project plan to achieve
Regular review of progress internally and have regular review with clients on the progress
Handle the program changes in a holistic approach to consider every detail and clarify with Operations if needed, then work with processes and assess the success of implementation
Ensure program instruction is written in clear, simple and executable manner
Daily or weekly service delivery monitoring, check daily on problem areas
Active management with lab for resolution
Regular calls, discussions and meetings with Account Management
Sharing presentations, meeting notes and key messages
Involving Technical Consultants, engagement with the client when necessary

Parttime

Marketing Specialist

The Marketing Specialist is an individual contributor within the asmodee Social ...

Location

United States , Lino Lakes

Salary:

60000.00 - 75000.00 USD / Year

asmodee

Expiration Date

Until further notice

Requirements

Comfort creating, editing, and featuring in short-form social media video and content
Strong understanding of graphic design principles for both digital and print
Proficiency in Adobe Creative Cloud, Microsoft apps, and WordPress required
Demonstrated experience in artificial intelligence use for optimizing marketing processes and analysis
Exceptional verbal and written communication skills
Ability to take direction and collaborate effectively with teams and individuals
Ability to prioritize tasks and meet deadlines while working independently
Detail oriented with strong organizational skills
Strong understanding of consumer behavior and multi-segment marketing
Ability to think both strategically and tactically, balancing long-term planning with short-term execution

Job Responsibility

Drive and maintain brand consistency across all marketing channels, analyzing engagement metrics and adjusting creative strategy as needed
Define and implement high-level marketing objectives and KPIs
Develop marketing briefs for product launches, brand campaigns, and activations
Craft, execute, and report on engaging social campaigns, including creation of short-form video, graphics, GIFs, images/carousels, etc.
Develop and maintain relationships with content creators and influencers for product marketing campaigns and reviews
Stay up to date with trends and customer movement to advise on brand and product positioning
Create impactful digital advertising campaigns according to studio goals
Support marketing graphic design needs, including managing external graphic design vendors to complete brand-centered projects
Facilitate internal communication of marketing initiatives across global distribution teams
Ensure product and marketing alignment in tone, aesthetic, and storytelling

What we offer

22 Days of PTO Annually
12 Paid Holidays
Medical, Dental, Vision & Life Insurance
Competitive 401K Match
Paid Parental Leave
Fertility & Family Building Benefits
Legal & Identity Theft Support
2 Paid Volunteer Days Off
Flexible & Hybrid Schedules
Extensive Game Discounts

Fulltime

Operations Specialist

We are looking for an experienced Operations Specialist to join our team in Gree...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in operational roles within healthcare or related industries
Strong knowledge of call center metrics and ability to optimize performance
Familiarity with credit card industry processes and consumer banking principles
Expertise in critical analysis and problem-solving within operational contexts
Understanding of consumer lending practices and associated regulations
Excellent organizational skills and attention to detail in managing multiple responsibilities
Ability to foster a positive and collaborative work environment
Effective communication skills for engaging with teams and stakeholders

Job Responsibility

Participate actively in the organization's health and safety compliance initiatives to ensure adherence to established standards
Implement and maintain practices necessary to achieve successful accreditation, including a thorough understanding of relevant guidelines
Oversee vehicle dispatch operations, maintenance schedules, and related procedures to ensure efficiency and reliability
Promote a trauma-informed workplace by upholding core values such as safety, collaboration, empowerment, and trustworthiness
Serve on committees as needed, contributing to organizational goals and projects
Support the organization's values by demonstrating commitment, openness, and continuous improvement in all tasks
Monitor and analyze operational metrics, ensuring alignment with industry standards and objectives
Address and resolve operational challenges effectively to maintain seamless workflows

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Manager, Content Strategy

The Sr Manager of Content Strategy is responsible for leading the development an...

Location

United States , Irving

Salary:

Not provided

Flywheel Digital

Expiration Date

Until further notice

Requirements

5+ years’ experience in content strategy, digital UX, or eCommerce, with a focus on retailer or digital shelf environments
Deep knowledge of retailer platforms (Amazon, Walmart, Target, etc.), digital shelf requirements, and eCommerce content trends
Demonstrated ability to apply category, brand, and search insights to drive content and UX strategies
Experience with content management systems (CMS), PIM tools (e.g., Salsify), and analytics platforms (GA4, Data Studio, etc.)
Strong understanding of AI, generative search, and emerging digital retail technologies
Excellent communication, collaboration, and leadership skills
proven ability to influence cross-functional teams

Job Responsibility

Lead the strategy, planning, and execution of content across PDPs, brand shops, and display assets for priority retailers
Champion a content-first approach and apply UX/UI principles to deliver seamless, user-centered experiences
Shape product experiences using information architecture, content hierarchy, and usability/accessibility best practices
Develop and evolve content standards, messaging frameworks, and guidelines tailored to retailer platforms and devices, with a mobile-first mindset
Leverage category and brand insights, retailer search data, and consumer behavior trends to inform content and UX recommendations
Conduct retailer site audits and competitive benchmarking to identify content gaps and innovation opportunities
Leverage Flywheel Commerce Cloud analytics and SEO insights to monitor content performance, digital shelf metrics, and search rankings
use findings to drive continuous improvement
Stay ahead of digital trends and generative AI search capabilities
ensure content strategies support AI-powered product discovery and answer emerging shopper queries

What we offer

Flexible vacation time
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
Employee Resource Groups (ERGs)

Fulltime

Business Development Specialist I

The Business Development Specialist is responsible identifying potential new cus...

Location

United States , Remote

Salary:

60000.00 - 70000.00 USD / Year

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration or closely related field
Minimum of 2 year(s) of experience in a business environment preferably in direct selling, sales management or sourcing management within the consumer products industry (retailer, brand or importer)
Minimum of 2 year(s) of experience in consumer products businesses
Analytical and creative in mining new business, overcoming obstacles and closing deals
Competitive, positive and have an outgoing personality
Ability to work with a wide variety of people and communicate effectively
Ability to negotiate and sell relevant services
Research skills for prospecting new clients and territories
Must be personable and work well independently, as well as in a team environment
Develop an understanding and general competency in areas of regulations, standards, and compliance requirements relating to the consumer products market

Job Responsibility

Generate new sales with clients and prospects
Source new sales opportunities through inbound lead follow up and outbound cold calls and emails
Prospect for client meetings to introduce services – Region: US, Europe and Canada
Generate leads and have an active prospect 'pipeline' with a minimum total wallet of $500k
Identify cross-selling opportunities to generate new and additional revenue
Route qualified, insourcing or special project opportunities to the correct KAM for further development and closure
Close sales and achieve quarterly goals
Understand and demonstrate products and services to prospective clients
Define and develop with client an understanding of client's needs, objectives, and expectations related to compliance, safety and quality and match these to CPSD's services and capabilities
Develop strong client relationships including day-to-day contact up through multiple levels

Fulltime

Select Country

Consumer Engagement Center Specialist

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?