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Valon Mortgage Logo Valon Mortgage · Banking

Consumer Direct Mortgage Loan Officer

United States, Phoenix · Job Posted February 21, 2026
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Job Description

We’re seeking a Consumer Direct Mortgage Loan Officer to provide loan solutions for existing and prospective customers of Valon Mortgage. This individual will be responsible for providing best-in-class customer service to support Valon’s strategic goals. The primary objective of this role will be to recapture future purchase and refinance loans for customers with mortgages within Valon’s servicing portfolio, strengthening customer and investor relationships.

Job Responsibility

  • Serve as customers’ primary point of contact throughout the lending journey
  • Recommend curated loan solutions to prospective and existing Valon customers
  • Escalate customer concerns to management to ensure timely resolution
  • Streamline and manage pipeline, meeting required pull-through ratios and production targets
  • Collect customer documentation as required by investor guidelines
  • Analyze documentation and disclosures for accuracy and compliance
  • Collaborate with other members of the department to meet deadlines efficiently

Requirements

  • Bachelor’s degree—or equivalent work experience
  • Comprehensive knowledge of federal regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB)
  • Active MLO state licenses in NMLS
  • Thorough understanding of the underwriting process and agency and investor requirements
  • Strong written and oral communication skills
  • Ability to collaborate with other team members
  • 3+ years of mortgage originations experience
  • 2+ years of consumer direct mortgage experience
  • Previous experience with relevant technology (e.g. DU, LP, Encompass, CRMs)
  • Ability to obtain and maintain MLO state licenses throughout tenure with the company
  • Minimum education requirement: High school diploma or GED equivalent required

What we offer

  • Competitive salary plus monthly commission on all production up to 55 Basis Points and a 401(k) plan—with a 4% annual match
  • No weekends or late nights required
  • 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
  • Comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support
  • In-office snacks and drinks (and Bagel Fridays)
  • Company-wide New Hire Orientation
  • quarterly possibilities for promotion and annual performance reviews
  • Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off
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