Consumer Decision Support Senior Lead Job at Vodafone (Giza)

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...

Location

United States , Englewood

Salary:

60.24 - 89.60 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Required
7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
Knowledge of legal, managerial, and organizational principles and standards for health systems Required
EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
EPIC Certification (EPIC) Required
Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required

Job Responsibility

Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Senior Lead Counsel Director Digital Banking Legal

The Senior Lead Counsel 2 serves as a strategic advisor and subject matter exper...

Location

United States , Irving

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant legal experience, including financial services and/or in-house roles
Expertise in digital banking, consumer payments, or fintech (including Zelle, Paze, or similar networks)
Strong knowledge of applicable laws, regulations, and payment network rules
Experience supporting digital products and regulatory exams preferred
Proven ability to manage complex matters and deliver practical, business-focused solutions
Excellent stakeholder management, communication, and negotiation skills
Active bar license in good standing

Job Responsibility

Provide Citi businesses and functions with legal counsel related to digital consumer capabilities, including consumer payments (Zelle, Paze), digital acquisition, and the Digital Payment Hub
Support strategic initiatives and product/service launches, advising on all aspects of the customer experience and ensuring compliance with applicable laws, regulations, and network rules
Advise senior management on legal matters, applying deep institutional knowledge and identifying when escalation is required
Deliver advisory services on business decisions in alignment with industry standards, regulatory expectations, and best practices in digital payments and consumer financial services
Serve as a key legal advisor on the Digital Payment Hub, which enables customers to establish and manage multiple types of payments
Provide legal guidance on digital consumer acquisition strategies and related regulatory and compliance considerations
Play a pivotal role in regulatory exams and supervisory engagements involving Citi's digital capabilities, including preparation, response coordination, and issue remediation
Collaborate across lines of business and control functions (e.g., Risk, Compliance, ICRM) to drive coordinated and efficient outcomes
Partner closely with legal peers and stakeholders across geographies to ensure alignment and consistency of approach
Lead workstreams analyzing the impact of emerging and existing laws and regulations affecting digital payments and consumer products

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Java Microservices Application Lead-Senior Vice President

The Applications Development Technology Senior Lead Analyst is a senior level po...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Experience in implementing projects
Experience in systems analysis and programming of software applications
Demonstrated Subject Matter Expert (SME) in area(s) of Applications Development
Demonstrated knowledge of client core business functions
Demonstrated leadership, project management, and development skills
Relationship and consensus building skills
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
12+ years of relevant experience

Job Responsibility

Lead integration of functions to meet goals, deploy new products, and enhance processes
Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems
Provide expertise in area of advanced knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects
Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation
Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
Consult with end users to identify system function specifications and incorporate into overall system design
Allocate work, and act as an advisor/coach developers, analysts, and new team members
Influence and negotiate with senior leaders and communicate with external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Senior Lead Counsel

The Senior Lead Counsel II is a senior level position responsible for serving as...

Location

United States , Irving; Wilmington; Schaumburg; Tampa

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant industry experience in financial services with extensive experience in the credit card industry
excellent leadership, communication and relationship management skills
experience in working with regulators/regulatory bodies is preferred
proven ability to apply sound judgement while managing multiple assignments simultaneously in a demanding, fast-paced environment
comprehensive knowledge of federal and state consumer credit laws affecting the credit card industry, including Truth-in-Lending Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Electronic Funds Transfer Act, Privacy laws and UDAAP
extensive experience advising on credit card matters, including: credit card account origination and issuance
marketing materials and consumer disclosures and collateral
rewards programs
digital applications, interfaces and wallets
issue identification and remediation

Job Responsibility

Legal counsel to the Citi Retail Services business, supporting strategic retail partner initiatives for private label and co-branded credit cards, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising management on all manner of legal matters and risks impacting the business
providing advisory services in respect of business decisions by applying institutional knowledge against credit card industry standards, widely accepted business practices, laws, rules, and regulatory guidelines, escalating where appropriate
collaborating across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters of common interest
coordinates closely with the other consumer Legal teams
serving as business partner and advisor to business stakeholders and functional partners (e.g., Risk, Finance, Compliance) by participating in planning and development initiatives
contributing to business objectives by using knowledge of credit card industry, laws, and regulations
actively participating in various risk reviews, governance and control forums while demonstrating keen awareness of issues that could cause financial, reputational, or legal consequences
proactively identifying, evaluating and contributing to the appropriate management of legal, regulatory, and reputational risk through cross-function collaboration, following relevant legal developments, participating in internal projects, and escalating as appropriate
managing day-to-day legal activities as a subject matter expert in area of responsibility and provide senior advisory services to business partners regarding retail partner credit card programs
negotiating, coordinating, and monitoring management of complex legal issues and making key decisions within area of responsibility, escalating where necessary

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned vacation, unplanned sick leave and paid holidays

Fulltime

Senior Lead Counsel - Product

The Senior Lead Counsel II is a senior level position responsible for serving as...

Location

United States , New York

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Must have experience in structured finance, securitizations, lending facilities and derivatives
Should have experience in a broad range of asset-backed products, including auto loans, consumer loans, credit cards, trade receivables and CLOs, preferably with global exposure
Must be collaborative
10+ years of relevant industry experience with some experience working in an in-house legal role in financial services
NY Bar license in good standing to practice law
Proven ability to apply sound judgement while managing multiple assignments simultaneously in a demanding, fast-paced environment
Comprehensive knowledge of international, multi-jurisdictional laws, regulations and practices while staying abreast of regulatory and legal environment, internal policies and industry trends that impact the Business
Experience with complex deals, demonstrated ability to analyze issues and develop legal solutions
Effective communication and negotiation skills and ability to build and maintain trusted relationships
Experience in working with regulators/regulatory bodies is preferred

Job Responsibility

Responsible for providing legal counsel to the Business, supporting strategic initiatives, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising business management/leadership on all manner of legal matters and risks impacting the business
Provides advisory services in respect of business decisions by applying institutional knowledge against industry standards, widely accepted business practices, laws, rules, and regulatory guidelines, escalating where appropriate
Collaborates across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters of common interest
coordinate closely with the Legal team on a regional and global basis
Serves as business partner and advisor to business stakeholders and functional partners (e.g., Risk, Compliance) by participating in planning and development initiatives
contribute to business objectives by using knowledge of industry, laws, and regulations
Actively participates in various risk reviews, governance and control forums while demonstrating keen awareness of issues that could cause financial, reputational, or legal consequences
Proactively identifies, evaluates and contributes to the appropriate management of legal, regulatory, and reputational risk through cross-function collaboration, following relevant legal developments, participating in internal projects, and escalating as appropriate
Manages day-to-day legal activities as a subject matter expert in area of responsibility and provide senior advisory services to business partners
Negotiates, coordinates, and monitors management of complex legal issues and make key decisions within area of responsibility, escalating where necessary

What we offer

Medical, dental & vision coverage
401(k)
Life, accident & disability insurance
Wellness programs
Paid time off packages including planned time off, unplanned time off and paid holidays

Fulltime

Consumer Sales Support Group Manager - US Branch Network, SVP

The Consumer Sales Support Group Manager is a senior management level position r...

Location

United States , Charlotte, North Carolina; Jacksonville, Florida

Salary:

123440.00 - 185160.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
Experience in project management to manage, execute, and communicate business performance
Extensive knowledge of banking and financial services industry
Extensive knowledge of Branch sales and service process
Demonstrated leadership and people management skills
Ability to creatively design end-to-end sales processes and assistance
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Manage a team of project managers to accomplish established goals and conduct personnel duties for team
Partner with senior leadership and key stakeholders to develop performance metrics that measure success against business strategy and corporate goals and lead efforts to set quarterly and annual targets for each metric
Design and implement sales processes/tools from client acquisition through onboarding and ongoing relationship building
Partner with global finance team and manage data collection process to ensure data is captured correctly for reporting
Partner with performance management teams to ensure business performance aligns with overall goals
Track performance metrics, develop timely business review presentations, and provide stakeholders with analysis of performance, trends, and drivers for performance
Design end-to-end business and professional development for sales professionals as well as identify performance issues and engage stakeholders to ensure action plans are created to remediate problems
Communicate/provide additional materials to ensure field can implement and/or execute against key priorities and initiative across lines of business and maintain knowledge of competitor product offerings and advance Citi’s product as leader
Ensure the focus of risk management, documentation, and compliance as well as the on-going and transfer of expertise across the team
Complete quarterly analysis of business YTD performance and present business heads with analysis and insights on performance trends

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Consumer Strategy Lead

We are creating more than the UK’s best network. We are helping close the digita...

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

You bring experience in consumer or commercial strategy, ideally within UK telecoms or another complex, fast‑moving environment
You enjoy structured problem‑solving and are comfortable facilitating thoughtful, inclusive discussions with senior stakeholders
You have a natural ability to translate consumer insight and behaviour into strategic direction that feels grounded and human
You’re confident exploring competitor and market dynamics, understanding how choices around propositions and pricing shape outcomes
You’ve supported multi‑year planning and roadmapping, and are comfortable navigating change with flexibility and calm
You balance commercial awareness with strong analytical thinking, considering financial impact alongside long‑term value
You’re curious about digital transformation and how it can create more meaningful consumer experiences
You value collaboration, inclusion and shared success — and you’re motivated by building something lasting, together
Experience in using AI agents to enhance output is desirable

Job Responsibility

Partner with segments and channels to consolidate roadmaps, identify synergies and gaps against Joint Business Plan (JBP) targets, and provide strategic recommendations
Conduct horizon scanning to assess market trends, regulatory changes, and competitor or new entrant strategies impacting the strategic roadmap
Lead the bi-annual multi-year planning cycle, ensuring alignment with annual planning, prioritization, and evolving business priorities
Monitor progress against strategic milestones and JBP targets
proactively manage risks and recommend corrective actions to keep plans on track
Deliver strategic analysis and white papers to support decision-making and new business opportunities
Collaborate with central strategy teams to ensure the roadmap reflects UK-wide market trends and strategic priorities

What we offer

Excellent basic salary plus bonus
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Senior Manager Consumer Fixed Products

The Senior Manager Fixed & Home Segment leads the strategy, development, and com...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, Telecommunications, Engineering, or related field
master’s preferred
Strong proficiency in strategic planning, financial modelling, and data analytics (Excel, BI tools)
In-depth knowledge of fixed broadband technologies (FTTH, FWA), home networking, and customer experience management
8+ years in product management or commercial roles within telecom or technology sectors, with at least 3 years in fixed broadband
Demonstrated track record in managing fixed service portfolios, driving subscriber growth, and achieving financial targets
Experience leading cross-functional teams and managing key stakeholder relationships
Strategic thinker with strong commercial acumen and customer focus
Influential leader capable of driving alignment and motivating diverse teams
Excellent communication and negotiation skills

Job Responsibility

Define and execute the FTTH and FWA product roadmap, including tiered service packages (Basic, Standard, Premium) and value-added bundles
Develop multi-year growth plans aligned with network expansion targets, ensuring geographical coverage
Lead lifecycle management: new product launches, performance reviews, portfolio rationalization, and end-of-life decisions
Formulate pricing frameworks based on cost-to-serve, competitive benchmarks, and customer willingness-to-pay, ensuring margin optimization
Design promotional strategies (e.g., installation incentives, bundled device offers, loyalty rewards) in collaboration with Marketing and Loyalty teams
Oversee commercial negotiations with equipment suppliers, installation partners, and value-added service providers (e.g., streaming, security solutions)
Establish and track KPIs: subscriber net additions, ARPU, churn, installation lead times, average throughput, and NPS
Drive use of analytics platforms to segment the customer base, identify upsell opportunities, and forecast demand
Prepare and present monthly and quarterly business reviews, highlighting performance trends, risks, and opportunities
Partner with Network Planning & Engineering to align product offerings with infrastructure capabilities, rollout schedules, and SLA requirements

Fulltime

Select Country

Consumer Decision Support Senior Lead

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?