Consumer Decision Support Senior Lead Job at Vodafone (Giza)

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...

Location

United States , Englewood

Salary:

60.24 - 89.60 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Required
7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
Knowledge of legal, managerial, and organizational principles and standards for health systems Required
EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
EPIC Certification (EPIC) Required
Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required

Job Responsibility

Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Senior Lead Counsel - Product

The Senior Lead Counsel II is a senior level position responsible for serving as...

Location

United States , New York

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Must have experience in structured finance, securitizations, lending facilities and derivatives
Should have experience in a broad range of asset-backed products, including auto loans, consumer loans, credit cards, trade receivables and CLOs, preferably with global exposure
Must be collaborative
10+ years of relevant industry experience with some experience working in an in-house legal role in financial services
NY Bar license in good standing to practice law
Proven ability to apply sound judgement while managing multiple assignments simultaneously in a demanding, fast-paced environment
Comprehensive knowledge of international, multi-jurisdictional laws, regulations and practices while staying abreast of regulatory and legal environment, internal policies and industry trends that impact the Business
Experience with complex deals, demonstrated ability to analyze issues and develop legal solutions
Effective communication and negotiation skills and ability to build and maintain trusted relationships
Experience in working with regulators/regulatory bodies is preferred

Job Responsibility

Responsible for providing legal counsel to the Business, supporting strategic initiatives, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising business management/leadership on all manner of legal matters and risks impacting the business
Provides advisory services in respect of business decisions by applying institutional knowledge against industry standards, widely accepted business practices, laws, rules, and regulatory guidelines, escalating where appropriate
Collaborates across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters of common interest
coordinate closely with the Legal team on a regional and global basis
Serves as business partner and advisor to business stakeholders and functional partners (e.g., Risk, Compliance) by participating in planning and development initiatives
contribute to business objectives by using knowledge of industry, laws, and regulations
Actively participates in various risk reviews, governance and control forums while demonstrating keen awareness of issues that could cause financial, reputational, or legal consequences
Proactively identifies, evaluates and contributes to the appropriate management of legal, regulatory, and reputational risk through cross-function collaboration, following relevant legal developments, participating in internal projects, and escalating as appropriate
Manages day-to-day legal activities as a subject matter expert in area of responsibility and provide senior advisory services to business partners
Negotiates, coordinates, and monitors management of complex legal issues and make key decisions within area of responsibility, escalating where necessary

What we offer

Medical, dental & vision coverage
401(k)
Life, accident & disability insurance
Wellness programs
Paid time off packages including planned time off, unplanned time off and paid holidays

Fulltime

Senior Lead Counsel

The Senior Lead Counsel II is a senior level position responsible for serving as...

Location

United States , Irving; Wilmington; Schaumburg; Tampa

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant industry experience in financial services with extensive experience in the credit card industry
excellent leadership, communication and relationship management skills
experience in working with regulators/regulatory bodies is preferred
proven ability to apply sound judgement while managing multiple assignments simultaneously in a demanding, fast-paced environment
comprehensive knowledge of federal and state consumer credit laws affecting the credit card industry, including Truth-in-Lending Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, Electronic Funds Transfer Act, Privacy laws and UDAAP
extensive experience advising on credit card matters, including: credit card account origination and issuance
marketing materials and consumer disclosures and collateral
rewards programs
digital applications, interfaces and wallets
issue identification and remediation

Job Responsibility

Legal counsel to the Citi Retail Services business, supporting strategic retail partner initiatives for private label and co-branded credit cards, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising management on all manner of legal matters and risks impacting the business
providing advisory services in respect of business decisions by applying institutional knowledge against credit card industry standards, widely accepted business practices, laws, rules, and regulatory guidelines, escalating where appropriate
collaborating across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters of common interest
coordinates closely with the other consumer Legal teams
serving as business partner and advisor to business stakeholders and functional partners (e.g., Risk, Finance, Compliance) by participating in planning and development initiatives
contributing to business objectives by using knowledge of credit card industry, laws, and regulations
actively participating in various risk reviews, governance and control forums while demonstrating keen awareness of issues that could cause financial, reputational, or legal consequences
proactively identifying, evaluating and contributing to the appropriate management of legal, regulatory, and reputational risk through cross-function collaboration, following relevant legal developments, participating in internal projects, and escalating as appropriate
managing day-to-day legal activities as a subject matter expert in area of responsibility and provide senior advisory services to business partners regarding retail partner credit card programs
negotiating, coordinating, and monitoring management of complex legal issues and making key decisions within area of responsibility, escalating where necessary

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned vacation, unplanned sick leave and paid holidays

Fulltime

Head of Consumer Care

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United Kingdom , London

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

Proven experience in leading consumer care or customer experience functions at a strategic and operational level
Strong understanding of end-to-end customer journey design and proactive engagement strategies
Excellent leadership and team development skills
Data-driven mindset with experience in using insights to drive continuous improvement
Ability to influence cross-functional teams and senior stakeholders
Expert user of Zendesk
Strong knowledge of digital tools and customer experience best practices
Excellent communication, problem-solving, and stakeholder management skills
Able to mentor and develop a team

Job Responsibility

Develop and implement a consumer care strategy that prioritizes proactive engagement and anticipates customer needs
Ensure the end-to-end journey from product discovery to post-purchase support meets or exceeds consumer expectations
Lead and inspire the Consumer Care team to deliver exceptional service across all touchpoints
Establish clear KPIs focused on customer satisfaction, first-contact resolution, and proactive issue prevention
Oversee day-to-day operations of consumer care teams across multiple channels (phone, email, chat, social media)
Ensure compliance with regulatory requirements and company policies
Manage budgets, resources, and vendor relationships for consumer care services
Implement feedback loops to identify pain points and improve service delivery
Identify pain points in the consumer journey and implement solutions to reduce friction and prevent repeat issues
Drive innovation in service delivery through technology, automation, and process optimization

What we offer

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

New

Credit Portfolio Senior Manager

The C13 VP (Team Lead) is a senior risk leader responsible for owning portfolio-...

Location

India , Mumbai; Gurgaon; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10–18+ years of experience in credit card risk, consumer lending, or portfolio risk management
Bachelor’s or Master’s degree in Statistics, Economics, Mathematics, Engineering, or related quantitative fields
Demonstrated leadership of high-performing analytical teams
Expert-level understanding of credit card risk lifecycle and risk economics
Advanced analytics expertise (SQL, SAS/Python, portfolio analytics)
Strong command of risk modeling concepts (as a model consumer)
Exceptional executive storytelling and decision framing skills
Proven ability to lead teams while retaining hands-on ownership
Strong strategic judgment with enterprise perspective
Ability to influence without authority

Job Responsibility

Own end-to-end credit risk strategy for assigned credit card portfolios
Define and manage risk appetite, performance thresholds, and escalation triggers
Personally lead analysis and decision-making for high-impact or complex risk topics
Translate portfolio performance into loss, profitability, capital, and balance-sheet impact
Own enterprise ECM strategy across CLI, CLD, authorization controls, and line management
Define risk-based segmentation frameworks using behavioral, transactional, and bureau signals
Balance customer experience, spend growth, and loss containment
Ensure ECM actions align with regulatory, fairness, and reputational standards
Ensure ECM strategies are consistent with loss targets and growth objectives
Own risk strategy for new account acquisition across channels and products

Fulltime

Senior Manager, Global Commercial Operations Analytics

The Senior Manager, Global Commercial Operations Analytics is a senior individua...

Location

Italy , Milano

Salary:

Not provided

Alfasigma

Expiration Date

Until further notice

Requirements

10+ years of experience in Commercial Analytics, Commercial Operations, Sales Force Effectiveness, Performance Management or related roles, preferably in pharmaceutical and/or consumer healthcare environments
Experience in Global or Regional HQ roles within complex, multi-country organizations
Strong background in sales and performance analytics, including hands-on experience with industry-standard market and patient-level databases (e.g. IQVIA)
Proven exposure to senior leadership decision support and executive-level communication
Strong analytical and problem-solving capabilities, with the ability to move from data to insight to recommendation
Solid business acumen and understanding of commercial performance drivers
Ability to operate effectively in matrixed, multi-stakeholder environments, influencing without formal authority
Advanced proficiency in Excel and experience with BI and visualization tools (e.g. Power BI, Tableau or similar)
Strong communication and storytelling skills, with confidence interacting with senior stakeholders
Proactive, structured and comfortable working with ambiguity in a fast-paced global context

Job Responsibility

Act as primary analytical owner for the non-strategic portfolio (Prescription, Specialty and Consumer Healthcare), with hands-on responsibility for: commercial performance analysis and insight generation
development of analytical tools, dashboards and performance frameworks
deep-dive analyses to support optimization and decision-making
For Global Strategic Brands, operate as a senior Commercial Operations partner and integration point, working with Global Franchise Analytics teams to align KPIs, harmonize regional and country inputs, and translate global analytics into actionable insights
Provide end-to-end analytical support to Regional and Country Commercial Operations teams across the entire portfolio, ensuring coherence between global strategy and local execution
Analyze and interpret market, sales and execution performance, integrating market, execution and financial data to provide an end-to-end, business-oriented view of performance
Contribute hands-on, together with SFE and IT, to the design and evolution of execution monitoring and performance reporting
Deliver actionable insights and recommendations to support strategic and operational decisions at Global, Regional and Country level
Support the development of business cases and portfolio optimization initiatives, including lifecycle management and resource allocation analyses
Evaluate trade-offs between commercial investment, execution effectiveness and financial returns, providing data-driven recommendations to senior stakeholders

What we offer

competitive salary
comprehensive benefits
extensive opportunities for professional growth and development

Head of Sales & Operations Planning

Our client, a leading and fast-growing organisation within the FMCG food and bev...

Location

United Kingdom , Northamptonshire

Salary:

75000.00 GBP / Year

The People Co.

Expiration Date

Until further notice

Requirements

Proven experience in S&OP leadership or senior demand planning roles within FMCG, retail, or consumer goods
Strong track record of improving forecast accuracy, reducing inventory, and releasing working capital
Deep knowledge of forecasting and planning systems such as Slimstock, SAP APO, or Anaplan
Experience leading cross-functional planning processes and influencing at senior leadership level
Strong analytical, numerical, and problem-solving skills with high commercial and financial acumen
Confident communicator with the ability to engage, challenge, and align senior stakeholders
Demonstrated ability to lead change, embed new processes, and drive organisational maturity

Job Responsibility

Own and lead the end-to-end S&OP cycle, including demand planning, supply planning, reconciliation, and executive review
Establish and maintain a “one number” consensus plan across all functions
Ensure promotional planning, supplier lead times, and capacity constraints are fully embedded into demand and supply plans
Drive the evolution of the S&OP process towards Integrated Business Planning (IBP)
Significantly improve forecast accuracy and reduce forecast bias through enhanced processes, tools, and analytics
Embed demand signals, promotional analysis, and scenario planning to manage demand volatility and supply risks
Plan inventory to true customer demand, reducing reliance on supplier-driven commitments
Reduce stockholding days and improve inventory efficiency, supporting substantial working capital release
Lead, develop, and coach Planning and Analyst teams, building capability, accountability, and succession readiness
Champion a culture of continuous improvement and data-driven decision-making

What we offer

Private Healthcare
Competitive Pension
Discretionary Bonus
Staff Discount
Car Lease Scheme
Group Income Protection
Life Assurance
25 days holiday (plus bank holidays and birthday)

Fulltime

Consumer Decision Support Senior Lead

Vodafone

Location:
Egypt , Giza

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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