Consumer & Customer Insights Analyst Job at IKEA (Carugate, Milano)

Analyst, Customer Insights

The Customer Insights (CI) team provides consumer and market intelligence across...

Location

United States , New York

Salary:

66300.00 - 79000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
Proficient in Microsoft PowerPoint, Word, Excel, Outlook
Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus
Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
Intuitive understanding of consumer psychology, behavior and related business considerations
Strong attention to detail and high standards of accuracy in analysis and reporting
Experience or demonstrated interest in retail / fashion
Strong interpersonal skills and ability to prioritize requests effectively
Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment

Job Responsibility

Collaborate with CI team leads and business partners to design and field projects in support of priority business questions
Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring
Analyze quantitative and qualitative data to identify patterns, themes, and insights
Prepare clear, organized data visuals and reports to communicate findings
Monitor macro customer, category, and competitive trends relevant to our brands

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Sr. Analyst, Customer Finance

Position will provide financial guidance around customer account planning, month...

Location

United States , Hershey

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

3-5+ years of business experience, including accounting, finance, FP&A and sales, interacting with sales teams
Knowledge of financial concepts & reporting
Ability to analyze & integrate multiple data sources into a useful format. Identifies issues/opportunities and assists in solution finding process.
Effective communicator, ability to lead and facilitate small group meetings.
Understanding of Consumer Packaged Goods Industry
Bachelor’s degree in Finance, Accounting, Business Administration, Marketing or Equivalent
At least 3-5 years of related experience

Job Responsibility

Financial Analysis & Customer P&L’s – provides analysis and commentary around financial performance of customers supported
support customer teams on recommendations to improve financial results
Data Analysis – Support customer steams on customer related investments (Trade, waste, DME’s)
perform analysis utilize Planex, IRI, S4 to provide insights to customer teams
Forecasting & Planning – Influence sales partners estimate process and ensure understanding of key impacting factors
assist customer teams in building annual and strategic plans
Accounting Close Process – Participate in monthly, quarterly & year-end accounting close process focus on accuracy
Facilitate discussion with sales teams to ensure focus and follow-up on key expense topics
Special Projects – Special projects as assigned

Senior Customer Supply Chain Analyst

This is a key operational analytical lead within the Customer Supply Chain funct...

Location

Australia , Sydney

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
knowledge of Power BI or similar tools is a plus
Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations

Job Responsibility

Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
Monitor warehouse and transport activities, escalating and resolving issues proactively
Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
Create and maintain Customer SOPs for warehouse execution
Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern

What we offer

Competitive salary plus super
Holiday allowance
Company performance related bonus
An exclusive staff discount
Volunteer days
Holiday carry over scheme
Flexible Hybrid remote working
Extra holiday days for long service
Refer a Friend scheme
Training and Development

Fulltime

Business Analytics Analyst

The Business Analytics Analyst is a developing professional role specializing in...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years relevant experience
Good understanding of statistical principles and their implementation using Python/Pyspark
Good communication skills (both verbal and written) and ability to work with cross-functional partners and team members

Job Responsibility

Gathers operational data from various cross functional stakeholders to examine past business performance
Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies
May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits

Fulltime

Senior Customer Operations Data Analyst

As a Senior Customer Operations Data Analyst, you will play a pivotal role in an...

Location

United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City

Salary:

115000.00 - 148000.00 USD / Year

Scribd

Expiration Date

Until further notice

Requirements

3+ years of experience in an analytical or reporting role in Customer Support or Customer Operations within a digital consumer industry, with a strong focus on working autonomously to solve problems
Proficient in using data analytics tools including SQL, Python, Databricks, Looker, and Zendesk Explore (or similar BI tools)
Strong working knowledge of MS Excel and/or Google Sheets
A Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, or Computer Science)
Solid knowledge of statistical concepts, including experimental design, hypothesis testing, regression analysis, and forecasting
Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations for technical and non-technical stakeholders
A passion for analyzing user behavior and proven ability to combine product-level and CS data with customer-level data to understand key drivers of performance
Experience with agile workflows and collaboration across product, research, and operations teams
Detail-oriented with strong analytical, critical thinking, and problem-solving skills
Ability to work independently, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment

Job Responsibility

Data Collection, Synthesis, and Analysis: Gather, analyze, and interpret data to provide insights on customer support data and trends. Create pipelines for the collection and processing of new data from customer support sources
Reporting & Insights: Create comprehensive reports in Databricks, Looker, Google Sheets, Zendesk, and/or similar tools to monitor key metrics
Performance Metrics: Evaluate the effectiveness and performance of Customer Support goals, initiatives, and projects. Conduct in-depth analyses of performance, measuring KPIs such as service level achievement, customer effort & satisfaction, and user retention
Customer Insights: Analyze customer feedback and behavior patterns in response to product changes and on an ongoing basis
Forecasting: Forecast contact volumes and capacity needs
Roadmapping: Collaboratively manage the Customer Support’s data analysis roadmap with leadership
Collaboration: Work cross-functionally with stakeholders across Customer Support, Data & Analytics, Product, Engineering, and User Research
Leveraging Technology: Use AI and BI to enhance customer support operations and increase efficiency. Develop and maintain dashboards and reports and own communication of critical marketing metrics and campaign performance to team leads and executive stakeholders
Process Improvement: Provide actionable insights to stakeholders through data analysis, and identify opportunities for improvements operational efficiency. Stay informed about the latest Customer Support trends, analytics tools, and methodologies to continuously improve performance and methodologies
Project Support: Understand, document, and communicate business requirements for projects and process changes

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products

Fulltime

Insights Analyst

Are you passionate about understanding consumers and how their world is evolving...

Location

United Kingdom , Harrogate

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Familiar with qualitative and quantitative insight sources
Exceptional written and verbal communication skills with the ability to summarise and present insights clearly and persuasively
Strong problem-solving capability – able to analyse multiple data sets and translate findings into concise, story-led deliverables aligned to business objectives
Curious and proactive mindset with commercial and consumer understanding, ideally with experience in FMCG
Strong relationship building skills
Ability to manage external agency partners
Excellent communication skills

Job Responsibility

The collation and synthesis of a breadth of primary and secondary insights, which tell a clear and engaging story, aligned to business priorities and supporting business strategy & performance
Distribution of insights to support projects and aid embedding of a customer first culture, including establishing and maintaining a central knowledge hub and delivering a Customer Closeness Programme
Management and optimisation of secondary insight resources to include agency partnerships
Supporting the wider Insight team purpose (to generate insights that aid strategic decision making), to include research project support & budget management

What we offer

Free meals, drinks and snacks while at work
Discretionary quarterly profit-share bonus
Holiday allowance with the option to buy and (in some cases) sell additional days
Company-wide employee discounts
Access to our health cash plan
Wellbeing support
Company funded counselling
Enrolment in the company pension
Range of development opportunities
External training programmes

Fulltime

Senior Sales Operations Analyst

We’re looking for a Senior Sales Operations Analyst to support our rapidly growi...

Location

Canada , Toronto

Salary:

80500.00 - 100600.00 CAD / Year

Energy Systems

Expiration Date

Until further notice

Requirements

Progressive years of experience in sales analytics
Worked directly with customers/partners in a B2B and/or B2C environment
Experience with 2-step distribution, wholesale, or professional contractor/installers is a bonus
Strong project management skills, being able to manage multiple initiatives concurrently
A keen interest in process, enablement, managing data and crafting stories with it
Strong analytical skills in forecasting and program ROI measurement
Experience with various software including Business Intelligence (BI), data visualization tools, CRM, Sales analytics tools
Experience with both Power BI and SalesForce is preferred
Comfortable operating in a lean environment and skilled at prioritization

Job Responsibility

S&OP – actively participate in the demand planning cycle with the sales & operational teams, work with the teams to identify trends and insights contributing to changes in consumer demand and how they should be reflected in customer specific & aggregated demand plans
Promotional planning and analysis – create & deliver ROI analysis for all price & co-marketing promotions, communicate cross-channel conflicts, lead post-promotion reconciliation & analysis
Tools, insight & data management – become an internal specialist on customer data ingestion, visualization and business intelligence tools ensuring a high level of data hygiene
Develop customer level insight to help improve sales velocity
Market data & competitive analysis – use internal and external tools to analyze market level & store level cannibalization, promotional impacts, competitor activity, and general market insight
Customer management – take a key role in onboarding new customers, launching new products, project managing internal system setup, providing key customer supply information to Ops team, and collaborating with our business systems team for EDI setup

What we offer

Medical, dental and vision plans
Life, long-term disability, flexible spending and health savings accounts
Accrued paid time off
Paid Holidays (10 for Ontario, 11 for British Columbia)
RRSP retirement benefits
Variable compensation including short term and long-term incentives

Fulltime

Regional Insights Partner, Uber Ads, EMEA

Uber Advertising is seeking a strategic, commercially-minded Insights Partner to...

Location

United Kingdom , London

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

5+ years' experience in consumer insights, data analytics, market research, or strategic consulting with demonstrated experience analyzing 1st and 3rd party research data and/or consumer sentiment studies, with a focus on digital media or advertising
Experience with primary research methods, specifically in designing and analyzing survey questionnaires
Solid proficiency in SQL
comfortable running queries to extract behavioral data to supplement and validate research findings
Exceptional presentation skills with demonstrated ability to translate complex analytical findings into compelling narratives for executive audiences
Exceptional communication and storytelling skills, with a track record of influencing senior stakeholders and leadership teams

Job Responsibility

Act as the primary strategic insights partner for the EMEA Sales leadership teams, ensuring research initiatives align with regional revenue goals and go-to-market strategies
Move beyond reactive reporting to proactive consultation, identifying market trends in EMEA that position Uber Ads as a thought leader and indispensable partner to top-tier brands
Collaborate with Scaled Research Team Leads to leverage global frameworks while customizing narratives to address the specific nuances and cultural context of the EMEA market
Design and execute primary market research initiatives, including consumer surveys
Leverage solid SQL proficiency to independently query first-party databases, validating hypotheses and grounding survey findings in actual user behavior
Synthesize complex data sets—blending survey results with behavioral platform data—to create comprehensive, 360-degree customer narratives that are unique to Uber
Leverage AI tools and emerging technologies to scale insight generation, pattern recognition, and preliminary analysis processes
Lead strategic presentations with executives and advertising leads in-region, translating complex methodologies into clear, compelling narratives
Drive the "pre-sales" narrative by equipping the sales team with data-backed stories that highlight the unique value of Uber’s audience compared to competitors
Elevate the Uber Ads brand in London and the wider EMEA region by representing the Measurement & Insights team in client workshops and industry forums

Fulltime

Consumer & Customer Insights Analyst

IKEA

Location:
Italy , Carugate, Milano

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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