CrawlJobs Logo

Consumer & Customer Insights Analyst

https://www.ikea.com Logo

IKEA

Location Icon

Location:
Italy , Carugate, Milano

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join the Consumer & Customer Insights (C&CI) team at the IKEA Retail Italy headquarters in Carugate and play an active role in shaping our strategic direction. In this internship, you’ll help transform data and research into powerful insights that guide decision‑making and support business growth across the organization.

Job Responsibility:

  • Gather, analyze, and synthesize consumer, customer, brand, and internal data to create insights that support strategic recommendations and informed decisions
  • Develop and enhance marketing intelligence activities, including market research, competitive analysis, market trends, macroeconomic developments, and customer demand patterns
  • Support the Insights Leader in adapting and implementing global tools, methodologies, and solutions, and contribute to developing new approaches where needed
  • Actively collaborate with the team by sharing ideas, contributing insights, and supporting the delivery of C&CI plans and objectives

Requirements:

  • An academic background in Marketing, Innovation, Business Administration, or a related field
  • Strong analytical skills and the ability to transform data into meaningful and actionable insights
  • Interest in the Retail sector and in working within a fast‑changing, dynamic environment
  • Confidence in communicating clearly and engagingly, with good leadership potential
  • Experience with qualitative and quantitative research methods and internal data analysis
  • Advanced skills in MS Office, especially Excel and PowerPoint
  • Fluency in English
What we offer:
  • Free company canteen
  • A dynamic, international, and stimulating work environment where you can gain hands‑on experience and contribute to real strategic projects

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
IKEA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Consumer & Customer Insights Analyst

Analyst, Customer Insights

The Customer Insights (CI) team provides consumer and market intelligence across...
Location
Location
United States , New York
Salary
Salary:
66300.00 - 79000.00 USD / Year
anntaylor.com Logo
Ann Taylor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required
  • 1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
  • Proficient in Microsoft PowerPoint, Word, Excel, Outlook
  • Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus
  • Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
  • Intuitive understanding of consumer psychology, behavior and related business considerations
  • Strong attention to detail and high standards of accuracy in analysis and reporting
  • Experience or demonstrated interest in retail / fashion
  • Strong interpersonal skills and ability to prioritize requests effectively
  • Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment
Job Responsibility
Job Responsibility
  • Collaborate with CI team leads and business partners to design and field projects in support of priority business questions
  • Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring
  • Analyze quantitative and qualitative data to identify patterns, themes, and insights
  • Prepare clear, organized data visuals and reports to communicate findings
  • Monitor macro customer, category, and competitive trends relevant to our brands
What we offer
What we offer
  • Merchandise discount at select KnitWell Group brands
  • Support for individual development plus opportunities for career mobility within our family of brands
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
  • Medical, dental, vision insurance & 401(K)
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays
  • Fulltime
Read More
Arrow Right

Sr. Analyst, Customer Finance

Position will provide financial guidance around customer account planning, month...
Location
Location
United States , Hershey
Salary
Salary:
Not provided
thehersheycompany.com Logo
The Hershey Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5+ years of business experience, including accounting, finance, FP&A and sales, interacting with sales teams
  • Knowledge of financial concepts & reporting
  • Ability to analyze & integrate multiple data sources into a useful format. Identifies issues/opportunities and assists in solution finding process.
  • Effective communicator, ability to lead and facilitate small group meetings.
  • Understanding of Consumer Packaged Goods Industry
  • Bachelor’s degree in Finance, Accounting, Business Administration, Marketing or Equivalent
  • At least 3-5 years of related experience
Job Responsibility
Job Responsibility
  • Financial Analysis & Customer P&L’s – provides analysis and commentary around financial performance of customers supported
  • support customer teams on recommendations to improve financial results
  • Data Analysis – Support customer steams on customer related investments (Trade, waste, DME’s)
  • perform analysis utilize Planex, IRI, S4 to provide insights to customer teams
  • Forecasting & Planning – Influence sales partners estimate process and ensure understanding of key impacting factors
  • assist customer teams in building annual and strategic plans
  • Accounting Close Process – Participate in monthly, quarterly & year-end accounting close process focus on accuracy
  • Facilitate discussion with sales teams to ensure focus and follow-up on key expense topics
  • Special Projects – Special projects as assigned
Read More
Arrow Right

Senior Customer Supply Chain Analyst

This is a key operational analytical lead within the Customer Supply Chain funct...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
eu.josephjoseph.com Logo
Joseph Joseph
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
  • Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
  • Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
  • knowledge of Power BI or similar tools is a plus
  • Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
  • Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations
Job Responsibility
Job Responsibility
  • Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
  • Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
  • Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
  • Monitor warehouse and transport activities, escalating and resolving issues proactively
  • Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
  • Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
  • Create and maintain Customer SOPs for warehouse execution
  • Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
  • Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
  • Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern
What we offer
What we offer
  • Competitive salary plus super
  • Holiday allowance
  • Company performance related bonus
  • An exclusive staff discount
  • Volunteer days
  • Holiday carry over scheme
  • Flexible Hybrid remote working
  • Extra holiday days for long service
  • Refer a Friend scheme
  • Training and Development
  • Fulltime
Read More
Arrow Right

Business Analytics Analyst

The Business Analytics Analyst is a developing professional role specializing in...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years relevant experience
  • Good understanding of statistical principles and their implementation using Python/Pyspark
  • Good communication skills (both verbal and written) and ability to work with cross-functional partners and team members
Job Responsibility
Job Responsibility
  • Gathers operational data from various cross functional stakeholders to examine past business performance
  • Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
  • Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies
  • May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
  • Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
  • Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
  • Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Global benefits
  • Fulltime
Read More
Arrow Right

Senior Customer Operations Data Analyst

As a Senior Customer Operations Data Analyst, you will play a pivotal role in an...
Location
Location
United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City
Salary
Salary:
115000.00 - 148000.00 USD / Year
scribd.com Logo
Scribd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in an analytical or reporting role in Customer Support or Customer Operations within a digital consumer industry, with a strong focus on working autonomously to solve problems
  • Proficient in using data analytics tools including SQL, Python, Databricks, Looker, and Zendesk Explore (or similar BI tools)
  • Strong working knowledge of MS Excel and/or Google Sheets
  • A Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, or Computer Science)
  • Solid knowledge of statistical concepts, including experimental design, hypothesis testing, regression analysis, and forecasting
  • Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations for technical and non-technical stakeholders
  • A passion for analyzing user behavior and proven ability to combine product-level and CS data with customer-level data to understand key drivers of performance
  • Experience with agile workflows and collaboration across product, research, and operations teams
  • Detail-oriented with strong analytical, critical thinking, and problem-solving skills
  • Ability to work independently, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
Job Responsibility
Job Responsibility
  • Data Collection, Synthesis, and Analysis: Gather, analyze, and interpret data to provide insights on customer support data and trends. Create pipelines for the collection and processing of new data from customer support sources
  • Reporting & Insights: Create comprehensive reports in Databricks, Looker, Google Sheets, Zendesk, and/or similar tools to monitor key metrics
  • Performance Metrics: Evaluate the effectiveness and performance of Customer Support goals, initiatives, and projects. Conduct in-depth analyses of performance, measuring KPIs such as service level achievement, customer effort & satisfaction, and user retention
  • Customer Insights: Analyze customer feedback and behavior patterns in response to product changes and on an ongoing basis
  • Forecasting: Forecast contact volumes and capacity needs
  • Roadmapping: Collaboratively manage the Customer Support’s data analysis roadmap with leadership
  • Collaboration: Work cross-functionally with stakeholders across Customer Support, Data & Analytics, Product, Engineering, and User Research
  • Leveraging Technology: Use AI and BI to enhance customer support operations and increase efficiency. Develop and maintain dashboards and reports and own communication of critical marketing metrics and campaign performance to team leads and executive stakeholders
  • Process Improvement: Provide actionable insights to stakeholders through data analysis, and identify opportunities for improvements operational efficiency. Stay informed about the latest Customer Support trends, analytics tools, and methodologies to continuously improve performance and methodologies
  • Project Support: Understand, document, and communicate business requirements for projects and process changes
What we offer
What we offer
  • Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
  • 12 weeks paid parental leave
  • Short-term/long-term disability plans
  • 401k/RSP matching
  • Onboarding stipend for home office peripherals + accessories
  • Learning & Development allowance
  • Learning & Development programs
  • Quarterly stipend for Wellness, WiFi, etc.
  • Mental Health support & resources
  • Free subscription to the Scribd Inc. suite of products
  • Fulltime
Read More
Arrow Right

Sr. Marketing Analyst, Commerce Marketing – Shopper

The PepsiCo Commerce Marketing team is seeking a strong, collaborative Sr. Marke...
Location
Location
United States , Chicago
Salary
Salary:
88200.00 - 147650.00 USD / Year
pepsico.com Logo
Pepsico
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BBA in Business or Marketing required
  • Proven ability to develop marketing programs with the full consumer path to purchase in mind to build brands with shoppers in ways that resonate with the brand’s equity
  • Strong leadership skills with demonstrated ability to effectively collaborate, cultivate relationships, communicate, and influence in a matrix environment
  • Strong analytical skills with the ability to translate data, financials, consumer and shopper insights into actionable customer recommendations
  • Strong verbal and written communications with ability to persuasively sell
  • Agency Management experience preferred
  • Demonstrates a strong ability to handle competing priorities and objectives
  • Advanced PowerPoint and Excel skills
Job Responsibility
Job Responsibility
  • Help architect holistic shopper marketing strategies for assigned C&G and Drug Channel customers, identifying key business challenges and future growth opportunities
  • Translate consumer, shopper, and customer insights into digital, media, and in-store marketing programs, leveraging retailer- specific opportunities to drive relevance, conversion, and measurable impact
  • Partner with Beverage sales teams to sell in shopper programs that align with customer strategies and Joint Business Plans
  • Drive internal and external alignment by collaborating with brand teams, customer teams, agencies, and cross-functional partners throughout program development, execution, and post-analysis
  • Strategic collaborator in media planning and creative development, working closely with retail media team and design partners, briefing to deliver campaigns grounded in customer strategy, retail media capabilities and shopper insights
  • Champion new ways to engage shoppers across the path to purchase, tailored to the nuances of convenience, gas, and drug retail formats
  • Oversee and manage shopper marketing budgets across assigned customers and portfolio initiatives, ensuring strong ROI and disciplined spend
  • Analyze program performance and provide clear, actionable recommendations to optimize future shopper marketing plans
  • Support activation of customer-specific digital and retail tools, driving awareness and adoption across internal stakeholders (brand teams, KAMs, cross-functional leads)
What we offer
What we offer
  • Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
  • Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan
  • Fulltime
Read More
Arrow Right

Senior Director Client Development

As a Senior Director of the In-store Walmart team with Acosta Group, you will pl...
Location
Location
United States , Rogers
Salary
Salary:
150000.00 - 175000.00 USD / Year
acosta.com Logo
Acosta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years related Sales experience
  • 7+ years making the direct call on Walmart/Sam’s
  • Strong knowledge of sales function processes and cross-functional exposure to other Business Operations
  • Knowledge of Consumer-Packaged Goods (CPG) industry required
  • Strong knowledge of Syndicated Data and Customer Manager Process
  • Retail Link experience required
  • Must be able to sit/stand for long periods of time
  • Must be able to stare at a screen for long periods of time
Job Responsibility
Job Responsibility
  • Direct report responsibilities as team structure still being finalized
  • Work cross functionally with Business Insights, Analysts, Replenishment teams
  • Create synergies with Business Intelligence and Category Insights
  • Liaison with Business Intelligence & Insights teams
  • Assist in the creation and execution of Client(s) strategic plan for success at Walmart
  • Manage key client business at Walmart
  • Organize client/customer meetings to discuss strategies for their brands
  • Build compelling sales stories and presentations to support strategies
  • Deliver target budget plan and new distribution goals for client and customer
  • Identify new opportunities for growth
  • Fulltime
Read More
Arrow Right

Senior Sales Operations Analyst

We’re looking for a Senior Sales Operations Analyst to support our rapidly growi...
Location
Location
Canada , Toronto
Salary
Salary:
80500.00 - 100600.00 CAD / Year
energysystems.com Logo
Energy Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Progressive years of experience in sales analytics
  • Worked directly with customers/partners in a B2B and/or B2C environment
  • Experience with 2-step distribution, wholesale, or professional contractor/installers is a bonus
  • Strong project management skills, being able to manage multiple initiatives concurrently
  • A keen interest in process, enablement, managing data and crafting stories with it
  • Strong analytical skills in forecasting and program ROI measurement
  • Experience with various software including Business Intelligence (BI), data visualization tools, CRM, Sales analytics tools
  • Experience with both Power BI and SalesForce is preferred
  • Comfortable operating in a lean environment and skilled at prioritization
Job Responsibility
Job Responsibility
  • S&OP – actively participate in the demand planning cycle with the sales & operational teams, work with the teams to identify trends and insights contributing to changes in consumer demand and how they should be reflected in customer specific & aggregated demand plans
  • Promotional planning and analysis – create & deliver ROI analysis for all price & co-marketing promotions, communicate cross-channel conflicts, lead post-promotion reconciliation & analysis
  • Tools, insight & data management – become an internal specialist on customer data ingestion, visualization and business intelligence tools ensuring a high level of data hygiene
  • Develop customer level insight to help improve sales velocity
  • Market data & competitive analysis – use internal and external tools to analyze market level & store level cannibalization, promotional impacts, competitor activity, and general market insight
  • Customer management – take a key role in onboarding new customers, launching new products, project managing internal system setup, providing key customer supply information to Ops team, and collaborating with our business systems team for EDI setup
What we offer
What we offer
  • Medical, dental and vision plans
  • Life, long-term disability, flexible spending and health savings accounts
  • Accrued paid time off
  • Paid Holidays (10 for Ontario, 11 for British Columbia)
  • RRSP retirement benefits
  • Variable compensation including short term and long-term incentives
  • Fulltime
Read More
Arrow Right