Consumer Credit Support Specialist

Bloom Credit is a technology company with a mission to modernize the tools for developers and innovators to compliantly expand access to affordable credit. We build tools, technologies and provide developer-friendly APIs for working with all three credit bureaus to access and furnish data. We are seeking an enthusiastic Consumer Credit Support Specialist to join our Operations team. As a key member of the team, you will report directly to the Sr. Manager of Operational Risk & Compliance and be responsible for investigating and responding to consumer inquiries including FCRA disputes, Bloom product questions, and consumer complaints. The ideal candidate is enthusiastic about becoming an expert on consumer support, specifically as it relates to the credit industry. This candidate will also be responsible for identifying solutions to manage increasing consumer inquiry volume including technology and resourcing solutions. If you are passionate about working for a fast-growing fintech start-up and are excited about making a real difference in the industry, we would love to hear from you!