Consumer Collections Representative – Loss Mitigation

• Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
• Communicate professionally and empathetically with customers regarding past-due mortgage payments
• Gather, review, and enter relevant financial information accurately into internal systems
• Explain potential repayment or financial solution options based on customer circumstances
• Document all customer interactions thoroughly and accurately
• Follow compliance, quality, and customer care standards
• Participate in ongoing training, coaching, and performance development

• Prior customer service experience in a call center setting required
• Strong communication and problem-solving skills
• Collections experience is a plus, but not required
• Comfortable working fully on-site Monday–Friday
• Availability to work one mandatory Saturday per month
• Interest in learning the mortgage industry and growing within a structured environment

Collections experience

• Paid training
• Full-time stable schedule
• Opportunity to grow within mortgage and financial services
• Supportive team environment with coaching and development
• Excellent benefits upon permanent hire
• Strong entry point into a growing industry
• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan