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Consumer Collections Representative – Loss Mitigation

United States, Tempe 22.00 USD / Hour · Job Posted May 15, 2026
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Job Description

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation for a growing national mortgage and financial services company in Tempe. This is a great opportunity for candidates with call center customer service experience who want to build a long-term career in financial services. This full-time, temp-to-hire position offers paid training, consistent hours, career growth, and excellent benefits upon permanent hire. The role is based in a modern, high-volume call center environment and is fully on-site.

Job Responsibility

  • Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection
  • Communicate professionally and empathetically with customers regarding past-due mortgage payments
  • Gather, review, and enter relevant financial information accurately into internal systems
  • Explain potential repayment or financial solution options based on customer circumstances
  • Document all customer interactions thoroughly and accurately
  • Follow compliance, quality, and customer care standards
  • Participate in ongoing training, coaching, and performance development

Requirements

  • Prior customer service experience in a call center setting required
  • Strong communication and problem-solving skills
  • Collections experience is a plus, but not required
  • Comfortable working fully on-site Monday–Friday
  • Availability to work one mandatory Saturday per month
  • Interest in learning the mortgage industry and growing within a structured environment

Nice to have

Collections experience

What we offer

  • Paid training
  • Full-time stable schedule
  • Opportunity to grow within mortgage and financial services
  • Supportive team environment with coaching and development
  • Excellent benefits upon permanent hire
  • Strong entry point into a growing industry
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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