Consumer Collection Specialist

The Consumer Collections Specialist is responsible for collecting payments and resolving overdue consumer accounts while maintaining a professional, empathetic, and customer-focused approach. This position requires full professional fluency in English, both verbal and written, as it involves daily interaction with English-speaking customers to collect payments, resolve billing concerns, and ensure a positive customer experience. The analyst ensures timely follow-up on past-due payments, uses data-driven insights to improve collection effectiveness, and supports continuous process improvement within the Accounts Receivable (A/R) function.