Consumer Collection Specialist Jobs

Hunter Douglas

Location:
Mexico, Monterrey

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Consumer Collections Specialist is responsible for collecting payments and resolving overdue consumer accounts while maintaining a professional, empathetic, and customer-focused approach. This position requires full professional fluency in English, both verbal and written, as it involves daily interaction with English-speaking customers to collect payments, resolve billing concerns, and ensure a positive customer experience. The analyst ensures timely follow-up on past-due payments, uses data-driven insights to improve collection effectiveness, and supports continuous process improvement within the Accounts Receivable (A/R) function.

Job Responsibility:

Contact consumers with past-due balances via phone, email, and other approved channels in accordance with company policy and applicable consumer protection laws
Communicate clearly and confidently in English to collect payments, negotiate repayment plans, and resolve account issues
Handle incoming customer inquiries regarding billing, payments, and account disputes with empathy, accuracy, and professionalism
Research and resolve exceptions or discrepancies in invoices, payments, and account activity
Document all consumer interactions, payment commitments, and follow-up actions accurately in the system of record
Identify accounts for escalation, write-off, or further review based on delinquency status or payment behavior
Process payments on consumer accounts for credit card declines, non-sufficient funds or general past due balances
Review account status reports and manage the collections queue daily to ensure timely follow-up
Collaborate with customer care and finance teams to ensure alignment on billing, refunds, and dispute resolutions
Identify opportunities for process improvement to enhance collection efficiency and customer satisfaction

Requirements:

High school diploma or equivalent required
Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred
Fluent in English (both verbal and written) — this is a mandatory requirement
Must demonstrate strong communication skills to speak confidently and clearly with consumers regarding payments and account issues
Proven ability to communicate with empathy and professionalism while resolving payment concerns
Knowledge of consumer credit and collections principles, as well as familiarity with consumer data privacy and debt collection regulations
Proficiency in ERP or CRM-based receivables and collections systems
Proficient in Microsoft Excel and Word
Strong problem-solving, time management, and organizational skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Demonstrated initiative in seeking solutions and improving processes
Professional and composed in difficult or emotional customer situations

What we offer:

Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance
Vacation days
Vacation premium
Paid time off
Christmas bonus
Food vouchers and cafeteria service
Savings fund
Career developmental opportunities
A company culture that prioritizes internal development

Additional Information:

Job Posted:
December 09, 2025

Work Type:

On-site work

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Consumer Collection Specialist