Consumer Care Supervisor, Ostomy Care Job at Coloplast (Minneapolis)

Job Responsibility

Daily management of direct reports
Identifies gaps in competencies, leverages strengths and uses performance management tools to develop team
Participate in recruiting activities around hiring employees
Ensure successful integration and application of training for all new hires in collaboration with Sr. Manager and other internal functions
Monitor, measure, train, coach and motivate team members to effectively engage with end users, clinicians and other stakeholders with whom the team interacts
Ensure team members are immediately informed of, and held accountable for, new products, processes, and procedures so they can better serve the end user
Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based on agreement with Sr. Manager
Ensure team members are accountable toward Coloplast mission, policies, and procedures
In cooperation with Sr. Manager, conduct regular team meetings, one on one dialogue, training, which support the professional development of team as well as fostering a productive learning environment
Create and update standard operating procedures (SOP) and ensure alignment with general policies and procedures of overall Consumer organization
Provide a leadership presence throughout the department to effectively influence results and manage conflict resolution and problem solving
Work in collaboration with leadership to determine and establish reporting needs to track and maintain quality service, coordinate workflows, and achieve results
Other duties as assigned

Requirements

High School Diploma/GED required, Bachelor's degree preferred
2-5 years contact center experience required
Ability to provide clear and accurate feedback, while coaching team members to increase performance and develop new skills
Ability to effectively communicate with all levels of management and demonstrate a professional demeanor at all times
Coloplast employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Successful working in cross-functional teams
Highly proficient in Microsoft Office and CRM
Excellent team building and coaching skills
Ability to travel for customer visits and internal meetings (travel up to 20%)

What we offer

Comprehensive medical, dental, and vision insurance plans
Access to company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for both birthing and non-birthing parents
Competitive 401(k) plan with company match that vest immediately
Financial planning services
Corporate discount programs for goods and services
Generous paid time off
Flexible work hours
Flexible work arrangement options
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events
Supportive work environment
Participation in team-building activities, volunteer opportunities, and company-sponsored events
Sustainability strategy
Additional compensation in the form of bonuses and/or incentives

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Consumer Care Supervisor, Ostomy Care

Job Responsibility

Requirements

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