Consumer Care Lead Job at ResMed (Sydney)

Head of Consumer Care

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United Kingdom , London

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

Proven experience in leading consumer care or customer experience functions at a strategic and operational level
Strong understanding of end-to-end customer journey design and proactive engagement strategies
Excellent leadership and team development skills
Data-driven mindset with experience in using insights to drive continuous improvement
Ability to influence cross-functional teams and senior stakeholders
Expert user of Zendesk
Strong knowledge of digital tools and customer experience best practices
Excellent communication, problem-solving, and stakeholder management skills
Able to mentor and develop a team

Job Responsibility

Develop and implement a consumer care strategy that prioritizes proactive engagement and anticipates customer needs
Ensure the end-to-end journey from product discovery to post-purchase support meets or exceeds consumer expectations
Lead and inspire the Consumer Care team to deliver exceptional service across all touchpoints
Establish clear KPIs focused on customer satisfaction, first-contact resolution, and proactive issue prevention
Oversee day-to-day operations of consumer care teams across multiple channels (phone, email, chat, social media)
Ensure compliance with regulatory requirements and company policies
Manage budgets, resources, and vendor relationships for consumer care services
Implement feedback loops to identify pain points and improve service delivery
Identify pain points in the consumer journey and implement solutions to reduce friction and prevent repeat issues
Drive innovation in service delivery through technology, automation, and process optimization

What we offer

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme

Fulltime

Consumer Care Program Manager

The Consumer Care Program Manager is a corporate-based support role focused on m...

Location

Salary:

104100.00 - 149600.00 USD / Year

THE VAIL CORPORATION

Expiration Date

Until further notice

Requirements

6+ years of experience in CRM administration with governance leadership
Background in CPG/food manufacturing and customer/consumer‑focused program management
Bachelor’s degree
Deep understanding of software development, lifecycles and technologies
Proficiency in program management, including process development, documentation, verification, and continuous improvement
Knowledge of contact center operations
Proficiency with CRM case management systems (Zendesk, Astute, Salesforce)
Strong technical writing skills for process and standards development
Knowledge of consumer experience concepts and care support programs
High level of communication, attention to detail, organization, and ability to work on multiple projects simultaneously

Job Responsibility

Leverage best practices and technology to deliver a unique and fulfilling consumer experience while safeguarding Campbell’s business and brand reputation
Evaluate and champion emerging technologies, including AI-driven solutions, to enhance Consumer Experience and Contact Center productivity
Oversee CRM governance and strategy, ensuring system integrity, scalability, and alignment with business objectives
Lead the development and governance of performance dashboards and data integrity reports using Zendesk Analytics and Power BI
Provide leadership in developing and executing processes that ensure a successful consumer experience
Build monitoring programs to ensure vendor compliance
Ensure consistency of corporate and brand messaging across all consumer touchpoints and drive continuous improvement in all consumer communications
Develop, train, and execute work processes and escalation procedures that enable quick and decisive action on emerging trends and issues
Promote visibility of contact center systems and capabilities to internal stakeholders
Lead analysis and timely communication of relevant consumer information across areas such as product quality, food safety, packaging, nutrition, promotions, and emerging trends

What we offer

Medical
Dental
Short and long-term disability
AD&D
Life insurance (for individual, families, and domestic partners)
Matching 401(k) plan with immediate vesting
Unlimited sick time
Paid time off
Holiday pay
Free access to the fitness center (if in WHQ)

Fulltime

Area Vice President of Operations, Personal Care

Area Vice President of Operations – Personal Care Services (Connecticut). Home C...

Location

United States , New Britain

Salary:

Not provided

Elara Caring

Expiration Date

Until further notice

Requirements

5+ years of experience in home care or Personal Care Services (private pay & consumer-directed care strongly preferred)
5+ years of leadership experience managing teams and operations
Proven success growing a market or service line
Strong understanding of PCS regulations and reimbursement models
Sales-minded, relationship-driven, and community-focused
Hands-on leader who isn’t afraid to jump in and get things done
Entrepreneurial mindset with a passion for growth and innovation

Job Responsibility

Drive market growth across Connecticut with a strong focus on private pay and consumer-directed care
Serve as the face of Elara Caring Personal Care Services in the market, building strong relationships with referral partners, payers, and community leaders
Lead day-to-day operations while owning and executing the market growth strategy for PCS in Connecticut
Build, lead, and inspire high-performing clinical and operational teams
Partner closely with sales, recruitment, and clinical leadership to expand capacity and ensure coverage
Develop and execute market-specific growth initiatives that deliver measurable results
Balance strategic planning with hands-on, boots-on-the-ground execution
Drive performance across revenue, margin, utilization, and service delivery
Build and strengthen referral pipelines and community partnerships
Use data, accountability, and direct leadership to drive results

What we offer

Medical, dental, vision & 401(k) with employer match
Paid time off, holidays, and bereavement leave (including pet bereavement)
Tuition reimbursement and continued education at no cost
Fleet vehicles available per company policy

Fulltime

New

Assistant Brand Manager - LBP & Indulekha, BD

Assistant Brand Manager for Love Beauty & Planet & Indulekha (Brand Development)...

Location

India , Mumbai

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Master’s degree in Marketing or Business Administration
Excellent written and verbal communication skills in English
Minimum 4+ years of experience in marketing or marketing services
Strong Project Management skills
Experience in leading cross-functional teams to deliver projects
Understands customers and shoppers
High Bias for action
Global mindset
Consumer centricity
Project management skills

Job Responsibility

Crafting innovation mixes: Work on identifying consumer opportunities, hair care trends, and global trends that have launch potential in India
Crafting the right marketing mix (including pricing, positioning, product & packaging)
Brief and create communication for the delivery along with the innovation (working in conjunction with CMI & Creative Agencies)
Lead product and packaging development for the innovation, including consumer testing
Crafting a sharp proposition for the innovation that translates into a comms brief, a digital assets brief
Strong understanding of consumers, shoppers & creators, overall beauty & hair care landscape
Huge bias for action to track consumer trends, global trends, and proactively tracking competition launches, actions
Consumer Pulse: Put the consumer at the heart of all strategy and execution
Identify real consumer problems and solve them using insightful innovations & impactful communications to drive brand growth
Project management: Strong project management skills to lead cross-functional teams for end-to-end project delivery

Fulltime

Flavour Manager - Oral Care

We’re looking for a flavour manager who will lead the flavour program for Oral C...

Location

India , Mumbai

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Lead the flavour development agenda for Oral care India by keenly looking at the chasis and the compatibility of different flav ingredients to arrive at the right sensorial experience of the toothpaste, and similar OC formats
Work with the formulation teams and the Flavour Houses to develop the right flavour in collaboration to Deliver the brief
Flavour assessment for quality purpose (commercial product and storage stability) and also during the development stage of the project to choose the right product form sensorial requirement in the brief
Guide the Flavour houses and also the marketing and project team by understanding the consumer preferences and feedback to iterate and arrive at the right profile for the flavour to ensure consumer satisfaction
Should have the working knowledge of role of individual flavour ingredients that can heighten the experience and fit the brief
Should be able to write clear briefs, work with flavour houses and global and SERS team for getting necessary approvals for compliance ( regulatory and safety)
The person will need to drive closures on decision and work with X-functional teams for networks and commercialisation
The person should be able to develop suppliers for any ingredients and contribute to the savings agenda for the category
Develop and execute the Flavour Strategy, encompassing both technical and consumer insights and delivering key category superiority and 5s initiatives
The person should have deep expertise in assessment of the flavours to provide judgement and translate the consumer venatims to insights and then arrive at the best suited mix for the project

Job Responsibility

Ensure we delight our consumers with the sensorial product experience that is inline with brand key and product promise
Input broader flavour thinking to x-functional team, such as claims opportunities, cost opportunities and partnering solutions
Identify new opportunities to deliver holistic superiority looking at all elements of the product mix and defining where flavour and flavour technologies can play an impactful role

Fulltime

New

Brand Manager – Vaccines

We are seeking a Brand Manager – Vaccines to join our New Zealand Vaccines team ...

Location

New Zealand , Auckland

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, marketing, science, health or a related field
Experience in brand or product marketing within healthcare or a regulated environment
Experience planning and executing multichannel campaigns
Strong analytical, commercial and stakeholder‑management skills

Job Responsibility

Shaping and delivering brand strategy aligned with global direction and local market needs
Leading end‑to‑end multichannel campaigns across consumer, primary care, specialist, government affairs and pharmacy channels
Translating customer and market insights into impactful, compliant brand initiatives
Partnering cross‑functionally to deliver campaigns on time, on budget and with measurable impact

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes
A flexible and life‑friendly working approach
Being part of a diverse organisation
Development and progression at a global scale, with international opportunities
5 Feel Good Days and 1 volunteer day (in addition to annual leave)

Fulltime

New

Welfare Worker

Drug Health Services includes two residential services; the Community Residentia...

Location

Australia , Sunshine

Salary:

Not provided

Western Health

Expiration Date

February 27, 2026

Requirements

Qualifications in a relevant discipline (welfare, social work, community development or equivalent)
Minimum qualifications to Certificate IV level in Drug and Alcohol and/or Mental Health, or willingness to work towards the same or equivalent
Demonstrated experience working with clients with AOD use, mental health issues and complex comorbidities
Demonstrated capacity to manage and problem solve in crisis situations
Excellent interpersonal, communication, conflict resolution and negotiation skills
Demonstrate positive workplace behaviours
Basic computer literacy skills

Job Responsibility

Leadership: Adhere to relevant professional guidelines, clinical guidelines and local models of care
Communicate information and expectations clearly and concisely in a way that builds effective and collaborative working relationships with others
Take accountability of own actions and actions of others under direction and sphere of responsibility
Maintain a professional demeanour and role model behaviours consistent with the professional Code of Conduct and organisational values
Lead by example and motivate staff to strive for excellence
Demonstrate initiative in supporting early career and less experienced staff
Exhibit a high level of emotional self-control and flexibility in complex, changing, and/or ambiguous situations and when confronted with challenges
Research- Use evidence to support improvements in consumer care and practice
Identify, implement and support ways to improve practice and outcomes
Promote evidence-based practice and share findings at internal and external forums

What we offer

Competitive salary packages aligned with market standards
Health and wellbeing programs, including flexible work arrangements
Scholarships and grants to support your continuous learning journey
Access the Western Health Learning Academy (WHA) for personalised learning pathways
Professional growth programs, including postgraduate studies and clinical education
Mentorship and career support

Fulltime

Associate Brand Manager, Innovation – Degree (US Market)

Join a powerhouse brand with a mission: to ensure sweat never holds anyone back....

Location

United States , Hoboken

Salary:

86080.00 - 129120.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or related field (MBA preferred)
3+ years of experience in brand marketing, innovation, or related roles (personal care experience a plus)
Strong project leadership and organizational skills
Ability to think both creatively and analytically—balancing insight with execution
A strategic mindset with a passion for consumer behavior and emerging trends
Collaborative spirit with a bias for action and a drive to make things happen
Appreciation for aesthetics, design, and attention to detail
Courage to challenge norms and pursue bold ideas
A love for brands, innovation, and the beauty of solving consumer problems

Job Responsibility

Champion Innovation: Drive end-to-end innovation projects tailored to U.S. market needs—bringing concepts to life across product, pack, positioning, and mix
Shape Strategy: Support the development of long-term innovation roadmaps and identify white space opportunities that align with Degree’s U.S. brand vision
Collaborate & Influence: Work cross-functionally with R&D, Consumer Market Insights, Customer Development, Performance Marketing, and Design to develop and deploy innovation that delivers impact
Elevate Sustainability: Bring a sustainability lens to innovation, ensuring new products reflect our commitment to people and the planet
Lead with Insight: Leverage consumer, cultural, and social insights to ensure our innovation is grounded in real human needs
Execute with Excellence: Manage projects with agility, accountability, and attention to detail—from ideation through launch

What we offer

health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits
bonus eligible
Long-Term Incentive (LTI) eligible

Fulltime

Consumer Care Lead

ResMed

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Consumer Care Lead

Head of Consumer Care

Consumer Care Program Manager

Area Vice President of Operations, Personal Care

Assistant Brand Manager - LBP & Indulekha, BD

Flavour Manager - Oral Care

Brand Manager – Vaccines

Welfare Worker

Associate Brand Manager, Innovation – Degree (US Market)

Consumer Care Lead

ResMed

Location:Australia , Sydney

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 18, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Consumer Care Lead

Head of Consumer Care

Consumer Care Program Manager

Area Vice President of Operations, Personal Care

Assistant Brand Manager - LBP & Indulekha, BD

Flavour Manager - Oral Care

Brand Manager – Vaccines

Welfare Worker

Associate Brand Manager, Innovation – Degree (US Market)

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 18, 2026