Consumer Care Lead Job at ResMed (Sydney)

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Home Care Greater Asia Consumer Insights Lead

Job Description: Consumer Insights Director, Home Care Greater Asia Job Title: C...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

15+ years of experience in Consumer Insights, Category Growth, Strategy or related disciplines
Strong FMCG experience with proven business impact
Deep understanding of consumer behaviour, category dynamics and growth drivers
Strong strategic thinking and analytical capability
Experience influencing senior leadership teams
Regional or multi-country leadership experience
Experience integrating insights into business and growth strategies
Exposure to advanced analytics, AI and data-driven business models
Experience leading cross-functional transformation initiatives

Job Responsibility

Lead Consumer & Market Insights Agenda
Shape Growth Strategy & Business Decisions
Drive Advanced Analytics & Future-Fit Capabilities
Build Organizational Capability

Fulltime

Consumer Care Supervisor, Ostomy Care

Location

United States , Minneapolis

Salary:

67668.00 - 101502.00 USD / Year

Coloplast

Expiration Date

Until further notice

Requirements

High School Diploma/GED required, Bachelor's degree preferred
2-5 years contact center experience required
Ability to provide clear and accurate feedback, while coaching team members to increase performance and develop new skills
Ability to effectively communicate with all levels of management and demonstrate a professional demeanor at all times
Coloplast employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Successful working in cross-functional teams
Highly proficient in Microsoft Office and CRM

Job Responsibility

Daily management of direct reports
Identifies gaps in competencies, leverages strengths and uses performance management tools to develop team
Participate in recruiting activities around hiring employees
Ensure successful integration and application of training for all new hires in collaboration with Sr. Manager and other internal functions
Monitor, measure, train, coach and motivate team members to effectively engage with end users, clinicians and other stakeholders with whom the team interacts
Ensure team members are immediately informed of, and held accountable for, new products, processes, and procedures so they can better serve the end user
Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based on agreement with Sr. Manager
Ensure team members are accountable toward Coloplast mission, policies, and procedures
In cooperation with Sr. Manager, conduct regular team meetings, one on one dialogue, training, which support the professional development of team as well as fostering a productive learning environment
Create and update standard operating procedures (SOP) and ensure alignment with general policies and procedures of overall Consumer organization

What we offer

Comprehensive medical, dental, and vision insurance plans
Access to company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for both birthing and non-birthing parents
Competitive 401(k) plan with company match that vest immediately
Financial planning services
Corporate discount programs for goods and services
Generous paid time off
Flexible work hours
Flexible work arrangement options

Fulltime

Consumer Care Supervisor, Continence Care

The Consumer Care Supervisor is directly responsible for the management, perform...

Location

United States , Minneapolis

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

High School Diploma/GED required, Bachelor's degree preferred
2-5 years contact center experience required
Ability to provide clear and accurate feedback, while coaching team members to increase performance and develop new skills
Ability to effectively communicate with all levels of management and demonstrate a professional demeanor at all times
Coloplast employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Successful working in cross-functional teams
Highly proficient in Microsoft Office and CRM

Job Responsibility

Daily management of direct reports
Identifies gaps in competencies, leverages strengths and uses performance management tools to develop team
Participate in recruiting activities around hiring employees
Ensure successful integration and application of training for all new hires in collaboration with Sr. Manager and other internal functions
Monitor, measure, train, coach and motivate team members to effectively engage with end users, clinicians and other stakeholders with whom the team interacts
Ensure team members are immediately informed of, and held accountable for, new products, processes, and procedures so they can better serve the end user
Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based on agreement with Sr. Manager
Ensure team members are accountable toward Coloplast mission, policies, and procedures
In cooperation with Sr. Manager, conduct regular team meetings, one on one dialogue, training, which support the professional development of team as well as fostering a productive learning environment
Create and update standard operating procedures (SOP) and ensure alignment with general policies and procedures of overall Consumer organization

What we offer

Comprehensive medical, dental, and vision insurance plans
Company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for both birthing and non-birthing parents
Competitive 401(k) plan with company match that vest immediately
Financial planning services
Corporate discount programs for goods and services
Generous paid time off
Flexible work hours
Flexible work arrangement options

Fulltime

Consumer Care Specialist

We are seeking a dynamic Consumer Care / Sales Specialist to execute our Partner...

Location

South Africa , Sandton

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

University degree preferred
Excellent communication and interpersonal skills
Proficiency in CRM systems
Strong direct to consumer sales skills
Ability to work both independently and collaboratively

Job Responsibility

Community Lead Engagement and Management: Engage with leads from marketing campaigns, inbound calls, and Webshop activities
Maintain CRM quality by accurately capturing and managing all leads
Contact all assigned leads within the designated SLA, offering expert product recommendations and dispatching appropriate samples
Consumer Campaign Execution: Actively engage and perform up-selling/cross-selling as required by campaign objectives
Stay current on all campaign training materials and communicate knowledge gaps to the Consumer Care Lead
Document campaign feedback and consumer insights in accordance with SOPs
Consumer Sales and Support: Drive growth in Direct channels by effectively capturing community leads
Offer tailored product advice and ensure the placement of suitable products for consumer needs
Consumer-Centric Communication: Uphold the company’s image through professional and customer-focused communication
Consumer Queries and Complaints: Respond to emails promptly to ensure timely query resolutions

Assistant Business Unit Lead - Home Care

Location

Singapore , Singapore

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Over 5 years’ experience in FMCG industry in building brands globally, driving digital marketing, Customer Development and Trade Marketing
You are a maverick, you don’t take no for an answer, you pioneer and are consumer obsessed
strong network with customers and senior stakeholders in the Unilever business
deeply collaborative and work and win with others
have attention to detail and have a passion for execution

Job Responsibility

Own the development of the Joint Business Plan (JBP) with each customer and be responsible for the delivery of sustainable and profitable growth across all retail touchpoints
Play an important role to gain strategic alignment both internally, with key stakeholders BU marketing, BG and Customer Operations/Supply Chain, and externally with the Customer to build the JBP
Own the volume and spend forecasts aligned to S&OP process at total business level, which includes the media and promotional budget end-to-end
Lead and manage National Key Account, ensuring that it is optimised based on the changing nature of the retail landscape to remain ahead of the curve as market leaders
Localise the Country Category Growth Strategy and deploy the commercial in-market Execution Plan that is aligned to overall BU strategy
Drive the dynamic resource allocation of core Unilever capabilities across channels and customers and deploy budgets accordingly
Own the local market execution of Unilever initiatives and work to integrate Channel/Customer key requirements upstream into the BU
Collaborate with BG/BU to understand and address Customer category needs and work to localise growth strategies and innovation/renovation roadmap plans
Responsible for defining and executing growth strategies for Unilever through the 5 Levers of NRM: Brand Portfolio Pricing, Pack Price Architecture, Active Mix Management, Promotion Management and Trade Spend Translation
Critical end to end business planning including the Sales & Operation Planning process

Fulltime

Greater Asia Home Care Engineering Lead

Location

Vietnam , Ho Chi Minh

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering or a related field (Master’s preferred)
Minimum of 8-10 years of experience in Operational Management or Project Engineering (may also come from Maintenance Engineering, Production Engineering, Utility Engineering, etc.) with experience delivering projects in FMCG/related industry
Has at least 5 years experience in a leadership role
Self-driven with a strong drive to learn and high intensity to deliver targets
Fluent in English with strong communication skills to collaborate and drive others, mainly site engineering
Familiar with Consumer Goods core processing technology, core packing technology, and factory operation
Proven track record of managing engineering projects and delivering successful outcomes through influence and collaboration
Significant Project/Design Management experience
Deep knowledge/experience of designated Category Technologies
First-hand experience/track record of design or delivery of capital projects within Unilever or similar FMCG environment

Job Responsibility

Lead and drive engineering initiatives by influencing and collaborating with factory teams to ensure high performance and professional growth
Develop and implement engineering strategies that align with the company’s goals and objectives
Foster a collaborative and inclusive environment across various teams
Oversee the planning, execution, and delivery of engineering projects across the Asia region
Ensure projects are completed on time, within budget, and to the highest quality standards
Coordinate with cross-functional teams to ensure seamless project integration
Support the factories’ journey to build the Masterplan and define the best fit technology needed for the future
Develop and deploy the technology framework for each factory for assigned technology, acting as the single point resource for factory engineering teams for technology selection (process design/machine selection)
Support factory engineering teams in Concept & FEED (pre-capex) engineering stages in defining the technical solution, with higher support for newer/higher risk technologies
Identify opportunities for improving capital efficiency via development or rollout of new technologies, qualification of low-cost vendors, and increasing productivity of existing assets (BCT/line speed increase, etc.)

Fulltime

Product Manager

Product Manager - Job Type: Full Time - Location: Cairo, Egypt - Category: Marke...

Location

Egypt , Cairo

Salary:

Not provided

Anasia Egypt for Trading

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business Administration or a relevant field
5–7 years of experience in product management, preferably in Appliances, Electronics
Strong analytical skills in market sizing, pricing, portfolio analysis, and competitor benchmarking
Proven experience in managing NPD lifecycles and category roadmaps
Strong communication, presentation, and cross-functional leadership abilities
Proficiency in Microsoft Office, data analysis tools, and research platforms (Power BI is a plus)
Solid understanding of consumer insights, demand forecasting, and product positioning
Ability to manage multiple projects under tight deadlines
Strong commercial acumen and financial understanding (SKU P&L, cost buildup, margins)

Job Responsibility

Conduct deep-dive analysis on category performance, including market size, trends, CAGR, and growth drivers
Evaluate competitor activities, pricing structures, and assortment strategies to identify market opportunities
Build actionable insights to drive category diversification and growth beyond market rates
Identify white-space categories and new revenue opportunities
Develop category scorecards to track core KPIs (CAGR, price index, competitiveness score, etc.)
Manage the full NPD funnel, from concept testing to pilot launches and full commercial rollout
Conduct consumer insight research and lead concept validation with target user segments
Work with R&D, supply chain, and factories to ensure feasibility, cost modeling, and technical fit
Develop and execute launch playbooks covering demand forecasting, pricing, channel strategy, and marketing assets
Monitor post-launch KPIs (pilot ROI, repeat purchase %, launch execution score)

Fulltime

Vp, Head Of Technical And Production

At Nestlé Health Science, we believe that nutrition, science, and wellness must ...

Location

United States , Bridgewater

Salary:

260000.00 - 370000.00 USD / Year

Nestlé Purina

Expiration Date

Until further notice

Requirements

20+ years of progressive leadership experience across manufacturing, technical, supply chain, or operations roles in regulated environments
Strong background in VMS, consumer health, CPG, pharmaceutical, or similarly regulated industries
Demonstrated success leading multi-site, complex manufacturing operations, including financial and capital accountability
Proven track record of building and executing enterprise-wide operational strategies
Deep, hands-on experience with continuous improvement methodologies (Lean, TPM, OpEx, Six Sigma)
Strong business and financial acumen, with the ability to translate strategy into operational and financial results
End-to-end operational mindset with comfort operating at both strategic and detailed execution levels
Bachelor's degree in Engineering, Operations, or related technical discipline required
Master's degree (Engineering, Business, or Operations) preferred

Job Responsibility

Develop, deploy, and continuously update the enterprise technical and manufacturing strategy, aligned with Holistic Health’s business strategy, supply priorities, and growth plans
Translate strategy into clear site-level operating plans, action plans, and performance targets
Ensure strategic and operational alignment across owned and co-manufactured operations
Establish and continuously improve standard operating and performance management systems across all manufacturing and packaging operations
Drive consistent use of daily management tools to set priorities, review performance, track key metrics, and solve problems
Lead root cause analysis and corrective action planning to proactively address performance gaps, improve process stability, and reduce waste
Foster a culture of care, operational discipline and continuous improvement using Lean, TPM, Six Sigma, and OpEx methodologies
Define and execute the Safety, Health & Environmental strategy, ensuring world-class safety performance across all sites
Ensure full compliance with quality, food/consumer safety, and regulatory requirements across the end-to-end value chain
Serve as an executive leader in quality, operational, environmental, or social crisis management, ensuring rapid containment and sustainable resolution

What we offer

a 401k with company match
healthcare coverage

Fulltime

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