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This is a fantastic opportunity to be a part of a Customer Service team that is part of its multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering 100% Happiness to all of our customers, all of the time. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and various other “back office” tasks. Full training is provided for all elements of the role
Job Responsibility:
Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner
Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction
Documenting interactions accurately and updating customer information in the company database
Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary
Maintaining a high level of professionalism and adhering to company guidelines and policies
Upselling and cross selling on every opportunity presented in order to increase revenue
Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
Place customer orders and resolve all customer enquiries at first point of contact efficiently
Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
Take ownership of personal development and performance
Work as a team in a fast-paced target driven environment
Requirements:
Outstanding verbal and written communication skills
Confident and professional telephone manner
A natural ability to build rapport with internal and external customers
Strong problem-solving capabilities and a keen attention to detail
Proficiency in IT systems, including customer relationship management (CRM) tools
A proactive and caring attitude and the ability to manage time efficiently in a fast-paced environment
Punctual and reliable
What we offer:
50% discount with More bus for monthly and quarterly tickets
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes