Consumer Care and Engagement Coordinator Job at 360 Resourcing Solutions (London)

Clinical Care Coordinator

The NDIS Intake NDIS Manager will be responsible for undertaking region wide cli...

Location

Australia , Parramatta

Salary:

80000.00 - 120000.00 / Year

CRT Program

Expiration Date

Until further notice

Requirements

Tertiary Qualification in a clinical health related field such as RN, SW, OT and registration with the relevant board or eligibility for membership of the relevant professional association such registered with APHRA, or ASSW or OT association etc
Experience working within a multidisciplinary team environment, providing case management and coordination of client needs for young people
Demonstrated understanding of the health and wellbeing needs of young adult people with disability care support needs
Demonstrated ability to engage and communicate effectively with young people
Demonstrated ability to undertake assessment and screening of clients and their carers to determine client care needs and assist clients to access necessary services
Well-developed written and verbal communication skills including the ability to deliver small group activities
Proficiency with technology including the ability to use Microsoft Office applications and the capacity to quickly learn new technologies including clinical software packages
Hold a current driver’s licence and have access to a comprehensively insured motor vehicle

Job Responsibility

Actively participate in the implementation of an effective intake and referral service department and managing the intake workloads in time response communicate effectively in collaboration with other DSC department managers and executives
Respond in a timely manner to phone calls and online info enquires generated from the call centre seeking NDIS related services by the participants
Provide Intake eligibility for NDIS service assessments and interventions Follow up arrangement of NDIS consultation meetings in order to engage the participants in DSC NDIS Service Agreement
Provide reports to relevant case managers who are allocated after the Service Agreement secured signed copies from the Participants and Person Responsible
Ensure that all consumer or NDIS participants data is entered accurately and in a timely manner into the electronic information VISICASE management system
Participate in organisation-wide, site based and team meetings, collaborative planning activities and other meetings or activities relevant to position
Contribute to the continuous improvement of systems and processes ensuring services meet professional and industry standards
Work Health and Safety responsibilities as identified in organisational policies and procedures
Equity and diversity responsibilities as identified in organisational policies and procedures

What we offer

Motor vehicle allowance on a per kilometre basis for work-related use of privately-owned vehicle

Consumer Care and Engagement Coordinator

Join the dynamic field of Community Management and customer support with an exci...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Initial experience in Customer Support and/or Community Management
Fluency in English
Experience working with Irish consumers and the Irish market is highly advantageous
Proficiency in customer support tools and software such as Sprinklr is highly valued

Job Responsibility

Act as a brand ambassador for The Coca-Cola Company
Provide exceptional customer support to clients through various channels
Collaborate with the customer support team to resolve issues and improve service
Assist in identifying and implementing service improvement initiatives
Foster a collaborative team environment focused on excellence in customer interactions
Support in documenting and presenting customer support strategies and outcomes

What we offer

Amazing team
Lots of support
Exciting projects
Flexibility
One of the best work cultures and environments

Fulltime

Senior Account Executive

We are looking to employ a dedicated and experienced Senior Account Executive to...

Location

United States , Libertyville

Salary:

Not provided

Belle Aire Creations

Expiration Date

Until further notice

Requirements

Bachelor’s degree BS preferred
A minimum of 5 years of executive sales management experience in F&F Industry or related field required such as personal care, home care, beauty or consumer goods industry
Demonstrated sales expertise marked by a consistent history of surpassing sales objectives and fostering organizational expansion
Proficiency in effective communication, negotiation, and presentation
Comprehensive understanding of fragrance products, their constituents, and prevailing industry dynamics
Capacity to establish and sustain robust connections with clients and internal collaborators
Innate self-motivation, a resolute commitment to objectives, and adeptness in independent work
Knowledge of the fragrance industry
Proven success in key account management
Experience in new business and territory development

Job Responsibility

Manage current accounts and cultivate and grow new relationships and accounts
Assist the creative department in executing campaigns in accordance with clients’ needs
Coordinate internal teams to meet project milestones and deadlines
Coordinate internal teams to develop customized solutions to support clients’ needs
Communicate with clients and gather information about project’s scope, budget and timeline
Identify and prospect new clients, retailers, and distributors to expand the customer base
Present sales presentations, product demonstrations, and engage in negotiations to secure new business opportunities
Maintain a high-level knowledge of fragrance products, including their ingredients, applications and regulatory requirements in your clients’ countries
Resolve sales or delivery issues
Prepare and submit comprehensive customer visit reports for on-site visits or major meetings

What we offer

Competitive market-based salary
commensurate with experience
Incentive-based commissions program

Fulltime

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Enrollment Services Site Coordinator

Westside Family Healthcare is a nonprofit organization that provides high qualit...

Location

United States , Bear

Salary:

Not provided

Westside Family Healthcare Inc

Expiration Date

Until further notice

Requirements

High school diploma or GED
Six months or more of experience using Microsoft Office suite (Word, Excel, Outlook)
Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Lift, carry, and transport up to 35 pounds of outreach materials to and from event locations during setup and cleanup
Willingness to work evenings and/or weekends as needed
Willingness to deliver presentations at public events
Willingness to submit to a criminal background check in accordance with state and federal requirements

Job Responsibility

Provide assistance to WFH patients and consumers who need access to financial support for health care services, including Medicaid, Health Care Connections (HCC), Screening for Life (SFL), and the Health Insurance Marketplace
Develop extensive knowledge of health care and social service resources available in the community
Educate individuals on program eligibility criteria, required documentation, and the application process for various financial assistance programs
Explain additional health programs and community resources and connect patients and consumers with appropriate enrollment pathways
Assist with program applications, gathering documentation and serving as a liaison with the Enrollment Services Program Coordinator to complete the enrollment process
Complete and maintain all required certifications (Certified Application Counselor, Navigator certification, or equivalent)
Serve as the primary Enrollment Services contact for PSRs and Office Managers across assigned sites
Meet regularly with PSRs and Office Managers to review enrollment workflows, address questions, and provide hands-on coaching and guidance
Review enrollment-related deficiencies, errors, or trends and develop site-specific improvement plans
Tailor training, follow-up, and support to each site’s needs

What we offer

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
401(k) retirement plan with a match
Supplemental insurances
Generous PTO package
Flexibility to provide work/life balance

Fulltime

Engagement & Response Specialist

The Engagement & Response Specialist will serve as the voice of the brand across...

Location

United States , Nelsonville

Salary:

Not provided

Rocky Brands

Expiration Date

Until further notice

Requirements

Associate's degree (A. A.) or equivalent from two-year College or technical school
or two (2) to four (4) years related experience and/or training
or equivalent combination of education and experience
One (1) to two (2) years of call center experience
Intermediate level of experience in Microsoft Applications including Excel, Word, PowerPoint, Outlook, and Explorer
Analytical ability with experience in data collection and analysis tools
Strong communication skills
demonstrate exceptional relationship building skills
Proficient written and verbal communication skills
Strong customer centric focus and ability to translate customer needs into deliverables

Job Responsibility

Professionally represent the Rocky portfolio online
Monitor, manage and analyze feedback trends to identify opportunities for improvement
Provide cross functional coordination with the brand marketing managers and internal ecommerce team members to respond to consumer reviews
Provide recommendations for website and customer experience improvements, traditional and digital, based on customer insights
Support senior management in various projects or initiatives as needed
Manage Bazaarvoice account to respond and handle daily customer reviews and questions
Manage and respond to Google reviews
Manage and respond to Better Business Bureau complaints and reviews
Troubleshoot and resolve online customer issues via customer service team and other internal teams as needed
Collaborate with Ecommerce team and explore opportunities to increase online sales through marketing initiatives

Fulltime

Head of Marketing - Chronic Care (Ostomy)

Coloplast is seeking a dynamic, strategic, and people‑centred marketing leader t...

Location

United Kingdom , Peterborough

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

8–10 years of proven success in marketing roles
Experience managing people and leading diverse teams for at least 2 years
BSc/MSc in business, marketing, or health sciences is preferred
Strong track record in strategic launch planning, brand management, and operational execution, ideally within a specialised chronic care environment
Strong communicator who presents with impact
Self‑starter who delivers independently
Leader who empowers others to perform at a high level
Curious, analytical, and able to bring structure to data and insights
Works to high standards, demonstrates accountability, and thrives in a fast‑paced environment
Understands the NHS landscape, the needs of HCPs, and the importance of grounding all activity in real customer insight

Job Responsibility

Lead the strategic direction and execution of the Ostomy portfolio across the UK & Ireland
Ensure strong stakeholder engagement by coordinating multiple workstreams, maintaining regular communication, and presenting business cases and updates to both UK and global leadership teams
Work closely with product management, consumer marketing, sales, digital, clinical services and P&E to develop robust commercial forecasts and business plans for new pipeline innovations, securing alignment and sign‑off at local and global levels
Design and deliver comprehensive launch strategies, set KPIs, and ensure cross‑functional delivery of all launch activities
Drive sustained post‑launch success through the OC Market Managers
Ensure our advisory boards deliver real value by shaping agendas, gathering insights, and strengthening relationships with national KOLs to support brand advocacy and market understanding
Align commercial priorities with the Coloplast professional agenda, ensuring competitive advantage and meaningful business impact
Guide, empower, and develop the OC marketing team
Contribute actively to the wider Marketing Leadership Team

What we offer

High exposure to senior leadership in the UK&I and globally
Opportunity to grow professionally within a stable, supportive, and people‑first organisation
Work with an experienced, high‑performing marketing and sales team, supported by a strong portfolio and a robust pipeline of innovation

Fulltime

AML Officer

We are seeking a highly motivated and detail-oriented Anti-Money Laundering (AML...

Location

United Kingdom

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working in a compliance, AML, risk, or similar operational role, ideally within a regulated industry such as online gambling, banking, or financial services
Comfortable handling sensitive information, managing confidential data securely, and making sound decisions based on structured analysis
Confidence in navigating difficult conversations with customers, both via written communication and over the phone
Ability to explain complex decisions clearly to internal stakeholders
Ability to manage and prioritise a varied workload, meet strict deadlines, and remain calm under pressure
Strong communication and interpersonal skills
Proficiency with Microsoft Office and internal case management systems
Previous experience in producing compliance-related reports or metrics
Working knowledge of Consumer Protection and GDPR regulations
Methodical and logical approach to work, with a strong sense of integrity and a keen eye for detail

Job Responsibility

Take ownership of customer cases from initial investigation through to resolution
Conduct thorough risk assessments
Perform customer due diligence (CDD) and enhanced due diligence (EDD) checks
Analyse transactions
Review documentation
Engage directly with customers to request and verify required information, particularly in relation to Source of Funds (SoF) and Source of Wealth (SoW)
Work proactively to identify suspicious behaviour or patterns by cross-referencing internal systems and monitoring customer activity
Ensure appropriate controls are in place
Raise Suspicious Activity Reports (SARs) in line with company policy and legal obligations
Liaise with various internal departments (including Fraud & Payments, Safer Gambling, and Customer Care) to ensure a coordinated approach to customer management and regulatory compliance

What we offer

Competitive Basic Salary
Discretionary Bonus Scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development
Confidential 24/7 365 employee assistance helpline
Agile and collaborative office environment with free parking, fruit, biscuits, and drinks

Fulltime

Consumer Care and Engagement Coordinator

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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