Consumer Care and Engagement Coordinator Job at 360 Resourcing Solutions (London)

Clinical Care Coordinator

The NDIS Intake NDIS Manager will be responsible for undertaking region wide cli...

Location

Australia , Parramatta

Salary:

80000.00 - 120000.00 / Year

CRT Program

Expiration Date

Until further notice

Requirements

Tertiary Qualification in a clinical health related field such as RN, SW, OT and registration with the relevant board or eligibility for membership of the relevant professional association such registered with APHRA, or ASSW or OT association etc
Experience working within a multidisciplinary team environment, providing case management and coordination of client needs for young people
Demonstrated understanding of the health and wellbeing needs of young adult people with disability care support needs
Demonstrated ability to engage and communicate effectively with young people
Demonstrated ability to undertake assessment and screening of clients and their carers to determine client care needs and assist clients to access necessary services
Well-developed written and verbal communication skills including the ability to deliver small group activities
Proficiency with technology including the ability to use Microsoft Office applications and the capacity to quickly learn new technologies including clinical software packages
Hold a current driver’s licence and have access to a comprehensively insured motor vehicle

Job Responsibility

Actively participate in the implementation of an effective intake and referral service department and managing the intake workloads in time response communicate effectively in collaboration with other DSC department managers and executives
Respond in a timely manner to phone calls and online info enquires generated from the call centre seeking NDIS related services by the participants
Provide Intake eligibility for NDIS service assessments and interventions Follow up arrangement of NDIS consultation meetings in order to engage the participants in DSC NDIS Service Agreement
Provide reports to relevant case managers who are allocated after the Service Agreement secured signed copies from the Participants and Person Responsible
Ensure that all consumer or NDIS participants data is entered accurately and in a timely manner into the electronic information VISICASE management system
Participate in organisation-wide, site based and team meetings, collaborative planning activities and other meetings or activities relevant to position
Contribute to the continuous improvement of systems and processes ensuring services meet professional and industry standards
Work Health and Safety responsibilities as identified in organisational policies and procedures
Equity and diversity responsibilities as identified in organisational policies and procedures

What we offer

Motor vehicle allowance on a per kilometre basis for work-related use of privately-owned vehicle

Consumer Care and Engagement Coordinator

Join the dynamic field of Community Management and customer support with an exci...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Initial experience in Customer Support and/or Community Management
Fluency in English
Experience working with Irish consumers and the Irish market is highly advantageous
Proficiency in customer support tools and software such as Sprinklr is highly valued

Job Responsibility

Act as a brand ambassador for The Coca-Cola Company
Provide exceptional customer support to clients through various channels
Collaborate with the customer support team to resolve issues and improve service
Assist in identifying and implementing service improvement initiatives
Foster a collaborative team environment focused on excellence in customer interactions
Support in documenting and presenting customer support strategies and outcomes

What we offer

Amazing team
Lots of support
Exciting projects
Flexibility
One of the best work cultures and environments

Fulltime

Senior Account Executive

We are looking to employ a dedicated and experienced Senior Account Executive to...

Location

United States , Libertyville

Salary:

Not provided

Belle Aire Creations

Expiration Date

Until further notice

Requirements

Bachelor’s degree BS preferred
A minimum of 5 years of executive sales management experience in F&F Industry or related field required such as personal care, home care, beauty or consumer goods industry
Demonstrated sales expertise marked by a consistent history of surpassing sales objectives and fostering organizational expansion
Proficiency in effective communication, negotiation, and presentation
Comprehensive understanding of fragrance products, their constituents, and prevailing industry dynamics
Capacity to establish and sustain robust connections with clients and internal collaborators
Innate self-motivation, a resolute commitment to objectives, and adeptness in independent work
Knowledge of the fragrance industry
Proven success in key account management
Experience in new business and territory development

Job Responsibility

Manage current accounts and cultivate and grow new relationships and accounts
Assist the creative department in executing campaigns in accordance with clients’ needs
Coordinate internal teams to meet project milestones and deadlines
Coordinate internal teams to develop customized solutions to support clients’ needs
Communicate with clients and gather information about project’s scope, budget and timeline
Identify and prospect new clients, retailers, and distributors to expand the customer base
Present sales presentations, product demonstrations, and engage in negotiations to secure new business opportunities
Maintain a high-level knowledge of fragrance products, including their ingredients, applications and regulatory requirements in your clients’ countries
Resolve sales or delivery issues
Prepare and submit comprehensive customer visit reports for on-site visits or major meetings

What we offer

Competitive market-based salary
commensurate with experience
Incentive-based commissions program

Fulltime

Patient CRM & Omnichannel Engagement Lead

BioMarin is seeking a dynamic and experienced leader to serve as Associate Direc...

Location

United States , San Rafael

Salary:

155000.00 - 213070.00 USD / Year

BioMarin Pharmaceutical

Expiration Date

Until further notice

Requirements

Bachelor's degree in Life Sciences, Business, Marketing, or related field
advanced degree preferred
8+ years of experience in patient CRM, digital marketing, DTC & omnichannel engagement, or related roles in the pharmaceutical or biotech industry
Deep hands-on experience with Salesforce Health Cloud or equivalent patient CRM platforms
Deep understanding of patient services and hub processes
Rare disease experience in pharma digital and marketing practices
Demonstrated success managing omnichannel engagement programs for patients or consumers, from strategic planning to tactical execution
Experience with working with or in Patient Services driving patient engagements, support programs and DTC campaign management and driving digital insights
Experience working cross-functionally with Commercial, Patient Services, Medical Affairs, and Compliance teams
Strong understanding of data privacy and regulatory considerations in patient-facing programs

Job Responsibility

Drive the strategic development, roadmap and delivery of patient CRM and patient omnichannel capabilities using Salesforce Health Cloud
Serve as the global product owner for patient-facing CRM tools, including design, enhancements, configuration, data flows, connections, and lifecycle governance – including business configuration and administration as needed
Ensure capabilities and processes are compliant, scalable, and aligned with regional/local regulatory requirements and privacy policies (e.g., HIPAA, GDPR)
Co-create omnichannel engagement strategies with Patient Services, Brand, and Market Access teams to deliver timely, relevant, and compliant messaging across channels (email, SMS, portals, call center, digital hubs, etc.)
Translate patient journey insights into omnichannel touchpoint design and integrated campaign planning
Collaborate with field teams, patient services, care coordinators, marketing and field leadership to ensure CRM and omnichannel strategies are aligned with real-world patient engagement needs, field workflows, and executional realities
Create scalable global patient omnichannel and patient engagement frameworks for Business Units and regional teams to localize and execute
Work in close alignment with Business Units, Markets, and cross-functional partners (Patient Services, Field, Compliance, Data Privacy) to enable omnichannel strategies that meet patient and business needs
Collaborate with IT on any enterprise integration, data security, and enterprise system alignment
Liaise with Global Privacy, Legal, and Compliance to embed appropriate standards and review processes

What we offer

company-sponsored medical, dental, vision, and life insurance plans
paid time off
discretionary annual bonus
discretionary stock-based long-term incentives

Fulltime

Social Media Manager, Content & Operations

Carex is partnering with a consumer goods industry partner to identify a highly ...

Location

United States , Chicago

Salary:

25.00 - 32.00 USD / Hour

Carex Consulting Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Communications, Design, or a related field preferred
2–3+ years of experience in social media management with demonstrated success in campaign execution and operational coordination
Proven experience creating social media content across Facebook, Instagram, and TikTok
Experience developing content for consumer products, including pet care and filtration products preferred
Strong graphic design, videography, photography, and video editing skills (Adobe Creative Suite, Canva, CapCut, etc.)
portfolio required
Experience using social media management tools (Sprinklr preferred)
Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders
Strategic thinker with the ability to translate high-level direction into tactical execution
Comfortable interacting with senior managers and cross-functional leaders

Job Responsibility

Lead daily social media operations with a strong emphasis on content creation (approximately 60% of role)
Create thumb-stopping, platform-native content across Instagram, TikTok, and Facebook, including videography, photography, and static graphic design
Develop engaging social media content specifically focused on pet care and filtration products
Demonstrate products on camera in an authentic and engaging way (comfort being on camera is essential)
Utilize provided software tools along with mobile devices to capture and produce creative, high-quality videos
Monitor and manage the brand’s organic social handles, including community engagement and direct message interactions
Design static graphics and produce short-form videos while maintaining project timelines and publishing schedules
Write compelling captions and support proactive engagement strategies
Coordinate content production workflows, including asset requests, approvals, and scheduling
Collaborate cross-functionally with internal stakeholders, senior managers, and agency partners to ensure strategic alignment

Fulltime

Enrollment Services Site Coordinator

Westside Family Healthcare is a nonprofit organization that provides high qualit...

Location

United States , Bear

Salary:

Not provided

Westside Family Healthcare Inc

Expiration Date

Until further notice

Requirements

High school diploma or GED
Six months or more of experience using Microsoft Office suite (Word, Excel, Outlook)
Valid driver’s license, reliable transportation and ability to travel independently between work locations, including external outreach events
Lift, carry, and transport up to 35 pounds of outreach materials to and from event locations during setup and cleanup
Willingness to work evenings and/or weekends as needed
Willingness to deliver presentations at public events
Willingness to submit to a criminal background check in accordance with state and federal requirements

Job Responsibility

Provide assistance to WFH patients and consumers who need access to financial support for health care services, including Medicaid, Health Care Connections (HCC), Screening for Life (SFL), and the Health Insurance Marketplace
Develop extensive knowledge of health care and social service resources available in the community
Educate individuals on program eligibility criteria, required documentation, and the application process for various financial assistance programs
Explain additional health programs and community resources and connect patients and consumers with appropriate enrollment pathways
Assist with program applications, gathering documentation and serving as a liaison with the Enrollment Services Program Coordinator to complete the enrollment process
Complete and maintain all required certifications (Certified Application Counselor, Navigator certification, or equivalent)
Serve as the primary Enrollment Services contact for PSRs and Office Managers across assigned sites
Meet regularly with PSRs and Office Managers to review enrollment workflows, address questions, and provide hands-on coaching and guidance
Review enrollment-related deficiencies, errors, or trends and develop site-specific improvement plans
Tailor training, follow-up, and support to each site’s needs

What we offer

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
401(k) retirement plan with a match
Supplemental insurances
Generous PTO package
Flexibility to provide work/life balance

Fulltime

National Accounts: Dedicated Field Services Advocate

We’re building a world of health around every individual — shaping a more connec...

Location

United States , New York

Salary:

66330.00 - 159120.00 USD / Year

CVS Health

Expiration Date

April 28, 2026

Requirements

5+ years’ experience working directly with consumers delivering a highly experiential interaction
Experience with Aetna and CVS products, claim systems, and digital member applications
Associate degree or equivalent work experience
Appropriate education relevant to clinical background
Knowledge of benefit rules, regulations, policies, and procedures including federal, state, and local regulations related to benefits, including COBRA, ERISA, HIPAA, and Section 125
Demonstrated ability to uphold the customer’s and Aetna’s values of caring, inspiration, integrity, and excellence in each member interaction
Outstanding organizational ability including keen attention to detail, strong follow-up skills
deadline-oriented and demonstrated ability to prioritize and multi-task in a fast-paced changing environment
Organizational and communication skills necessary
Competency with MS Office products - Word, PowerPoint, Excel

Job Responsibility

Function as primary contact for day-to-day escalations of benefit-related issues brought forward by the customer’s Human Resources (HR) representatives, Total Rewards Team or by members themselves. Provide excellent customer service and a positive member experience to all inquirers
Work with members, HR representatives and the Total Rewards Team to help them understand their benefits and connect them to available resources
Assist members in identifying modifiable risk factors by referring to and leveraging the resources provided by the customer on lifestyle change, including weight management, quitting tobacco, stress reduction, nutrition and increasing physical activity
Recommend, create, and deliver content for health education newsletters, new hire orientation, Annual Enrollment, and other communication initiatives in line with the customer’s Value Proposition
Plan and execute health awareness tables and other onsite events requested by the Total Rewards team
Be accountable for resolving any benefits related issues including answering routine questions, addressing denied claims, preauthorization, and providing support to both the employees and the customer Total Rewards team on appeals
Assist the Total Rewards team with the administration of the customer Wellness program and other programs as needed
Acts as a single-point-of-contact for the member and the customer’s HR and Benefits teams. Explains benefits, rights, and responsibilities in accordance with contracts and contracted arrangements, claim status information, plan coverage, plan eligibility, medical, dental, vision, pharmacy, spending and savings accounts, tool usage, and available programs and resources such as care management
Creates an emotional connection with members by understanding and engaging them to the fullest
Assists members in finding their health ambition

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Lifecycle Marketing Lead, D2C

Spring Health is looking for a growth-minded Lifecycle Marketing Lead to own and...

Location

United States , New York

Salary:

147140.00 - 183930.00 USD / Year

Spring Health

Expiration Date

Until further notice

Requirements

6–10+ years in lifecycle, CRM, or growth marketing, ideally in a D2C, healthtech, or mission-driven organization
Proven experience building and scaling multi-channel, automated marketing journeys for a D2C audience
Deep familiarity with marketing automation platforms—Iterable strongly preferred
Strong analytical chops
you’re comfortable digging into data and surfacing actionable insights
Solid understanding of behavioral and personalized marketing tactics
Strong communication and collaboration skills, with experience working cross-functionally
Creative and resourceful, with a strong bias for action and testing
A genuine passion for mental health and a respect for the people behind the metrics

Job Responsibility

Own and optimize the end-to-end journey for our direct-to-consumer (D2C) Spring members
Design, execute, and optimize multi-channel marketing strategies (email, SMS, push, in-app, direct mail) that move D2C members through the funnel
Build personalized, automated lifecycle journeys that reduce drop-off, drive follow-up actions, and increase the rate and frequency of care engagement
Identify friction points in the D2C journey and develop targeted messaging and programs to improve activation, retention, and re-engagement
Partner with Product and Data teams to create timely, relevant interventions that influence behavior and health outcomes
Own a test-and-learn roadmap focused on optimizing performance across lifecycle campaigns
Run A/B and multivariate tests across creative, channel mix, timing, and segmentation strategies
Analyze behavioral and usage data to build hypotheses and improve touchpoint relevance
Act as the marketing lead for our D2C member experience, collaborating closely with D2C Product, Data, Design, Engineering, and Clinical teams
Partner with Clinical Content and Creative to ensure all messaging is empathetic, accurate, and brand-aligned

What we offer

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub

Fulltime

Consumer Care and Engagement Coordinator

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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