Consumer Care and Engagement Coordinator Job at 360 Resourcing Solutions (London)

Consumer Care and Engagement Coordinator

Join the dynamic field of Community Management and customer support with an exci...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Initial experience in Customer Support and/or Community Management
Fluency in English
Experience working with Irish consumers and the Irish market is highly advantageous
Proficiency in customer support tools and software such as Sprinklr is highly valued

Job Responsibility

Act as a brand ambassador for The Coca-Cola Company
Provide exceptional customer support to clients through various channels
Collaborate with the customer support team to resolve issues and improve service
Assist in identifying and implementing service improvement initiatives
Foster a collaborative team environment focused on excellence in customer interactions
Support in documenting and presenting customer support strategies and outcomes

What we offer

Amazing team
Lots of support
Exciting projects
Flexibility
One of the best work cultures and environments

Fulltime

Consumer Care and Engagement Coordinator Danish

Join the dynamic field of Consumer Care & Engagement Management with an exciting...

Location

United Kingdom , Canary Wharf

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Professionals with a degree in Business, Communications, or a related field
A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence
Effective communicators adept at understanding and resolving customer issues
Team players who thrive in collaborative environments
Detail-oriented individuals excelling in fast-paced, service-driven settings
Enthusiastic learners committed to advancing their customer support skills
Proficiency in customer support tools and software such as Sprinklr is highly valued
A fluent level of English and Danish is essential

Job Responsibility

You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email
Provide exceptional customer support to clients through various channels (mainly email or online messages)
Collaborate with the customer support team to resolve issues and improve service
Assist in identifying and implementing service improvement initiatives
Foster a collaborative team environment focused on excellence in customer interactions
Support in documenting and presenting customer support strategies and outcomes

Fulltime

Consumer Care Supervisor, Ostomy Care

Location

United States , Minneapolis

Salary:

67668.00 - 101502.00 USD / Year

Coloplast

Expiration Date

Until further notice

Requirements

High School Diploma/GED required, Bachelor's degree preferred
2-5 years contact center experience required
Ability to provide clear and accurate feedback, while coaching team members to increase performance and develop new skills
Ability to effectively communicate with all levels of management and demonstrate a professional demeanor at all times
Coloplast employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Successful working in cross-functional teams
Highly proficient in Microsoft Office and CRM

Job Responsibility

Daily management of direct reports
Identifies gaps in competencies, leverages strengths and uses performance management tools to develop team
Participate in recruiting activities around hiring employees
Ensure successful integration and application of training for all new hires in collaboration with Sr. Manager and other internal functions
Monitor, measure, train, coach and motivate team members to effectively engage with end users, clinicians and other stakeholders with whom the team interacts
Ensure team members are immediately informed of, and held accountable for, new products, processes, and procedures so they can better serve the end user
Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based on agreement with Sr. Manager
Ensure team members are accountable toward Coloplast mission, policies, and procedures
In cooperation with Sr. Manager, conduct regular team meetings, one on one dialogue, training, which support the professional development of team as well as fostering a productive learning environment
Create and update standard operating procedures (SOP) and ensure alignment with general policies and procedures of overall Consumer organization

What we offer

Comprehensive medical, dental, and vision insurance plans
Access to company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for both birthing and non-birthing parents
Competitive 401(k) plan with company match that vest immediately
Financial planning services
Corporate discount programs for goods and services
Generous paid time off
Flexible work hours
Flexible work arrangement options

Fulltime

Consumer Care Supervisor, Continence Care

The Consumer Care Supervisor is directly responsible for the management, perform...

Location

United States , Minneapolis

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

High School Diploma/GED required, Bachelor's degree preferred
2-5 years contact center experience required
Ability to provide clear and accurate feedback, while coaching team members to increase performance and develop new skills
Ability to effectively communicate with all levels of management and demonstrate a professional demeanor at all times
Coloplast employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Successful working in cross-functional teams
Highly proficient in Microsoft Office and CRM

Job Responsibility

Daily management of direct reports
Identifies gaps in competencies, leverages strengths and uses performance management tools to develop team
Participate in recruiting activities around hiring employees
Ensure successful integration and application of training for all new hires in collaboration with Sr. Manager and other internal functions
Monitor, measure, train, coach and motivate team members to effectively engage with end users, clinicians and other stakeholders with whom the team interacts
Ensure team members are immediately informed of, and held accountable for, new products, processes, and procedures so they can better serve the end user
Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based on agreement with Sr. Manager
Ensure team members are accountable toward Coloplast mission, policies, and procedures
In cooperation with Sr. Manager, conduct regular team meetings, one on one dialogue, training, which support the professional development of team as well as fostering a productive learning environment
Create and update standard operating procedures (SOP) and ensure alignment with general policies and procedures of overall Consumer organization

What we offer

Comprehensive medical, dental, and vision insurance plans
Company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave for both birthing and non-birthing parents
Competitive 401(k) plan with company match that vest immediately
Financial planning services
Corporate discount programs for goods and services
Generous paid time off
Flexible work hours
Flexible work arrangement options

Fulltime

Clinical Care Coordinator

The NDIS Intake NDIS Manager will be responsible for undertaking region wide cli...

Location

Australia , Parramatta

Salary:

80000.00 - 120000.00 / Year

CRT Program

Expiration Date

Until further notice

Requirements

Tertiary Qualification in a clinical health related field such as RN, SW, OT and registration with the relevant board or eligibility for membership of the relevant professional association such registered with APHRA, or ASSW or OT association etc
Experience working within a multidisciplinary team environment, providing case management and coordination of client needs for young people
Demonstrated understanding of the health and wellbeing needs of young adult people with disability care support needs
Demonstrated ability to engage and communicate effectively with young people
Demonstrated ability to undertake assessment and screening of clients and their carers to determine client care needs and assist clients to access necessary services
Well-developed written and verbal communication skills including the ability to deliver small group activities
Proficiency with technology including the ability to use Microsoft Office applications and the capacity to quickly learn new technologies including clinical software packages
Hold a current driver’s licence and have access to a comprehensively insured motor vehicle

Job Responsibility

Actively participate in the implementation of an effective intake and referral service department and managing the intake workloads in time response communicate effectively in collaboration with other DSC department managers and executives
Respond in a timely manner to phone calls and online info enquires generated from the call centre seeking NDIS related services by the participants
Provide Intake eligibility for NDIS service assessments and interventions Follow up arrangement of NDIS consultation meetings in order to engage the participants in DSC NDIS Service Agreement
Provide reports to relevant case managers who are allocated after the Service Agreement secured signed copies from the Participants and Person Responsible
Ensure that all consumer or NDIS participants data is entered accurately and in a timely manner into the electronic information VISICASE management system
Participate in organisation-wide, site based and team meetings, collaborative planning activities and other meetings or activities relevant to position
Contribute to the continuous improvement of systems and processes ensuring services meet professional and industry standards
Work Health and Safety responsibilities as identified in organisational policies and procedures
Equity and diversity responsibilities as identified in organisational policies and procedures

What we offer

Motor vehicle allowance on a per kilometre basis for work-related use of privately-owned vehicle

Digital Marketing Manager

Coloplast India is looking for a dynamic and innovative Digital Market Manager t...

Location

India , Delhi NCR

Salary:

Not provided

Coloplast

Expiration Date

Until further notice

Requirements

Bachelor’s degree in science or mass communication with diploma in digital marketing
MBA in marketing with relevant digital marketing course will be preferred
5+ years of hands-on digital marketing experience handling large scale campaign planning and execution in a reputed e-Retail/FMCG/Consumer Health/digital agency
Demonstrable experience in managing and optimizing SEO/SEM, email marketing set up and automation, social media, website and app management
Proficient in Microsoft Office applications including Word, Excel and PowerPoint, salesforce.com
Google Analytics
Email systems such as Eloqua, Website CMS
Analytical experience to drive customer journey, engagement and lead conversion rates
A passion to make a difference, and to take Consumer Acquisitions to the next level

Job Responsibility

Planning, implementing, and monitoring digital marketing campaigns across all digital channels including SEO/SEM and social media
Drive consumer acquisition and retention activities through database, website, app, social media in close collaboration with marketing and customer facing teams
Day to day management of all digital touchpoints, secure campaign effectiveness, reporting of KPIs and create learning loops to continuously improve digital activities
Manage local content strategy across platforms
Initiate, collaborate & build the influencer community including reaching out to new influencers, activating existing influencers and maintain a strong relationship
Link Consumer Experience feedback to innovate the consumer digital offering
To manage the activity plan for all consumer activity from inception to implementation, acting as liaison between consumer care team, on ground team and sales managers
Work in close coordination with product marketing, sales and consumer managers

Fulltime

Partnership Specialist - Category Marketing

As a Partnership Specialist, you’ll play a key role in growing Catawiki’s partne...

Location

Netherlands , Amsterdam

Salary:

Not provided

Catawiki

Expiration Date

Until further notice

Requirements

A natural relationship builder: You build trust easily, manage stakeholders well and create partnerships that deliver value for both sides
You are a strong prospector and executor: confident in identifying and engaging new partners, and able to take partnerships from first outreach through to launch by turning ideas into clear plans and driving them to delivery
Detail-oriented: You understand that successful partnerships depend on careful coordination, from timelines and assets to approvals, launch readiness and follow-up
Commercially minded and data-driven: You can assess opportunities, define success metrics, analyse performance and use insights to improve results
Innovative and curious: You actively look for new partners, fresh formats and creative ideas, using trends and market signals to spot growth opportunities
Collaborative and proactive: You work well with cross-functional teams, communicate clearly and stay organised across multiple projects and conversations
Experienced in a relevant field: You bring experience in partnerships, business development, marketing, account management or a related commercial role, ideally in a fast-paced digital, marketplace or consumer environment
An early AI adopter: You already use AI tools in your daily work to move faster, think broader and improve the quality of your output. You’re eager to learn more, automate, and develop projects through AI

Job Responsibility

Partner closely with category teams: Work hand in hand with category teams to identify where partnerships can support category growth, whether by unlocking the right supply opportunities or reaching relevant demand audiences
Build and nurture partner relationships: Own relationships with existing partners, acting as their main point of contact and ensuring clear alignment on shared goals, expectations and timelines
Find new partnership opportunities: Proactively explore new types of partners, collaboration formats and partnership models that could help Catawiki reach relevant audiences and unlock growth
Bring fresh ideas to the table: Monitor market trends, cultural moments, category developments and competitor activity to identify innovative partnership ideas and test new approaches
Own the process from outreach to launch: Lead partnership opportunities from the first conversation through to proposal, alignment, execution and launch. You’ll coordinate next steps, keep stakeholders informed and make sure every detail is ready before a partnership goes live
Measure success, optimize and scale: monitor results and translate performance data into clear learnings and recommendations. Use insights to improve partnership strategy, strengthen partner value propositions and scale the initiatives that deliver the strongest impact

What we offer

A €100 Catavoucher when you join
a €50 Catavoucher on your birthday
an extra day off each year to 'Pursue Your Passion'
additional leave for key work anniversaries and important life events
Flexible working
hybrid elements, while employees choose how they split their work between the office and home
Excellent benefits
Recognition programme

Trade Coordinator

The Trade Coordinator role is an exciting opportunity to help support key functi...

Location

United States , New York City

Salary:

65000.00 - 85000.00 USD / Year

Monica Vinader

Expiration Date

Until further notice

Requirements

Ability to document your authorization to work in the United States.
Travel Requirements: 80% travel with a minimum of 4 days per week in store. Frequent travel across the US. Ad hoc travel to London.

Job Responsibility

Empower store teams across region to meet and exceed consumer sales targets
Proactively feedback assortment, inventory, and key business opportunities from the field
Participate in creation of sales team incentives and engagement tools to drive sales & brand awareness
Lead on-floor selling to drive sales and lead by example with the store teams
Lead Brand Story, Product Knowledge, and Engraving training via formal & on-floor training sessions
Instill brand Visual Merchandising standards to maintain best representation across all locations
Manage Nordstrom DSAs & Contingent Workers (recruitment, onboarding, training, development)
Plan & lead Trunk Shows throughout region
Support ad hoc Trunk Shows & brand events across the US
Maintain high levels of inventory accuracy and organization across all events

Fulltime

Select Country

Consumer Care and Engagement Coordinator

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Consumer Care and Engagement Coordinator

Consumer Care and Engagement Coordinator

Consumer Care and Engagement Coordinator Danish

Consumer Care Supervisor, Ostomy Care

Consumer Care Supervisor, Continence Care

Clinical Care Coordinator

Digital Marketing Manager

Partnership Specialist - Category Marketing

Trade Coordinator

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