Consumer Care Advisor Job at 360 Resourcing Solutions (London)

Customer Care Advisor

Are you passionate about delivering exceptional customer service and resolving i...

Location

United Kingdom , Belper

Salary:

12.93 GBP / Hour

HGV TRAINING NETWORK

Expiration Date

Until further notice

Requirements

Level 3 qualification in Customer Service is preferable
GCSE grade 4 in English and Maths (or equivalent) is essential
Previous experience in customer service or complaint resolution, ideally in a fast-paced environment
Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools
Knowledge of consumer rights and related legislation is advantageous
Empathy, resilience, and a strong drive to deliver world-class service
Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism

Job Responsibility

Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business
Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information
Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership
Provide clear, professional written communication and regular updates to customers and internal stakeholders
Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling
Share insights and feedback to help improve processes and customer experience

Fulltime

Bilingual Consumer Care Advisor

Randstad is seeking a highly motivated and customer oriented Bilingual Customer ...

Location

Canada , Oakville

Salary:

55000.00 - 65000.00 CAD / Year

Randstad

Expiration Date

February 06, 2026

Requirements

Bilingual in French is a MUST
College or University degree and/or a combination of at least 2 - 4 years customer service
Experience in healthcare and customer service is preferred
Ability to explain medical processes and procedures while giving clear, concise, step by step directions over the phone
Utilize sales techniques to gain end-user acceptance during indirect sales process
Ability to maintain and grow business in established territories through relationship development, mainly via phone conversations

Job Responsibility

Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
Accurately and thoroughly document each new end-user conversion/retention profile in company systems according to standard department procedures
Responsible for data quality, including self audit of work
Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and Advisor manner
Utilize available resources to stay current with industry developments and competitors products, services and business activities
Complete monthly inbound and outbound call activity goals and conversion/retention and revenue targets
Facilitate sales in a timely and effective manner
Transfer for purchase and retain consumers
Coordinate purchase for consumers of company products

What we offer

Permanent Position
Monday to Friday, no weekends
Great office culture
Great Benefits Package
Hybrid work environment, (in Oakville, ON)

Fulltime

New

Consumer Care Advisor - Danish

As a Consumer Care Advisor, you will be the first point of contact for our Consu...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills
Above-average grammar and spelling
Emotional intelligence
Proactivity
Growth mindset
Logic and critical thinking
Attention to detail
Essential: Google tools (Email, Docs, Meet,), proficiency in computer technology and systems
Desirable: previous experience in a similar role inbound and outbound

Job Responsibility

Address Consumer needs by developing and maintaining a good knowledge of the client’s products
Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service
Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points
Maintain a good Knowledge of Consumer Programs
Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced
Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers
Maintain systems understanding to support our Consumers in an Omni-channel way
Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels (e.g. live chat, phone, email, video or social media)
Accurately capture the Consumer needs in our systems and direct the resolution (if not completed on first interaction) to the appropriate team
Support the assigned Line of Business

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards
Cycle to work scheme

Fulltime

Consumer Care Advisor - Danish

As a Consumer Care Advisor, you will be the first point of contact for our Consu...

Location

United Kingdom , London

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills
Above-average grammar and spelling
Emotional intelligence
Proactivity
Growth mindset
Logic and critical thinking
Attention to detail
Tech/IT Skills: Google tools (Email, Docs, Meet,), proficiency in computer technology and systems
Desirable: previous experience in a similar role inbound and outbound

Job Responsibility

Address Consumer needs by developing and maintaining a good knowledge of the client’s products
Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service
Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points
Maintain a good Knowledge of Consumer Programs
Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced
Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers
Maintain systems understanding to support our Consumers in an Omni-channel way
Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels (e.g. live chat, phone, email, video or social media)
Accurately capture the Consumer needs in our systems and direct the resolution (if not completed on first interaction) to the appropriate team
Support the assigned Line of Business

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards
Cycle to work scheme

Fulltime

Danish customer care advisor

"Work from home" is the new normal in the business world! The Danish Customer Se...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
Advance level in English
Excellent command of the Danish language (native or almost native standard)

Job Responsibility

Provide a high level of customer service to Danish clients at all times
Respond and record consumer inquiries/questions raised through telephone, email and/or online chat
Be able to offer recommendations to common technical problems or frequently asked questions
Work effectively as part of a team, developing effective and supportive relationships with colleagues

Fulltime

Careline Advisor

As a Careline Advisor, you will be responsible for delivering excellent customer...

Location

United Kingdom , London

Salary:

29500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent French and Dutch speaker
Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
Customer care experience, preferably within the food industry sector
Strong interest in food and foods for special medical purposes
IT skills: ability to use Google Suite and Microsoft Office, strong typing skills
Flexible to work shifts
Self-motivated and a team player

Job Responsibility

Delivering excellent customer care and support to Benelux Danone consumers across all contact channels
Being the first point of contact for consumers of the entire range of Danone products
Handling queries and consumer complaints about Danone products and their consumption
Handling all customer interactions through social media channels (Facebook, Instagram)
Supporting day-to-day social media operations, including proactive and reactive conversation of specific brands
Publishing, monitoring and moderation of social engagement
Responding to and handling complaints received on various social and digital channels in line with brand tone of voice

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500 +
Apprenticeships qualifications and career flight path schemes
Perk Box: Recognition and reward schemes
Cycle to work scheme

Fulltime

HR Generalist Manager

The HR Generalist Manager will provide vital support to the Senior Managers and ...

Location

United States , Bentonville

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Previous human resources experience crucial - preferably multi-site operation
Operational management experience preferable
Team building skills to plan, lead and empower all staff. Ability to collaborate closely with management.
Previous experience of a HRIS system
Good written and verbal communication skills, able to communicate and co-ordinate effectively at all levels in the organization. Is eloquent and a completer finisher.
Motivation - to work alone with no supervision - handling unstructured and diverse workload.
Action based and a natural Problem solver, results focused
Influencing skills and flexible and adaptable
Employee and consumer focus
Sound understanding of IT tools vital to own the documentation function

Job Responsibility

Act as company representative at management appeal interviews
Act as company representative at management grievance appeal interviews
Represent the company at all employment tribunals
Assist in company training programs
Ensure employee presentations are carried out where contract has been won.
Prepare reports as needed
Review employee relations queries that the HR Advisors are unsure of
Take care of any regional team management employee relations query that may lead to disciplinary action
Prepare material for employment tribunal claims.
Ensure that all managers in the region are kept up to date with any legal changes, with any HR company changes as coordinated by the company HR Director.

New

Careline Advisor - French and Dutch Speaker

As a Careline Advisor, you will be responsible for delivering excellent customer...

Location

United Kingdom , London

Salary:

29500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent French and Dutch speaker
Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
Customer care experience, preferably within the food industry sector
Strong interest in food and foods for special medical purposes
IT skills: ability to use Google Suite and Microsoft Office, strong typing skills
Flexible to work shifts
Self-motivated and a team player

Job Responsibility

Delivering excellent customer care and support to Benelux Danone consumers across all contact channels
Being the first point of contact for consumers of the entire range of Danone products
Handling queries and consumer complaints about products and their consumption
Handling all customer interactions through social media channels (Facebook, Instagram)
Supporting day-to-day social media operations, including proactive and reactive conversation of specific brands
Publishing, monitoring and moderation of social engagement, including response and handling of complaints on various social and digital channels
Meeting established individual SMART objectives including productivity, customer satisfaction, data capture accuracy and call quality targets

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500+
Apprenticeships qualifications and career flight path schemes
Perk Box: Recognition and reward schemes
Cycle to work scheme

Fulltime

Consumer Care Advisor

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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