Consumer Care Advisor Job at 360 Resourcing Solutions (London)

Consumer Care Advisor - Continence Care

The Coloplast Consumer Advisor is primarily responsible for the support and educ...

Location

United States , Akron

Salary:

52244.00 - 78366.00 USD / Year

Coloplast

Expiration Date

Until further notice

Requirements

Associates or Bachelor's degree and / or a combination of at least 1 - 6 years’ healthcare customer service/sales experience
Experience in a call center environment preferred
Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone
Coloplast employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Self-driven, to-the-point communicator
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Intermediate computer skills in MS Excel, PowerPoint and Word
Critical thinking and problem solving skills

Job Responsibility

Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians
Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner
Utilize available resources to stay current with industry developments and competitor's products, services and business activities
Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service
Complete monthly inbound and outbound call activity goals
Other duties as assigned

What we offer

Health and Wellness: Comprehensive medical, dental, and vision insurance plans
access to company sponsored wellness programs and mental health resources
paid leave of absence for qualifying events
generous paid parental leave for both birthing and non-birthing parents
Financial Security: A competitive 401(k) plan with company match that vest immediately
financial planning services
corporate discount programs for goods and services
Work-Life Balance: Generous paid time off
flexible work hours
flexible work arrangement options

Fulltime

Customer Care Advisor

We are looking for graduates to kick start their career as ‘Customer Care Adviso...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Good Communication Skills
Excellent Command of the English language
Strong Commitment and Dedication
Age: Maximum 30 years
Only graduated with bachelor’s degree
Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)

Job Responsibility

Acts as a first point of contact with Customers to support in any inquiries
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Fulltime

Danish customer care advisor

"Work from home" is the new normal in the business world! The Danish Customer Se...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client-centric mindset
Advance level in English
Excellent command of the Danish language (native or almost native standard)

Job Responsibility

Provide a high level of customer service to Danish clients at all times
Respond and record consumer inquiries/questions raised through telephone, email and/or online chat
Be able to offer recommendations to common technical problems or frequently asked questions
Work effectively as part of a team, developing effective and supportive relationships with colleagues

Fulltime

Sr. Human Resources Manager - Collegiate Hospitality

The HR Generalist Manager will provide vital support to the Senior Managers and ...

Location

United States , Morrisville

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Previous human resources experience crucial - preferably multi-site operation
Operational management experience preferable
Team building skills to plan, lead and empower all staff
Ability to collaborate closely with management
Previous experience of a HRIS system
Good written and verbal communication skills, able to communicate and co-ordinate effectively at all levels in the organization
Is eloquent and a completer finisher
Motivation - to work alone with no supervision - handling unstructured and diverse workload
Action based and a natural Problem solver, results focused
Influencing skills and flexible and adaptable

Job Responsibility

Act as company representative at management appeal interviews
Act as company representative at management grievance appeal interviews
Represent the company at all employment tribunals
Assist in company training programs
Ensure employee presentations are carried out where contract has been won
Prepare reports as needed
Review employee relations queries that the HR Advisors are unsure of
Take care of any regional team management employee relations query that may lead to disciplinary action
Prepare material for employment tribunal claims
Ensure that all managers in the region are kept up to date with any legal changes, with any HR company changes as coordinated by the company HR Director

Fulltime

HR Generalist Manager II

The HR Generalist Manager will provide vital support to the Senior Managers and ...

Location

United States , Durham

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Previous human resources experience crucial - preferably multi-site operation
Operational management experience preferable
Team building skills to plan, lead and empower all staff. Ability to collaborate closely with management
Previous experience of a HRIS system
Good written and verbal communication skills, able to communicate and co-ordinate effectively at all levels in the organization. Is eloquent and a completer finisher
Motivation - to work alone with no supervision - handling unstructured and diverse workload
Action based and a natural Problem solver, results focused
Influencing skills and flexible and adaptable
Employee and consumer focus
Sound understanding of IT tools vital to own the documentation function

Job Responsibility

Act as company representative at management appeal interviews
Act as company representative at management grievance appeal interviews
Represent the company at all employment tribunals
Assist in company training programs
Ensure employee presentations are carried out where contract has been won
Prepare reports as needed
Review employee relations queries that the HR Advisors are unsure of
Take care of any regional team management employee relations query that may lead to disciplinary action
Prepare material for employment tribunal claims
Ensure that all managers in the region are kept up to date with any legal changes, with any HR company changes as coordinated by the company HR Director

Fulltime

Senior HR Manager - Southwest District

Wahweap is located in northern Arizona area on the Utah state border. It is home...

Location

United States , Page

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Previous human resources experience crucial - preferably multi-site operation
Operational management experience preferable
Team building skills to plan, lead and empower all staff. Ability to collaborate closely with management
Previous experience of a HRIS system
Good written and verbal communication skills, able to communicate and co-ordinate effectively at all levels in the organization. Is eloquent and a completer finisher
Motivation - to work alone with no supervision - handling unstructured and diverse workload
Action based and a natural Problem solver, results focused
Influencing skills and flexible and adaptable
Employee and consumer focus
Sound understanding of IT tools vital to own the documentation function

Job Responsibility

Act as company representative at management appeal interviews
Act as company representative at management grievance appeal interviews
Represent the company at all employment tribunals
Assist in company training programs
Ensure employee presentations are carried out where contract has been won
Prepare reports as needed
Review employee relations queries that the HR Advisors are unsure of
Take care of any regional team management employee relations query that may lead to disciplinary action
Prepare material for employment tribunal claims
Ensure that all managers in the region are kept up to date with any legal changes, with any HR company changes as coordinated by the company HR Director

Fulltime

Careline Advisor

As a Careline Advisor, you will be responsible for delivering excellent customer...

Location

United Kingdom , London

Salary:

26607.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Excellent written and verbal skills
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
Customer care experience, preferably within the food industry sector
Childcare experience or a strong interest in early years preferable
IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
Flexible to work shifts
Self-motivated and a team player
To have fun at work

Job Responsibility

Delivering excellent customer care and support to Danone consumers across all contact channels
Handling queries and consumer complaints in relation to Danone products and their consumption
Working alongside nutrition and healthcare subject matter experts, as well as quality and knowledge specialists
Responding to consumers and parents in an empathetic, caring and friendly manner

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perk Box rewards
Cycle to work scheme

Fulltime

Sr HR Manager

The HR Generalist Manager will provide vital support to the Senior Managers and ...

Location

United States , Beaverton

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Previous human resources experience crucial - preferably multi-site operation
Operational management experience preferable
Team building skills to plan, lead and empower all staff. Ability to collaborate closely with management.
Previous experience of a HRIS system
Good written and verbal communication skills, able to communicate and co-ordinate effectively at all levels in the organization. Is eloquent and a completer finisher.
Motivation - to work alone with no supervision - handling unstructured and diverse workload.
Action based and a natural Problem solver, results focused
Influencing skills and flexible and adaptable
Employee and consumer focus
Sound understanding of IT tools vital to own the documentation function

Job Responsibility

Act as company representative at management appeal interviews
Act as company representative at management grievance appeal interviews
Represent the company at all employment tribunals
Assist in company training programs
Ensure employee presentations are carried out where contract has been won
Prepare reports as needed
Review employee relations queries that the HR Advisors are unsure of
Take care of any regional team management employee relations query that may lead to disciplinary action
Prepare material for employment tribunal claims
Ensure that all managers in the region are kept up to date with any legal changes, with any HR company changes as coordinated by the company HR Director

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Consumer Care Advisor

Job Description

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