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Consumer Care Advisor - Swedish

United Kingdom, Canary Wharf Employment contract 28850.00 GBP / Year · Job Posted June 28, 2026
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Job Description

As a Consumer Care Advisor, you will be the first point of contact for our Consumers, and it will be your responsibility to ensure Consumers get the assistance they need either by live chat, phone, email, video or social media. You will be answering and resolving enquiries over the above channels, ensuring our Consumers receive excellent customer service and their expectations are met. You will also be responsible for outstanding outbound communication ensuring consumer retention through support and various offers. We are seeking versatile multichannel advisors to join our team. This role requires exceptional communication skills, growth mindset, and is suitable for candidates who thrive in dynamic environments.

Job Responsibility

  • Address Consumer needs by developing and maintaining a good knowledge of the client's products
  • Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service
  • Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points
  • Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced
  • Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers
  • Maintain systems understanding to support our Consumers in an Omni-channel way
  • Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels
  • Accurately capture the Consumer needs in our systems and direct the resolution to the appropriate team where required
  • Support the assigned Line of Business
  • Provide constructive feedback on system functionality, available tools, processes, etc.
  • Share consumer insights
  • Address opportunities for improvement
  • Support the team in achieving team and client's objectives

Requirements

  • Provide clear, correct, complete, and concise information to various audiences using various communication channels
  • Excellent grammar and spelling
  • Build rapport, employ active listening, empathy and other key skills
  • Demonstrate a proactive approach in spotting opportunities for improvement, providing feedback and insights, and helping others
  • Willingness and drive to continuously educate yourself
  • Efficient problem solving
  • Capture the interaction summary in our systems with clarity and correctness
  • Google tools proficiency in computer technology and systems

What we offer

  • Konecta UK working culture of fun and sociable team environment
  • Eye test vouchers and discounts
  • DenPlan
  • Discounted corporate gym membership via Gym Flex
  • Involvement with local charities and fundraising days
  • Recommend a friend scheme paid reward of £500
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Perkbox rewards

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