Consumer Care Advisor - Danish

• Address Consumer needs by developing and maintaining a good knowledge of the client’s products
• Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service
• Understand full portfolio of devices and consumables, and utilise this knowledge to solve Consumers needs and pain points
• Maintain a good Knowledge of Consumer Programs
• Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced
• Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers
• Maintain systems understanding to support our Consumers in an Omni-channel way
• Interact with Consumers in a multi-channel environment, supporting queries, answering questions, providing essential support and coaching via various channels (e.g. live chat, phone, email, video or social media)
• Accurately capture the Consumer needs in our systems and direct the resolution (if not completed on first interaction) to the appropriate team
• Support the assigned Line of Business
• Provide constructive feedback on system functionality, available tools, processes, etc
• Share consumer insights
• Address opportunities for improvement
• Support the team in achieving team and client’s objectives

• Excellent communication skills
• Above-average grammar and spelling
• Emotional intelligence
• Proactivity
• Growth mindset
• Logic and critical thinking
• Attention to detail
• Tech/IT Skills: Google tools (Email, Docs, Meet,), proficiency in computer technology and systems
• Desirable: previous experience in a similar role inbound and outbound

previous experience in a similar role inbound and outbound

• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership with Nuffield
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Perkbox rewards
• Cycle to work scheme