Consumer Care Advisor - Continence Care Job at Coloplast (Akron)

Job Description

The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users, caregivers, and clinicians with Coloplast products and services. Monday - Friday 9:30am - 6:00pm CST. Wednesdays on site in Minneapolis.

Job Responsibility

Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians
Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner
Utilize available resources to stay current with industry developments and competitor's products, services and business activities
Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service
Complete monthly inbound and outbound call activity goals
Other duties as assigned

Requirements

Associates or Bachelor's degree and / or a combination of at least 1 - 6 years’ healthcare customer service/sales experience
Experience in a call center environment preferred
Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone
Coloplast employees are required to conduct business to the highest ethical and professional standards
comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
Self-driven, to-the-point communicator
Highly structured approach with attention to detail and proper documentation of all work
Excellent verbal and written communication skills
Intermediate computer skills in MS Excel, PowerPoint and Word
Critical thinking and problem solving skills
Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
Able to work well in cross-functional teams, independent, yet a team player
Passionate about identifying the correct solution and improving the end-user's quality of life
Ability to travel (approximately 10%)

Nice to have

Healthcare industry experience preferred
Experience in a call center environment preferred

What we offer

Health and Wellness: Comprehensive medical, dental, and vision insurance plans
access to company sponsored wellness programs and mental health resources
paid leave of absence for qualifying events
generous paid parental leave for both birthing and non-birthing parents
Financial Security: A competitive 401(k) plan with company match that vest immediately
financial planning services
corporate discount programs for goods and services
Work-Life Balance: Generous paid time off
flexible work hours
flexible work arrangement options
Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
Recognition and Rewards: Recognition programs to celebrate achievements and contributions
including peer recognition, bonuses, awards, and special events
Community and Culture: A supportive work environment
team-building activities
volunteer opportunities
company-sponsored events
sustainability strategy

Coloplast - All Job Offers

Select Country

Consumer Care Advisor - Continence Care

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Consumer Care Advisor - Continence Care

IT Training Lead

K Kitchen Representative

K Kitchen Representative

Restaurant Assistant Manager

Plant Operator - Crushing and Screen

Graduate Student Instructors

Shift Supervisor

Shift Supervisor

Our AI answers in your language