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The Client Services Executive (CSE) plays a critical role in driving the growth of services revenue by owning the full sales cycle—from opportunity identification through contract execution. With a strong focus on customer success, the CSE positions strategic service offerings that accelerate business value from the customer’s investment in Teradata and supports long-term client outcomes.
Job Responsibility:
Services bookings management – command of order details and schedule and attainment of order forecast
Salesforce hygiene – minimum weekly updates for all commit and upside opportunities for the current and upcoming quarters
Customer relationship growth
Understanding of full services portfolio and application to whitespace
Development and Personal growth of the CSEs
Overall adoption of AI services, Solution accelerators and Services growth on New Logos
Requirements:
Own and drive the end-to-end sales cycle for Services including Consulting, Managed, Transaction Services, and VantageCloud Services
Identify, qualify, and close high-value services opportunities that drive revenue growth and support customer success
Develop competitive pricing strategies, lead internal approvals, and negotiate pricing and contract terms directly with customers
Draft, review, and negotiate customer contracts, including handling redlines and collaborating with legal and executive stakeholders
Manage the pre-sales / POC engagement process for services opportunities, ensuring appropriate planning, execution and alignment with customer needs and ROI expectations resulting in a sales opportunity
Maintain accurate services pipeline forecasting and opportunity hygiene in Salesforce
provide regular updates to sales and services leadership
Build and maintain a strategic “Plan to Make Plan” for your assigned territory to consistently meet or exceed services booking targets
Collaborate with account executives to embed services into overall account strategies and build long-term customer roadmaps
Establish and maintain strong relationships with key customer stakeholders to drive trust, retention, and expansion opportunities
Partner with delivery teams to ensure solutions are scoped accurately, executable, and aligned with customer success outcomes
Contribute to RFI/RFP responses by positioning services offerings as a key differentiator and value-add
Work jointly with Global System Integrator (SI) partners to co-sell and co-deliver solutions that accelerate customer cloud and analytics transformations
Provide field and customer insights to shape and refine services offerings, pricing, and go-to-market strategies
Mentor other CSEs by providing support and guidance on key business opportunities
Contribute heavily to the development and the promotion of AI Services, solution accelerators and Consulting use cases for Banking and Government industries
Develop significantly the Services business on new Logos
What we offer:
We prioritize a people-first culture
We embrace a flexible work model
We focus on well-being
We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are