Consulting Manager - ServiceNow Practice, Inetum

Consulting Manager - ServiceNow Practice

Inetum

Location:
Bulgaria, Sofia

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a dynamic and experienced Consulting Manager to lead and scale our ServiceNow consulting team. This individual will manage a team of ServiceNow consultants, structured under several team leads, and will be responsible for talent management, enablement, onboarding, and skills development across the group. The primary goal is to ensure the right consulting capacity with the right skills is available at the right time to meet customer and project demands.

Job Responsibility:

Team Leadership & Management
Resource Planning, Capacity & Utilization Management
Consultant Enablement & Upskilling
Process Improvement & Strategic Planning
Talent Acquisition & Onboarding
Project Delivery Involvement
Innovation Leadership

Requirements:

Proven experience managing large consulting or technical delivery teams (ideally 30+), with several direct team leads
Good understanding of the ServiceNow platform and IT service delivery lifecycle
Demonstrated experience in capacity planning, skills management, and consultant enablement
Track record of hiring, onboarding, and upskilling technical professionals
Excellent interpersonal, leadership, and stakeholder management skills
Strong organizational and analytical skills, with the ability to balance strategic vision and operational execution
Experience in a consulting services or systems integrator environment preferred

Nice to have:

ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) a plus
Experience working in a global or distributed consulting environment
Familiarity with agile delivery models and professional services automation tools

What we offer:

Excellent remuneration package
24 paid vacation days
Flexible working arrangements
Additional Health insurance
Training and certifications
Great working environment and team spirit

Additional Information:

Job Posted:
May 12, 2025

Employment Type:

Fulltime

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