Consulting Engineer

• Helps customer to plan, design, and implement Cisco products, services and solutions
• Drives technology design, implementation, execution and/or optimization for customer projects/accounts
• Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
• Assists customers with integration and implementation of tools, systems and service assurance
• Supports presale activities and translate business requirements into solution design
• Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
• Creates and delivers customer collateral, portals, documentation and knowledge transfer
• Aligns technical deliverables to customer business outcomes
• Drives customer technology transitions, influencing solution architectures and services
• Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
• Works with customers along with appropriate internal and external resources (e.g. account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
• Takes responsibility of task/project implementation for assigned customer engagements
• Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
• Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions
• Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures)
• Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies
• Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers and customers
• Provides input to Sales team on technology solutions for customers
• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward

BSc Computer Science or equivalent plus 3-6 years of relevant work experience