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The Consulting Delivery Lead will be responsible for overseeing Digital Workplace engagements, ensuring high-quality delivery and client satisfaction. This role involves leading assessments, developing transformation roadmaps, and managing professional services from initiation to closure. Strong stakeholder management and project governance skills are essential for success in this dynamic environment.
Job Responsibility:
Act as the consulting lead for Digital Workplace engagements, owning delivery quality, client outcomes, and stakeholder management
Run discovery workshops with IT and business stakeholders to identify pain points, priorities, and transformation objectives
Develop executive-ready outputs: strategy decks, business cases, target operating models, and transformation roadmaps
Advise on workplace product/platform choices and operating models aligned to security, compliance, and employee experience outcomes
Lead end-to-end Digital Workplace maturity assessments covering people, process, technology, and service experience
Assess current state across endpoint engineering, collaboration, identity, service management integration, and DeX
Define target state, reference architecture, and multi-wave roadmap with dependencies, risks, and benefits
Establish XLA-aligned measurement frameworks and KPIs to track progress and value realization
Lead professional services engagements from initiation through closure: scope, plan, deliver, govern, and transition to operations
Manage delivery teams (consultants/engineers/architects) and ensure quality, risk, and timeline adherence