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Consultant technique ServiceNow

https://www.inetum.com Logo

Inetum

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Location:
Morocco , Casablanca

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will be integrated into the Global Tooling teams, more specifically into the ServiceNow teams. You will contribute to the evolution of our platform, integration of new modules, new projects, automation, Artificial Intelligence, upgrade of the platform and interconnection with other ITSM.

Job Responsibility:

  • Actively participate in major development projects of the platform
  • Develop and customize by using Workflow Designer, Flow Designer, Javascript and Data Querying
  • Contribute to evolution of ServiceNow modules (ITSM, SPM, CSM, …)
  • Contribute to version upgrades
  • Contribute to the implementation of new ServiceNow modules
  • Maintain and enhance existing ServiceNow applications and modules
  • Handle minor evolutions and incident resolution
  • Participate in the automation of recurring tasks
  • Collaborate with stakeholders to understand their needs and translate them into technical requirements
  • Be proactive and share your experience with the team

Requirements:

  • At least 3 years of experience as a Service-Now developer
  • CSA, CAD certifications are mandatory
  • ITSM Specialist is a plus, as well-as ITIL v3 or v4 certification
  • Strong knowledge of JavaScript, REST web services, data querying, workflow designer, and flow designer
  • Mastery of ACLs
  • Experience with upgrades/cloning is a plus
  • Ability to work independently and communicate effectively with stakeholders
  • Fluent in both French and English, both written and spoken
  • Bachelor's degree in IT or equivalent
  • Two successful experiences as ServiceNow Developer
  • You have already work in an Infrastructure Services context
  • Ability to analyze, synthesize and solve problems
  • Team spirit, collaboration and communication
  • Fluent English and French, spoken and written
  • Strong motivation

Nice to have:

  • ITSM Specialist is a plus, as well-as ITIL v3 or v4 certification
  • Experience with upgrades/cloning is a plus

Additional Information:

Job Posted:
March 29, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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