Consultant, Strategy & Transformation, Advisors & Consulting Services Job at Mastercard (Athens)

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Managing Director Consulting

As the Managing Director, you will lead and drive growth within our Consulting P...

Location

Japan , Tokyo

Salary:

Not provided

K2 Partnering Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior leadership role within a consulting, technology services, or digital transformation organization
Experience in SAP consulting or broader ERP transformation work is preferred
Strong track record of delivering profitable growth and leading large, complex teams
Extensive experience in business development and client relationship management
Deep understanding of consulting delivery models, market dynamics, and emerging technologies
Exceptional strategic thinking, problem-solving, and decision-making skills
Outstanding leadership, communication, and interpersonal abilities
Bachelor's degree in business, technology, or a related field (MBA or advanced degree preferred)
Familiarity with digital transformation, cloud solutions, ERP systems, and related domains
Experience working in a global or multicultural environment

Job Responsibility

Develop and implement business strategies to grow the Consulting Practices in alignment with K2 Partnering Solutions’ overarching goals
Identify market trends, new service opportunities, and areas for innovation
Expand client relationships and partnerships by identifying new opportunities and delivering tailored consulting solutions
Collaborate with sales teams to drive business growth and achieve revenue targets
Partner with sales and delivery teams to drive pipeline, close deals, and achieve revenue goals
Serve as a strategic advisor to clients, ensuring delivery excellence and business value
Oversee daily operations and ensure consistent delivery of high-quality consulting engagements
Drive performance management through KPIs, client feedback, and commercial outcomes
Build and scale a high-performing team while also collaborating with leaders across K2’s organization.Foster a culture of collaboration, innovation, and accountability
Develop and manage budgets, P&L, and resource allocation to achieve financial objectives

New

Manager, Advisors & Consulting, Strategy & Transformation, Advisors FS/FI

Mastercard Advisors provides cutting-edge data analysis and services to Fortune ...

Location

Poland , Warsaw

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence
Proven consulting experience in banking, financial services (FS), or financial institutions (FI)
exposure to retail and e-commerce consulting is highly valued
Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
Experience managing key client relationships
Knowledge of business KPIs, financials, and organizational leadership
Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment

Job Responsibility

Lead client engagements across a range of industries and problem statements
Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
Provide on-the-job training, coaching, and mentorship to junior consultants

Fulltime

New