Consultant, Strategy & Transformation, Advisors & Consulting Services Job at Mastercard (Athens)

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Managing Director Consulting

As the Managing Director, you will lead and drive growth within our Consulting P...

Location

Japan , Tokyo

Salary:

Not provided

K2 Partnering Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior leadership role within a consulting, technology services, or digital transformation organization
Experience in SAP consulting or broader ERP transformation work is preferred
Strong track record of delivering profitable growth and leading large, complex teams
Extensive experience in business development and client relationship management
Deep understanding of consulting delivery models, market dynamics, and emerging technologies
Exceptional strategic thinking, problem-solving, and decision-making skills
Outstanding leadership, communication, and interpersonal abilities
Bachelor's degree in business, technology, or a related field (MBA or advanced degree preferred)
Familiarity with digital transformation, cloud solutions, ERP systems, and related domains
Experience working in a global or multicultural environment

Job Responsibility

Develop and implement business strategies to grow the Consulting Practices in alignment with K2 Partnering Solutions’ overarching goals
Identify market trends, new service opportunities, and areas for innovation
Expand client relationships and partnerships by identifying new opportunities and delivering tailored consulting solutions
Collaborate with sales teams to drive business growth and achieve revenue targets
Partner with sales and delivery teams to drive pipeline, close deals, and achieve revenue goals
Serve as a strategic advisor to clients, ensuring delivery excellence and business value
Oversee daily operations and ensure consistent delivery of high-quality consulting engagements
Drive performance management through KPIs, client feedback, and commercial outcomes
Build and scale a high-performing team while also collaborating with leaders across K2’s organization.Foster a culture of collaboration, innovation, and accountability
Develop and manage budgets, P&L, and resource allocation to achieve financial objectives

Senior Consultant, Advisors & Consulting Services, Strategy & Transformation

Services is a key differentiator for Mastercard, providing cutting-edge services...

Location

Serbia , Belgrade

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in management consulting, corporate strategy, internal bank consulting (at least 5 years relevant prior work experience)
Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in Serbian, English
Eligibility to work in Serbia, as well as apply for travel visas as required by travel needs

Job Responsibility

Manage deliverable development and workstreams on projects across a range of industries and problem statements
Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Fulltime

New

Consultant, Advisors & Consulting Services - Strategy & Transformation

Our Advisors & Consulting Services team combines traditional management consulti...

Location

Greece , Athens

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
Relevant client or internal stakeholder management experience
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Job Responsibility

Provide creative input on projects across a range of industries and problem statements
Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
Collaborate with Mastercard team to understand clients’ needs, agenda, and risks
Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Lead internal and client meetings, and contribute to project management
Contribute to the firm's intellectual capital
Receive mentorship from consulting leaders for professional growth and development

Fulltime

Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

The Advisors & Consulting Services group has five specializations: Strategy & Tr...

Location

Serbia , Belgrade

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in management consulting, corporate strategy, internal bank consulting (at least 5 years relevant prior work experience)
Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in Serbian, English. Fluency in additional European language is a plus)
Eligibility to work in Serbia, as well as apply for travel visas as required by travel needs

Job Responsibility

Manage deliverable development and workstreams on projects across a range of industries and problem statements
Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Fulltime