Consultant Specialist, HSBC

Consultant Specialist

HSBC

Location:
Mainland China, Guangzhou

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Job Responsibility:

Primary Responsibility is to drive and own the resolution of service impacting issues that occur on WiFi infrastructures
Provide Incident Management support for other Telecoms Technologies when required
Working with other IT teams and Incident Management during crisis and provide ongoing support as required
Working as part of a global team of Service Operations managers
Review all Incidents that come into Connectivity, analyzing the data and working with the wider teams to implement best practice or improvements
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
Drive down infrastructure service outages and repeat failures
Chair/Support Connectivity Incident Post Incident Review meetings
Ensure global standards are set and adhered to
Work with Service Providers, ensuring contractual service is delivered and work on Continuous Improvement
Be willing to provide on-call support on a rotational basis – which is financially rewarded

Requirements:

Strong Incident Management skills
A Technical background – Networks would be good but not essential
8+ years working experience around IT infrastructure support or service management
Strong drive to improve the services we provide
Need to be a good team player and able to collaborate at all levels
Experience of Working to ITIL/Agile Standards/Framework
Strong English communication skills and be able to communicate at all levels within the business, and strong writing skills

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment
Financial reward for on-call support

Additional Information:

Job Posted:
June 07, 2025

Expiration:
August 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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