Consultant Specialist, HSBC

Consultant Specialist

HSBC

Location:
China, Guangzhou

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Ensure reliability and uptime of voice communication systems; implement modern solutions such as cloud-based contact centres; align systems with banking IT infrastructure; negotiate vendor contracts.

Job Responsibility:

Ensure reliability and uptime of voice communication systems among office, branch and contact centre platforms
Compliance oversight adhere to banking regulations (e.g., call recording retention, data privacy laws)
Technology Upgrades: Implement modern solutions (e.g., cloud-based contact centre, UC platforms) to enhance efficiency
Vendor Management: Negotiate contracts, monitor SLAs, and coordinate with telecom providers
Troubleshooting: Resolve outages or performance issues impacting customer or internal communications
Cost Optimization: Control telecom expenses through budgeting, cost analysis, and service renegotiation
Disaster Recovery: Design and test backup systems to ensure business continuity during failures
User Training: Educate staff on system usage, features, and security best practices
Integration Coordination: Align voice systems with banking IT infrastructure (e.g., MyWorkspace, security tools)

Requirements:

Knowledge on VoIP concepts such as SIP trunk, TDM, IDA will be definitely advantaged
Knowledge on Cisco data network is preferable
Knowledge on SBC (SIP Border Controller) is a plus
Knowledge on Python or basic programming is a plus
CCNA network/ voice certification is definitely advantaged

Nice to have:

Knowledge on SBC (SIP Border Controller)
Knowledge on Python or basic programming

What we offer:

Equal opportunity employer
Continuous professional development
Flexible working
Inclusive and diverse environment

Additional Information:

Job Posted:
September 04, 2025

Expiration:
October 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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