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Consultant Specialist

https://www.hsbc.com Logo

HSBC

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Location:
India, Pune

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

HSBC is one of the largest banking and financial services organisations. This role involves providing SRE and production engineering support for real-time payment systems, optimizing monitoring tools, handling major incidents, and contributing to automation and engineering excellence. The position requires strong technical skills, experience in payments domain, and ability to work in global teams.

Job Responsibility:

  • Working closely with various stakeholders located in different places in the world
  • Providing Production engineering SRE support for the critical real time payments for domestic in nature
  • Working towards monitoring optimization and related tool adoptions like AppDynamics, Grafana, Prometheus and Open Telemetry (Otel)
  • Reviewing the alerts, INC and user queries for toil reduction and related automations
  • Bring the SRE perspective and related modelling to overall Support aspect and INC management process
  • Reviewing, designing, and re-engineering processes with new technologies to improve performance
  • Working on Problem management for the overall tech debt
  • Helping in read across and implement the takeaways from recent INC management outcomes
  • Handling Major Incidents and drive the issues towards resolutions
  • Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
  • Drive the engineering excellence by automation, observability, SRE and toil reduction
  • Working on change management when it comes for planning, scheduling and executing
  • Doing overall capacity review and capacity management for production environment

Requirements:

  • Minimum 8 + years of experience in Production engineering
  • Should have minimum 3+ years of experience in Payment’s domain
  • Added advantage if experienced in Finastra payments products like Finastra's Fusion Global PAYplus (GPP)
  • Experience in Real Time Payments systems are added advantage
  • Experience in managing critical Incident management and related ITIL process
  • Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana and OpenTelemetry (OTel)
  • Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines
  • Understanding of Unix and Shell scripting
  • Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands
  • Strong understanding of technology layers in application landscape, storage, OS, network, database, application
  • Demonstrable, excellent, spoken & written communication skills across global organization
  • Technically inquisitive with progressive interest in modern engineering disciplines and techniques
  • Understanding of customers' needs and delivering excellent customer service
  • Experience in Agile/ DevOps environment and in assisting in production support
  • Ability to lead technical conversations with various technical support groups
  • Experience of managing a wide spectrum of stakeholders and show ability to manage upwards
  • Should be flexible to work with Global team in follow the sun (FTS) model

Nice to have:

  • Added advantage if experienced in Finastra payments products like Finastra's Fusion Global PAYplus (GPP)
  • Experience in Real Time Payments systems are added advantage
What we offer:
  • Flexible working
  • Opportunities to grow within an inclusive and diverse environment
  • Workplace fostering continuous professional development

Additional Information:

Job Posted:
July 31, 2025

Expiration:
August 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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