Consultant Specialist, HSBC

HSBC

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations. This role involves providing SRE and production engineering support for real-time payment systems, optimizing monitoring tools, handling major incidents, and contributing to automation and engineering excellence. The position requires strong technical skills, experience in payments domain, and ability to work in global teams.

Job Responsibility:

Working closely with various stakeholders located in different places in the world
Providing Production engineering SRE support for the critical real time payments for domestic in nature
Working towards monitoring optimization and related tool adoptions like AppDynamics, Grafana, Prometheus and Open Telemetry (Otel)
Reviewing the alerts, INC and user queries for toil reduction and related automations
Bring the SRE perspective and related modelling to overall Support aspect and INC management process
Reviewing, designing, and re-engineering processes with new technologies to improve performance
Working on Problem management for the overall tech debt
Helping in read across and implement the takeaways from recent INC management outcomes
Handling Major Incidents and drive the issues towards resolutions
Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Drive the engineering excellence by automation, observability, SRE and toil reduction
Working on change management when it comes for planning, scheduling and executing
Doing overall capacity review and capacity management for production environment

Requirements:

Minimum 8 + years of experience in Production engineering
Should have minimum 3+ years of experience in Payment’s domain
Added advantage if experienced in Finastra payments products like Finastra's Fusion Global PAYplus (GPP)
Experience in Real Time Payments systems are added advantage
Experience in managing critical Incident management and related ITIL process
Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana and OpenTelemetry (OTel)
Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines
Understanding of Unix and Shell scripting
Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands
Strong understanding of technology layers in application landscape, storage, OS, network, database, application
Demonstrable, excellent, spoken & written communication skills across global organization
Technically inquisitive with progressive interest in modern engineering disciplines and techniques
Understanding of customers' needs and delivering excellent customer service
Experience in Agile/ DevOps environment and in assisting in production support
Ability to lead technical conversations with various technical support groups
Experience of managing a wide spectrum of stakeholders and show ability to manage upwards
Should be flexible to work with Global team in follow the sun (FTS) model

Nice to have:

Added advantage if experienced in Finastra payments products like Finastra's Fusion Global PAYplus (GPP)
Experience in Real Time Payments systems are added advantage

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment
Workplace fostering continuous professional development

Additional Information:

Job Posted:
July 31, 2025

Expiration:
August 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Consultant Specialist