Consultant Specialist

• Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
• End to end accountability for a product or service, identifying and developing the most appropriate technology solutions to meet customer needs as part of the Customer Journey
• Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service’s direction
• Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data
• Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
• Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change
• Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
• Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable

• University Degree or above
• Proficiency in Linux server admin skills (i.e. RHEL), 8+ years’ experience is a must. Should possess industry standard certifications for UNIX domain
• Strong infrastructure background with experience with IBM and HP x86 hardware and virtualization platforms (VMware, Citrix, Hyper-V)
• Demonstrable experience of scripting (shell / perl / python) with automation skills
• Experience of DevOps tools and configuration management (Ansible / Puppet / Chef)
• Proficiency in infra setup and troubleshooting in Cloud (e.g. GCP, Azure, AWS or Alicloud)
• Proficiency in XML, JSON, SQL, and database design
• Hands-on experience with RESTful APIs and web services
• Should be well versed with ITIL concepts and more specific understanding of Service operations activities
• Strong problem-solving skills
• Proficiency in both English and Chinese
• written and spoken
• Self-motivated, able to work independently and under pressure
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Cantonese understanding & speaking

• Flexible working
• Continuous professional development
• Inclusive and diverse working environment