Consultant Specialist

• Primary Responsibility is to support all WIFI severity incidents globally being the SME point of contact
• Have detailed working knowledge of WIFI infrastructure – Juniper/MIST would be preferred
• Possess expertise in managing Wi-Fi infrastructure
• Expertise in handling wireless network troubleshooting to deliver desired performance or break-fix
• Working with other IT teams including Incident Management during crisis and represent Connectivity
• Working as part of a global team of Network Support Specialist
• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
• Drive down infrastructure service outages and repeat failures
• Ensure global standards are set and adhered to
• Work with WIFI engineering team and Vendor to continuously improve the service
• Be willing to provide on-call support on a rotational basis – which is financially rewarded

• Strong technical skills for handling Wi-Fi Technology – Juniper/MIST preferred but not essential
• 8+ years’ experience at Network production support or operations, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies
• Troubleshooting, diagnosing, monitoring and resolving end customer issues and system problem software and other network and system problems
• Good understanding of Data Networks Topologies and protocols
• Strong drive to improve the services we provide to our business
• Need to be a good team player and able to collaborate at all levels
• Understanding of Working to ITIL/Agile Standards/Framework
• Willingness and ability to learn new telecoms technologies and supporting tools
• Strong English communication skills and be able to communicate at all levels within the business, and strong writing skills

On-call support on a rotational basis – which is financially rewarded