Consultant Specialist, HSBC

HSBC

Location:
India, Hyderabad

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations in the world. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and helping people to fulfil their ambitions. This role involves providing 24x7 production support for middleware technologies, investigating and resolving performance issues, leading crisis calls, mentoring team members, and driving continuous improvement by identifying automation opportunities.

Job Responsibility:

Provide 24x7 production support for middleware technologies, serving as a Subject Matter Expert for the team
perform root cause analysis and implement permanent fixes for production issues
investigate and resolve performance problems
lead crisis calls
participate in problem reviews (MIR and PIR)
mentor team members to improve performance
drive continuous improvement by identifying automation and self-healing opportunities to reduce manual effort and standardize processes
proactively review and improve processes to increase efficiency and meet agreed-upon service level agreements (SLAs)
prioritize incidents by understanding business requirements and technical specifications
investigate issues using performance monitoring and tuning methodologies
lead problem resolution efforts
employ analytical and problem-management skills to prevent recurrence
escalate issues appropriately.

Requirements:

6+ years of experience with WebSphere suite of Application Servers like (WPS, Liberty, BPM), IHS, Oracle Weblogic, Apache Tomcat
strong understanding of business services and their architectures
good to have knowledge of wsadmin scripting, problem determination & performance monitoring tools like IBM Support Assistant Workbench, Heap Analyzer etc.
good knowledge of log files to troubleshoot issues
knowledge of Unix operating systems and commands
ability to provide WebSphere and web technology support for pre-production and production environments
ability to resolve application and infrastructure issues
ability to apply standards and best practices to ensure quality deliverables
ability to maintain high service availability
ability to proactively review and improve processes to increase efficiency
ability to meet agreed-upon service level agreements (SLAs)
ability to prioritize incidents by understanding business requirements and technical specifications
ability to investigate issues using performance monitoring and tuning methodologies
ability to lead problem resolution efforts
strong analytical and problem-management skills to prevent recurrence
ability to escalate issues appropriately
willingness and ability to provide 24/7 support, including crisis calls.

Nice to have:

knowledge of wsadmin scripting
problem determination & performance monitoring tools like IBM Support Assistant Workbench, Heap Analyzer etc.
knowledge of Unix operating systems and commands.

What we offer:

Flexible working
continuous professional development
opportunities to grow within an inclusive and diverse environment.

Additional Information:

Job Posted:
August 29, 2025

Expiration:
September 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Consultant Specialist