Consultant Specialist, HSBC

HSBC

Location:
India, Bangalore ▼
Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job offer has expired

Job Description:

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Job Responsibility:

Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes
Automate processes wherever possible/feasible
Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application
Provide end to end support for ServiceNow based application design and implementation
Build technical plans and manage the upgrades
Transform Business Requirement into Business Process
Demonstrate your experience of Service Now based designing and developing process-based solutions
Demonstrate your experience of documenting user case processes and BPM workflows
Act as a Subject Matter Expert (SME) to lead & participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor
Work with colleagues/stakeholders across geographies and time zones with a variety of teams
Adhere to internal process to support the service, including change management, and incident management policy
Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow
Take ownership of technical deliverables and handle technical engineering escalations for the team
Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members
Provide guidance to team members on day-to-day basis as required
Ensure appropriate document creation and maintenance to a high standard

Requirements:

5+ years of experience in software development with significant working experience on ServiceNow application development
Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow
Should have ServiceNow certification (CSA, CIS)
Demonstrated experience designing and developing process-based solutions
Demonstrated experience documenting user case processes and BPM workflows
Ability to transform Business Requirement into Business Process
Proven analytical and problem-solving skills
End to End experience of ServiceNow based application design and implementation
Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills
Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience

What we offer:

Opportunities, support and rewards that will take you further
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
July 29, 2025

Expiration:
July 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Consultant Specialist

HSBC

Location:India, Bangalore ▼Pune

Category:IT - Software Development

Contract Type:Not provided