Consultant Specialist, HSBC

HSBC

Location:
China, Guangzhou

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is currently seeking an experienced professional to join their team as Consultant Specialist. The role primarily involves managing the Asia Pacific File Transmissions team, ensuring the health of infrastructure systems, implementing robust and sustainable solutions, conducting performance monitoring, and troubleshooting. The individual will work collaboratively in a high-pressure environment, lead operational changes, develop solutions for production issues, and mentor team members. The company focuses on providing high-quality IT solutions for global banking operations.

Job Responsibility:

Help the Asia Pacific File Transmissions team in administering MFT infrastructure, activities include onboarding/demising partners, monitoring health of application servers, deploying applications on servers, performance tuning and troubleshooting
Work under own initiative with management guidance to define standards, implement and test solutions related to the File Transmissions technologies
Understand business, environments, shared services to prioritize incidents
Meet the delivery standards as per the agreement that includes quality of deliverables, appropriate documentation
Participate in all technical tasks defined for the team including POCs and Evergreening work
Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features
Promote and Improve best practices while addressing technical and operational issues and risks
Interact with application teams and other infrastructure teams.so he/she is aware of and raise ongoing infrastructure issues and vigilant to avoid / minimize downtime of services
Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution within SLAs
Participate in crisis calls as applicable, educate the team on the required etiquette while work through MIRs and SIPs
Understand the set objectives and work collaboratively with the team to achieve organizational goals
Contribute towards mentoring of the resources, enhancing their technical ability, guiding them for new processes and procedures, mentoring for competency preparations
Be part of a troubleshooting roster providing out of office hours support for production support issues in later phases
Develop scripts and configure tools to automate housekeeping and monitoring, including capacity management and planning, backup and job scheduling
Conduct performance monitoring and tuning
Maintain High-Availability and Disaster Recovery solutions
Work closely with application teams and provide consultancy services and technical advice if required
Create and maintain product installations, configurations and administration documentation
Globalization and roadmap analysis
Aid with expert-level infrastructure design standards
Analyze, scope, design and implement solutions for complex projects
Actively participate with different technical functions (Operational and Design) in defining scope, early awareness of products/capabilities, PoCs, technical/operational analysis and choices for current and new technologies
Conduct infrastructure implementation, administration and support
Weekend working will also be expected and will be rota-based
Create / maintain knowledge base through documentation in confluence, Zoom sessions, managing effective usage and access control
Support the security audit remediation and related testing
Ensure strict adherence HSBC Group Compliance Policies
Working with disparate and demanding client groups
Help and mentor and develop the team to ensure they approach work in a logical manner and achieve success
Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working

Requirements:

University graduate with a relevant IT degree
Experience with Managed File Transmission technologies / products
Knowledge of file transfer protocols (e.g. sFTP, FTPS, C:D, AS2, HTTPS) and products
Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG etc.) and data security
Wide experience of operational management of systems
Leading and delivering change to processes and systems
A strong level of IT literacy, including a broad knowledge of IT infrastructure (operating systems, networking, security)
Knowledge of platform environments on which file transmissions services is run
A self-motivated team player with good project management skills
Able to think “outside the box”
Effective communication skills with the ability to build and maintain relationships at all levels
Able to work under pressure and meet tight deadlines
Able to work occasionally during out of office hours, including weekend days and nights
Ability to work with minimal supervision and on multiple tasks simultaneously
Good time management and prioritization of tasks
Excellent communication skills that are effective within a globally distributed team
Ability to build good working relationships with application teams and other IT service teams
Proven ability to build infrastructural solutions from Clear Choice through to go-live services
Proven experience in a production operations capacity with Disaster Recovery and High-Availability solutions
Diagnosis and resolution of IBM Sterling product service issues in test and in production environments
Exposure in various IT domains and platforms
Familiar with DevOps tools – ServiceNow, JIRA, Confluence, Jenkins, Git, Ansible
Cloud(GCP/AWS/Azure/ACP) and Kubernetes/Containerization experience is favorable
Knowledge with DevOps POD implementation and Agile – Scrum methodology discipline
Previous Scrum Master experience
Demonstrated experience in the development and delivery of end-to-end digital banking solutions
Experience managing a team and the performance of individuals against performance objectives and project or programe plan
Be comfortable with navigating ambiguity and proactively drive outcomes
Exceptional interpersonal skills and the ability to build strong relationships with our technical and business stakeholders
A pragmatic approach to providing solution-based advice/guidance, with our customer's needs front of mind
Good analytical and troubleshooting skills
Excellent communication skills, both written and verbal
The ability to manage self-workload, set and meet customer expectations
Strong sense of 'do the right thing' in relation to standards and governance

Nice to have:

Cloud(GCP/AWS/Azure/ACP) and Kubernetes/Containerization experience
Knowledge with DevOps POD implementation and Agile – Scrum methodology discipline
Previous Scrum Master experience
Demonstrated experience in the development and delivery of end-to-end digital banking solutions

What we offer:

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Consultant Specialist