Consultant Specialist, HSBC

HSBC

Location:
China, Guangzhou

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. The primary responsibility of this role includes providing L2 and L3 production support across HSBC's global network infrastructure, collaborating across teams to ensure performance standards, and reducing outages. The role is suited for an individual with extensive experience in networking technologies, including Cisco, Juniper, and firewalls, and knowledge of cloud infrastructure platforms such as AWS and Azure. Certifications like CCNP/CCIE are required, and Python programming or network automation will be advantageous.

Job Responsibility:

Provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc.
Perform network troubleshooting to deliver desired performance or break-fix
Collaborate with variable IT teams including Incident Management during crisis and represent Connectivity
Work as part of a global team of Network Support Specialists
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
Drive down infrastructure service outages and repeat failures
Ensure global standards are set and adhered to
Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service
Provide on-call support on a rotational basis – which is financially rewarded
Ensure well documentation and knowledge transformation to L1 support engineer or junior engineer.

Requirements:

Over 8+ network technology supporting experience in large company
Strong technical skills for handling variable network Technology such as Cisco Route/Switch, Cisco ACI, Juniper Route, Checkpoint Firewall, DNS, F5 etc.
Deep understanding of Data Networks Topologies and protocols
Strong drive to improve the services we provide to our business
Need to be a good team player and able to collaborate at all levels
Understanding of Working to ITIL/Agile Standards/Framework
Experienced with variable network management tools such as NetScout, wireshark, Splunk, Sevone etc or similar tools
Willingness and ability to learn new telecoms technologies and supporting tools
Strong communication skills and be able to communicate at all levels within the business
Valid industry certification, such as: CCNP/CCIE
Python programing or network automation experience
Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali.

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment
Equal opportunity employer.

Additional Information:

Job Posted:
August 03, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Consultant Specialist

HSBC

Location:China, Guangzhou

Category:IT - Administration

Contract Type:Employment contract