Consultant, Product Consulting

• Serve as the primary point of contact for assigned clients, handling product and application queries and ensuring timely resolution in accordance with defined SLAs
• Resolve operational queries from clients using the platform, providing clear explanations, guidance, and troubleshooting support for platform functionality and workflow-related issues
• Support client and user onboarding by coordinating with Product and Release managers to facilitate new client transitions, platform configuration setup, and user access management
• Assist in training clients on effective use of the Arcesium platform, conducting walkthroughs, and creating training materials to enhance user proficiency
• Create and maintain detailed documentation for processes, workflows, and issue resolutions to build a robust knowledge base for future reference
• Escalate complex issues to internal teams or senior management as necessary
• Collaborate with cross-functional teams including Technology, Operations, and Product teams to provide root cause analysis, support platform enhancements, and facilitate quicker resolution of open issues
• Prepare MIS reports for both internal and external stakeholders
• Support special projects and platform enhancements by assisting in UAT testing, providing feedback on new features, and participating in process improvement initiatives

• Bachelor's or Master's degree in Finance, Economics, Business, or a related discipline
• 2-4 years of experience in financial services, particularly in supporting trade life cycles and middle/back-office operations and/or interacting with hedge fund managers, investment managers, or other buy/sell side firms
• Foundational knowledge of Treasury, Swaps, and trade lifecycle processes across multiple asset classes
• Familiarity with middle/back-office processes and financial instruments
• Strong analytical and problem-solving skills with the ability to troubleshoot complex operational issues and identify root causes
• Excellent communication skills, both verbal and written, with the ability to explain technical information clearly to clients and internal stakeholders
• Client-centric mindset focused on delivering quality service and building strong client relationships
• Ability to multitask and manage multiple requests effectively, with strong organizational and prioritization skills
• High level of personal maturity, collaborative attitude, and commitment to teamwork in a global, cross-functional environment
• Ability to deliver high-quality work under tight deadlines while maintaining attention to detail and accuracy

Technical proficiency in Python and SQL is highly desirable