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myPOS Logo myPOS · Sales

Consultant Operations Specialist

Italy, Rome · Job Posted January 27, 2026
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Job Description

In this role you will support our self-employed field sales teams in Italy, ensuring a best-in-class support system for our growing sales teams. You’ll be responsible for supporting Consultants through the sales cycle from first customer interaction to a customer doing their first transaction with us, allowing the sales team to focus on selling. You’ll be the go-between for the self-employed channel in the business providing insights, feedback and support to ensure the Consultants have everything they need to meet our sales goals.

Job Responsibility

  • Provide high-volume phone-based support to self-employed Sales Consultants in the full sales cycle, answering queries and completing administrative tasks to enable customers to join myPOS
  • Prepare and review contracts for signing and manage communications related to the sale
  • Generate reports and presentations of sales funnels for the Consultant’s and wider business
  • Resolve any issues impacting a Consultant’s ability to onboard a customer
  • Track orders and investigate shipping delays for customers waiting on products
  • Identify where improvement is needed in sales practices and make suggestions for improvements
  • Act as the link between the Consultants and the business to ensure products, practices and processes are sales-ready

Requirements

  • Excellent written and verbal communication skills in Italian and English
  • Exemplary customer service and conflict resolution skills
  • High attention to detail and ability to solve problems independently and resolutely
  • Impeccable organisation skills to manage multiple cases and workflows simultaneously
  • Knowledge of sales practices and the most efficient customer service techniques
  • Confidence in using CRMs and Microsoft Office applications
  • Comfortable with working in a fast-paced environment with high sales targets

What we offer

  • Annual salary reviews, promotions and performance bonuses
  • myPOS Academy for upskilling and training
  • Unlimited access to courses on LinkedIn Learning
  • Refer a friend bonus
  • Annual individual training and development budget
  • Teambuilding, social activities and networks on a multi-national level
  • 26 days annual paid leave
  • Health Insurance
  • Meal Vouchers
  • Reimbursement of transportation expenses for the metro/train
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