This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role is for our Promat division, and delivers comprehensive technical support and advice during the construction phase for key customers, projects, and sectors. Senior technical support position requiring significant expertise and in-depth construction experience. Ability to make critical technical decisions independently, safely, and promptly.
Job Responsibility:
Deliver customer consultation on final technical execution to resolve unforeseen issues and complex on-site situations
Ensure system integrity where company products are used
Advise customers on how to meet warranty requirements
Travel to construction sites, customer locations, and head office as required to resolve technical issues and attend meetings
Provide clear technical guidance to customers and internal teams, instilling confidence in our solutions
Deliver project-specific technical guidance during construction for defined projects
Provide support for complex enquiries and review standard/bespoke details
Contribute to the development of FAQs and technical documentation across the UK for the full range of Promat and Etex solutions
Work closely with Drywall Site Technicians, Technical, and Commercial teams to provide exceptional support
Share technical insights to improve company offerings and services
Lead knowledge-sharing sessions to update the wider team on technical issues and best practices
Requirements:
Strong experience in the construction industry, ideally with knowledge of similar products used in project construction
Able to build trust and form strong working relationships with customers and colleagues
Confident in explaining technical information clearly and persuasively
Focused on delivering practical, reliable technical support that meets customer needs
Enjoys sharing knowledge and helping others learn and grows
Works well as part of a team, collaborating across technical and commercial roles