Construction Account Handler Job at Lawes Consulting Group (Essex)

Job Description

To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.

Job Responsibility

Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals
Process new business, mid-term adjustments, cancellations, and endorsements efficiently
Maintain accurate client records and documentation using the Acturis system
Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover
Support risk management advice and ensure compliance with regulatory requirements
Contribute to client retention through proactive service and relationship management
Assist with claims notifications and coordination where required
Reviewing and updating client policies on Acturis
Responding to client emails and calls regarding coverage, premiums, or alterations
Preparing renewal submissions and negotiating terms with insurers
Handling administrative tasks such as document preparation, data entry, and filing
Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes

Requirements

Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience
Strong client management background with a focus on administrative processing and service delivery
Knowledge of the construction/commercial sector and associated risks (essential)
Experience using the Acturis insurance broking system (highly desirable)
Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers’ liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks
Excellent organisational and administrative skills with high attention to detail
Strong communication and interpersonal abilities for client-facing interactions
Proficient in Microsoft Office and insurance systems (Acturis experience preferred)
Ability to prioritise workload in a busy environment
Proactive, customer-focused mindset with problem-solving capabilities
Knowledge of FCA regulatory standards and insurance principles

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Construction Account Handler

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