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Construction Account Handler

https://www.lawesrecruitment.co.uk Logo

Lawes Consulting Group

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Location:
United Kingdom , Essex

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

35000.00 - 45000.00 GBP / Year
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Job Description:

To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.

Job Responsibility:

  • Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals
  • Process new business, mid-term adjustments, cancellations, and endorsements efficiently
  • Maintain accurate client records and documentation using the Acturis system
  • Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover
  • Support risk management advice and ensure compliance with regulatory requirements
  • Contribute to client retention through proactive service and relationship management
  • Assist with claims notifications and coordination where required
  • Reviewing and updating client policies on Acturis
  • Responding to client emails and calls regarding coverage, premiums, or alterations
  • Preparing renewal submissions and negotiating terms with insurers
  • Handling administrative tasks such as document preparation, data entry, and filing
  • Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes

Requirements:

  • Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience
  • Strong client management background with a focus on administrative processing and service delivery
  • Knowledge of the construction/commercial sector and associated risks (essential)
  • Experience using the Acturis insurance broking system (highly desirable)
  • Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers’ liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks
  • Excellent organisational and administrative skills with high attention to detail
  • Strong communication and interpersonal abilities for client-facing interactions
  • Proficient in Microsoft Office and insurance systems (Acturis experience preferred)
  • Ability to prioritise workload in a busy environment
  • Proactive, customer-focused mindset with problem-solving capabilities
  • Knowledge of FCA regulatory standards and insurance principles

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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