Console Operator

• Welcoming, addressing, and ensuring first call resolution for internal and external callers
• Prioritizing, answering, and responding to incoming calls on the internal emergency line
• Handling incoming calls for all Baptist Medical Center Hospitals and stand-alone Emergency Rooms
• Managing hospital emergency lines by leveraging hospital emergency procedures
• Understanding and communicating after-hour emergency on-call schedules
• Acting as a gatekeeper to screen calls for hospital leadership and staff members
• Handling calls for dedicated marketing campaigns
• Assisting patients and staff members with making long-distance calls
• Operating communication systems such as telephone, switchboard console, intercom, Cortext, Vocera, or paging systems
• Reviewing and maintaining knowledge of all updated policies, procedures, and hospital information
• Answering telephones promptly and courteously
• Greeting and welcoming callers in a warm and friendly manner
• Providing complete and accurate information in a timely manner
• Achieving or exceeding goals for key performance metrics

• High School Diploma/GED
• Less than one year of related experience

Associate's Degree