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Connectivity Specialist

airbnb.com Logo

Airbnb

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

111000.00 - 130000.00 USD / Year
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Job Description:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

Job Responsibility:

  • Provide specialist API support and act as a subject matter expert for our connectivity operations
  • Conduct analysis and technical troubleshooting to solve complex problems
  • Monitor key metrics, and error logs to optimize performance or for ensuring timely error resolution
  • Serve as a technical point of contact for both internal and external partners, offering expert insight into Airbnb’s api’s and our partner systems
  • Support the Connectivity Team and Enterprise Account Team with projects designed to achieve Airbnb’s commercial goals
  • Help to create and improve internal knowledge bases and training materials so teams can independently handle API-related questions
  • Use data to identify strategic opportunities and drive sales growth
  • Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact
  • Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
  • Educate clients on product updates and share partner feedback with internal stakeholders
  • Implement and oversee effective troubleshooting processes, escalating as needed
  • Identify patterns in data and feedback to improve services and products
  • Research technical information to deepen your understanding and support decision-making
  • Contribute to the development of technical communication materials such as policies, procedures, and presentations
  • Collaborate with your team to design and manage projects which support the commercial goals of Airbnb and our hotel and connectivity partners

Requirements:

  • 6+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role
  • Strong understanding of hospitality/travel software
  • CRS,PMS, Channel Managers
  • Proficiency in SQL, Sumo Logic, Looker and Excel
  • Tableau, Asana, Jira and Salesforce experience preferred
  • Solid technical troubleshooting skills and project management experience
  • Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels
  • Effective time management and ability to prioritize in a fast-paced environment
  • Strong quantitative skills with a proven ability to leverage data in decision-making
  • Adaptability to shifting priorities, projects, and deadlines
  • Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus

Nice to have:

  • Tableau, Asana, Jira and Salesforce experience preferred
  • Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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