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Connected Customer Supervisor

United States, Gainesville · Job Posted May 27, 2026
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Job Responsibility

  • Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
  • Lead inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Oversee signage updates and price changes for store SKU’s
  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decor’s standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for supervising inventory movement within the store
  • Available to open and/or close store in an effective manner

Requirements

  • Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
  • High school diploma and/or GED
  • Minimum of (2) years of computer experience in a work environment

What we offer

  • 401k
  • Bonus opportunities at every level
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1
  • Employee Stock Purchase Plan
  • Referral Bonus Program

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