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Confirmer- Mini Vacation Travel Planner

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Capital Vacations

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Location:
United States , Springfield

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Category:
Call Center

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Contract Type:
Employment contract

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Salary:

15.00 USD / Hour
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Job Description:

As a Confirmer, you will be responsible for calling and confirming travel details for customers who have booked mini vacations through our timeshare program. Your primary goal will be to ensure that all travel plans are accurate, complete, and aligned with the customer’s preferences. You will work closely with our customers, travel partners, and internal teams to guarantee a smooth booking and travel experience.

Job Responsibility:

  • Call and Confirm Travel Plans
  • Provide Travel Information
  • Verify Booking Accuracy
  • Handle Special Requests
  • Coordinate with Travel Partners
  • Follow Up on Pending Issues
  • Document Interactions
  • Provide Excellent Customer Service
  • Achieve Performance Metrics

Requirements:

  • High school diploma or equivalent
  • college degree is a plus
  • Previous experience in customer service, travel coordination, or the hospitality industry is preferred
  • Strong communication skills, both verbal and written, with the ability to engage customers in a friendly and professional manner
  • Excellent attention to detail and organizational skills
  • Ability to multitask and handle a high volume of phone calls efficiently
  • Proficiency with computer systems, including CRM software and basic office applications
  • Knowledge of travel destinations and timeshare programs is a plus
  • Ability to work independently and as part of a team in a fast-paced environment

Nice to have:

  • college degree
  • Knowledge of travel destinations and timeshare programs
What we offer:
  • Competitive salary and performance-based incentives
  • starting pay $15.00 per hour, plus bonuses
  • weekly pay
  • Opportunities for career advancement within a growing company
  • Comprehensive benefits package (health, dental, vision, etc.)
  • Paid time off and holiday pay
  • Employee discounts on vacation packages and travel services
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Corporate Discounts
  • Exclusive Member Deals

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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