Configuration Support Engineer Job at Randstad (Markfield)

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

Network Support Engineer

Network Support Engineer role supporting major manufacturing companies in Korea....

Location

South Korea , Seoul

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in any major
More than 5 years job experience in IP networks industry
More than intermediate level of ENGLISH in reading and writing

Job Responsibility

Troubleshoot and resolve technical issues related to networking solutions and services
Provide technical support and guidance to customers
Conduct technical presentations and product demonstrations for clients and internal stakeholders
Test and validate new solutions, equipment, and configurations
Deliver technical suggestions and recommendations tailored to customer needs
Collaborate with cross-functional teams to provide technical insights and improve service delivery

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Customer Support Engineer

At Prodrive we believe there’s no limit to what can be achieved when the brighte...

Location

United Kingdom , Banbury

Salary:

Not provided

Prodrive

Expiration Date

Until further notice

Requirements

Degree in either Motorsport, Mechanical or Electrical Engineering
Previous experience in either GT3/GT4, Touring Cars or Single Seaters
Experience working with Cosworth and Bosch electronic systems
Knowledge of CAN protocol and engine calibration

Job Responsibility

Provide engineering support to customers on events and tests as required
Ensure efficient operation of the car and engine by the customer
Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event
Provide technical input to the customer to assist with car setup and operation
Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates
Collate and analyse data, perform health checks and record KPI’s
Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points
Provide remote support to customers globally as required
Significant international travel is a significant part of this role

What we offer

25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
Training opportunities for continuing professional development
Onsite subsidised staff restaurant
Car and pension salary sacrifice schemes
Cyclescheme
Exercise classes
Paid time off for volunteering
Consultations with our Fit 4 Life expert
Social events throughout the year
Exclusive company discounts

Fulltime

Tech Support Engineer

We are looking for a Tech Support Engineer to be the first point of contact for ...

Location

South Korea , Seoul

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication

Job Responsibility

Diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary
Work closely with engineering, product, and QA teams to ensure smooth operations
Learn the platform’s features, architecture, and configuration
Shadow team members to understand incident handling and prioritization
Take ownership of simple incidents with guidance
Meet key teams: Engineering, Product, Data and Systems to understand collaboration workflows
Handle most incidents independently, using logs and monitoring tools
Determine issue causes and escalate complex cases appropriately
Improve internal documentation and support processes
Assist users with technical issues

What we offer

Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly anywhere in South Korea
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
English Lessons
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance (Including Base, Variable, and Stock Options)

Fulltime

AWS Support Engineer

Our client, a leading Consulting firm, is in need of 3 AWS Support Engineers for...

Location

United States

Salary:

39.00 - 55.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

2 – 3 years of experience providing tier 1 & 2 support of AWS Connect
AWS Connect troubleshooting experience
Prior experience helping to build custom reports to show efficiency of configurations and integrations in AWS Connect Reporting Dashboard
Documentation experience

Job Responsibility

Providing Tier 1 & Tier 2 phone support
Troubleshooting
Documentation
M & O Support to the Senior Engineers who will be building out a net new AWS Connect environment
Supporting a customer in California and being okay supporting PST hours

What we offer

Excellent benefits and compensation packages

Senior Field Information Technology Support Engineer

We are seeking a skilled and experienced Senior IT Engineer to join our team. Th...

Location

United States , Salem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Ability to travel to client sites regularly
Proficiency in providing remote technical support
Managed Services experience is preferred
Strong problem-solving skills and the ability to think creatively to find solutions
In-depth knowledge of managing and designing diverse network environments
Knowledge of Kaseya RMM/PSA for remote monitoring and management
Expertise in network environments, firewall and switch configurations
Experience with Meraki, Fortinet, and Palo Alto firewalls
Experience with HP/Aruba, Cisco, and Meraki switches
Experience with Meraki and Ubiquiti wireless networks

Job Responsibility

Travel to client sites regularly in MA and NH for technical support and assistance
Provide remote support for clients
Design, manage, and maintain diverse network environments
Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto
Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki
Manage wireless networks using Meraki and Ubiquiti technologies
Maintain and support phone systems, particularly 3CX and Avaya
Manage and maintain storage area networks, focusing on HPE and EqualLogic
Design, manage, and maintain VMware and Hyper-V environments
Oversee the management and administration of cloud infrastructure, primarily Azure and AWS

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Competitive compensation

Fulltime

Product Support Engineer Assurance

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 5 years of technical experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, two additional years of relevant professional experience (5-7 years in total)
sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable
ability to contribute to the design for deliverables
ability to perform/drive resolution of problems on individual products
ability to communicate broad and specific concepts with team and to peers
ability to produce documentation for use by team and customer

Job Responsibility

Responsible for delivery of assigned tasks within the delivery cycle of a project
Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements
Tasks may include installing new systems applications
updating applications, firmware, and drivers
creating boundaries for as well as performing configuration and testing activities
applications programming for assigned modules within a larger program
assisting in the preparation of technical presentations and demonstrations
and participating in customer meetings
Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks
Contributes to design for specific deliverables and assists in the development of technical solutions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

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Configuration Support Engineer

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